Account suspended-create removal order
Hello everyone, I have been struggling with contacting support to help create a removal order. My account was deactivated and someone informed me that my products are quarantined, I am not sure why. I have lost hope of activating my account again but have been getting charged many fees every month. Does anyone know how I can remove my products from quarantine so I can ship them back and close my account for good? Note: whenever I try to create a removal order, the area is grayed out and it says 0 fulfillabe products.
Thank you!
Account suspended-create removal order
Hello everyone, I have been struggling with contacting support to help create a removal order. My account was deactivated and someone informed me that my products are quarantined, I am not sure why. I have lost hope of activating my account again but have been getting charged many fees every month. Does anyone know how I can remove my products from quarantine so I can ship them back and close my account for good? Note: whenever I try to create a removal order, the area is grayed out and it says 0 fulfillabe products.
Thank you!
0 replies
Seller_nRFmxiQg4EGrw
If your account was suspended for any sort of IP complaint, Amazon will NOT return your inventory to you until you can resolve the complaint. You also cannot close an account unless it is in good standing (ie., all complaints resolved).
If you were suspended for another reason, post your suspension notice so that others know enough to offer some help.
Roxy_Amazon
Hello @Seller_lxBTD58AzGUZ5,
Thank you for reaching out and sharing your situation with us. I understand you've been facing challenges with your deactivated account, quarantined products, and ongoing fees. It's clear this has been a frustrating experience for you.
You asked, "Does anyone know how I can remove my products from quarantine so I can ship them back and close my account for good?"
I've taken the initiative to contact the responsible team regarding your case, and they've provided some important information.
The team has informed me that in order to close your account and to create a removal order, you'll need to work on reactivating your account first. This is why you're seeing the area grayed out with "0 fulfillable products" when attempting to create a removal order.
To better assist you, could you share with us the reason why your account was deactivated? The team mentioned that you received a performance notification on December 27, 2023. If you could provide a screenshot of that performance notification, it would help us understand your situation more clearly and address your issue more effectively.
Your question about removing products from quarantine and the associated fees you're incurring are important concerns. By understanding the specifics of your account deactivation, we can provide more targeted guidance on how to proceed.
Please visit the page Remove inventory from a fulfillment center for more information.
Thank you for utilizing the Sellers Forum to seek assistance. The community and I are here to help if you need any further clarification or have additional questions. We're committed to helping you navigate this situation and find a resolution.
Best,
-Roxy
Seller_lxBTD58AzGUZ5
this is why they have my account locked.
Roxy_Amazon
Hello The_Beautee_Shop,
Have you already submitted your supply chain documentation? If not, could you please provide it as soon as possible? The required documents typically include:
- Invoices from your suppliers
- Shipping records
- Any relevant certifications or licenses
If you have any questions about what specific documents are needed or how to submit them, please let me know. I'm here to assist you through this process.
Providing this documentation promptly will help the team review your account and potentially reactivate it more quickly.
Thank you for your cooperation. We look forward to your response.
Best regards,
-Roxy
Account suspended-create removal order
Hello everyone, I have been struggling with contacting support to help create a removal order. My account was deactivated and someone informed me that my products are quarantined, I am not sure why. I have lost hope of activating my account again but have been getting charged many fees every month. Does anyone know how I can remove my products from quarantine so I can ship them back and close my account for good? Note: whenever I try to create a removal order, the area is grayed out and it says 0 fulfillabe products.
Thank you!
Account suspended-create removal order
Hello everyone, I have been struggling with contacting support to help create a removal order. My account was deactivated and someone informed me that my products are quarantined, I am not sure why. I have lost hope of activating my account again but have been getting charged many fees every month. Does anyone know how I can remove my products from quarantine so I can ship them back and close my account for good? Note: whenever I try to create a removal order, the area is grayed out and it says 0 fulfillabe products.
Thank you!
Account suspended-create removal order
Hello everyone, I have been struggling with contacting support to help create a removal order. My account was deactivated and someone informed me that my products are quarantined, I am not sure why. I have lost hope of activating my account again but have been getting charged many fees every month. Does anyone know how I can remove my products from quarantine so I can ship them back and close my account for good? Note: whenever I try to create a removal order, the area is grayed out and it says 0 fulfillabe products.
Thank you!
0 replies
0 replies
Seller_nRFmxiQg4EGrw
If your account was suspended for any sort of IP complaint, Amazon will NOT return your inventory to you until you can resolve the complaint. You also cannot close an account unless it is in good standing (ie., all complaints resolved).
If you were suspended for another reason, post your suspension notice so that others know enough to offer some help.
Roxy_Amazon
Hello @Seller_lxBTD58AzGUZ5,
Thank you for reaching out and sharing your situation with us. I understand you've been facing challenges with your deactivated account, quarantined products, and ongoing fees. It's clear this has been a frustrating experience for you.
You asked, "Does anyone know how I can remove my products from quarantine so I can ship them back and close my account for good?"
I've taken the initiative to contact the responsible team regarding your case, and they've provided some important information.
The team has informed me that in order to close your account and to create a removal order, you'll need to work on reactivating your account first. This is why you're seeing the area grayed out with "0 fulfillable products" when attempting to create a removal order.
To better assist you, could you share with us the reason why your account was deactivated? The team mentioned that you received a performance notification on December 27, 2023. If you could provide a screenshot of that performance notification, it would help us understand your situation more clearly and address your issue more effectively.
Your question about removing products from quarantine and the associated fees you're incurring are important concerns. By understanding the specifics of your account deactivation, we can provide more targeted guidance on how to proceed.
Please visit the page Remove inventory from a fulfillment center for more information.
Thank you for utilizing the Sellers Forum to seek assistance. The community and I are here to help if you need any further clarification or have additional questions. We're committed to helping you navigate this situation and find a resolution.
Best,
-Roxy
Seller_lxBTD58AzGUZ5
this is why they have my account locked.
Roxy_Amazon
Hello The_Beautee_Shop,
Have you already submitted your supply chain documentation? If not, could you please provide it as soon as possible? The required documents typically include:
- Invoices from your suppliers
- Shipping records
- Any relevant certifications or licenses
If you have any questions about what specific documents are needed or how to submit them, please let me know. I'm here to assist you through this process.
Providing this documentation promptly will help the team review your account and potentially reactivate it more quickly.
Thank you for your cooperation. We look forward to your response.
Best regards,
-Roxy
Seller_nRFmxiQg4EGrw
If your account was suspended for any sort of IP complaint, Amazon will NOT return your inventory to you until you can resolve the complaint. You also cannot close an account unless it is in good standing (ie., all complaints resolved).
If you were suspended for another reason, post your suspension notice so that others know enough to offer some help.
Seller_nRFmxiQg4EGrw
If your account was suspended for any sort of IP complaint, Amazon will NOT return your inventory to you until you can resolve the complaint. You also cannot close an account unless it is in good standing (ie., all complaints resolved).
If you were suspended for another reason, post your suspension notice so that others know enough to offer some help.
Roxy_Amazon
Hello @Seller_lxBTD58AzGUZ5,
Thank you for reaching out and sharing your situation with us. I understand you've been facing challenges with your deactivated account, quarantined products, and ongoing fees. It's clear this has been a frustrating experience for you.
You asked, "Does anyone know how I can remove my products from quarantine so I can ship them back and close my account for good?"
I've taken the initiative to contact the responsible team regarding your case, and they've provided some important information.
The team has informed me that in order to close your account and to create a removal order, you'll need to work on reactivating your account first. This is why you're seeing the area grayed out with "0 fulfillable products" when attempting to create a removal order.
To better assist you, could you share with us the reason why your account was deactivated? The team mentioned that you received a performance notification on December 27, 2023. If you could provide a screenshot of that performance notification, it would help us understand your situation more clearly and address your issue more effectively.
Your question about removing products from quarantine and the associated fees you're incurring are important concerns. By understanding the specifics of your account deactivation, we can provide more targeted guidance on how to proceed.
Please visit the page Remove inventory from a fulfillment center for more information.
Thank you for utilizing the Sellers Forum to seek assistance. The community and I are here to help if you need any further clarification or have additional questions. We're committed to helping you navigate this situation and find a resolution.
Best,
-Roxy
Roxy_Amazon
Hello @Seller_lxBTD58AzGUZ5,
Thank you for reaching out and sharing your situation with us. I understand you've been facing challenges with your deactivated account, quarantined products, and ongoing fees. It's clear this has been a frustrating experience for you.
You asked, "Does anyone know how I can remove my products from quarantine so I can ship them back and close my account for good?"
I've taken the initiative to contact the responsible team regarding your case, and they've provided some important information.
The team has informed me that in order to close your account and to create a removal order, you'll need to work on reactivating your account first. This is why you're seeing the area grayed out with "0 fulfillable products" when attempting to create a removal order.
To better assist you, could you share with us the reason why your account was deactivated? The team mentioned that you received a performance notification on December 27, 2023. If you could provide a screenshot of that performance notification, it would help us understand your situation more clearly and address your issue more effectively.
Your question about removing products from quarantine and the associated fees you're incurring are important concerns. By understanding the specifics of your account deactivation, we can provide more targeted guidance on how to proceed.
Please visit the page Remove inventory from a fulfillment center for more information.
Thank you for utilizing the Sellers Forum to seek assistance. The community and I are here to help if you need any further clarification or have additional questions. We're committed to helping you navigate this situation and find a resolution.
Best,
-Roxy
Seller_lxBTD58AzGUZ5
this is why they have my account locked.
Seller_lxBTD58AzGUZ5
this is why they have my account locked.
Roxy_Amazon
Hello The_Beautee_Shop,
Have you already submitted your supply chain documentation? If not, could you please provide it as soon as possible? The required documents typically include:
- Invoices from your suppliers
- Shipping records
- Any relevant certifications or licenses
If you have any questions about what specific documents are needed or how to submit them, please let me know. I'm here to assist you through this process.
Providing this documentation promptly will help the team review your account and potentially reactivate it more quickly.
Thank you for your cooperation. We look forward to your response.
Best regards,
-Roxy
Roxy_Amazon
Hello The_Beautee_Shop,
Have you already submitted your supply chain documentation? If not, could you please provide it as soon as possible? The required documents typically include:
- Invoices from your suppliers
- Shipping records
- Any relevant certifications or licenses
If you have any questions about what specific documents are needed or how to submit them, please let me know. I'm here to assist you through this process.
Providing this documentation promptly will help the team review your account and potentially reactivate it more quickly.
Thank you for your cooperation. We look forward to your response.
Best regards,
-Roxy
