Hello

The buyer agrees to delete his feedback, but he was unable to do so. The customer could not do this on his own according to the instructions, he does not see his feedback in his account, and he also contacted Amazon customer support. But they also don't see his feedback.

I twice sent instructions to the buyer to delete feedback, but he couldn't remove it. I opened a support case, but so far to no avail. Please, help me.

A customer left me negative feedback. I resolved their problem and they have agreed to remove the feedback but when they follow Amazon's steps for removing negative seller feedback, there is no link allowing them to actually remove it. This has happened twice where the customers have bent over backwards to try to remove it to no avail. I called customer service and after an hour of being disconnected 3 times, I still have no solution!!!

I'm having the same exact issue this seller has, I can't for the life of me find where to edit "What's in the box"

https://sellercentral.amazon.com/seller-forums/discussions/t/18caf7ea-28e1-43f3-a385-6630a1a4f6bc

It looks like this has to be manually enabled. Can someone please help, thank you!