Amazon buy shipping protection
Order shipped on time,delivered on time and tracking shows delivered.bought shipping through Amazon buy shipping as FBM.Buyer claims did not get it.Amazon refunds and takes funds from me through an AtoZ claim as not recieved.I believe Amazon is supposed to cover this with buy shipping protection???
Amazon buy shipping protection
Order shipped on time,delivered on time and tracking shows delivered.bought shipping through Amazon buy shipping as FBM.Buyer claims did not get it.Amazon refunds and takes funds from me through an AtoZ claim as not recieved.I believe Amazon is supposed to cover this with buy shipping protection???
23 replies
Seller_OvL8C4BJWiuS9
Was the order scanned by the carrier on or before the ship by date? Do you have AHT and SSA active?
Seller_z3XfkorVSmnEY
respond to the a-z claim with a point by point of what you did correctly, ship by date, and shipped this date, scanned by carrier (on shipped date), tracking shows delivered on this date.
We just had an a-z claim reimbursement to us.
KJ_Amazon
Hello @Seller_0uJqNzfGAT8bU. @Seller_z3XfkorVSmnEY provided you with some good information about responding to and appealing A-to-Z Claims.
For standard appeals covered by Amazon Buy Shipping protections, providing the basic details in a clear manner is very helpful. Please check back if you still need guidance.
KJ_Amazon
Seller_OvL8C4BJWiuS9
There are two types of protections available from Amazon Buy Shipping: Claims Protection and OTDR Protection.
For Claims Protection: Amazon Buy Shipping shipments qualify for A-to-z and SAFE-T claims protections against "Package didn’t arrive" claims when all of the following conditions are true:
The buyer was reimbursed by Amazon for not receiving their package.
The shipping label was purchased with Amazon Buy Shipping and was a "Claims Protected" shipping service. The "Claims Protected" badge will be displayed in the Amazon Buy Shipping user interface before purchase and in the order details page Shipping label purchase section after the label is purchased. (Note: "Late Delivery Risk" labels are ineligible for protections).
Note: Based on Amazon's observation of millions of shipments, we have a high confidence that "Claims Protected" shipping services will deliver on time. "Late Delivery Risk" shipping services are those that, according to Amazon’s estimated delivery date, have a lower chance of being delivered on-time for the specific order.
The order was shipped on time, which will be considered at the moment of the carrier’s first scan, not when you confirm shipment.
When all of the above conditions are true, Amazon will fund the buyer reimbursement and the customer-reported claim will not be counted against your order defect rate.
Seller_24FzucbyGtgZS
Did you have the package scanned by the carrier at the time of shipment? If using the Post Office a "scan sheet" is NOT a "carrier acceptance scan" proving that a package was shipped on time. The "first" carrier scan my not occur until the package is scanned "out for delivery" way past Amazon's 99.9% wrong estimates. But in those cases you will always lose (also remember you are not dealing with US based Amazon employees who care nothing about you or your business and do not understand Amazon policy).
We have the Post Office Counter Clerk weigh and scan each individual package (pursuant to Post Office rules in effect since October 2012 - yes more than 12 years ago although some lazy clerks will argue with you about it).
Amazon buy shipping protection
Order shipped on time,delivered on time and tracking shows delivered.bought shipping through Amazon buy shipping as FBM.Buyer claims did not get it.Amazon refunds and takes funds from me through an AtoZ claim as not recieved.I believe Amazon is supposed to cover this with buy shipping protection???
Amazon buy shipping protection
Order shipped on time,delivered on time and tracking shows delivered.bought shipping through Amazon buy shipping as FBM.Buyer claims did not get it.Amazon refunds and takes funds from me through an AtoZ claim as not recieved.I believe Amazon is supposed to cover this with buy shipping protection???
Amazon buy shipping protection
Order shipped on time,delivered on time and tracking shows delivered.bought shipping through Amazon buy shipping as FBM.Buyer claims did not get it.Amazon refunds and takes funds from me through an AtoZ claim as not recieved.I believe Amazon is supposed to cover this with buy shipping protection???
23 replies
23 replies
Seller_OvL8C4BJWiuS9
Was the order scanned by the carrier on or before the ship by date? Do you have AHT and SSA active?
Seller_z3XfkorVSmnEY
respond to the a-z claim with a point by point of what you did correctly, ship by date, and shipped this date, scanned by carrier (on shipped date), tracking shows delivered on this date.
We just had an a-z claim reimbursement to us.
KJ_Amazon
Hello @Seller_0uJqNzfGAT8bU. @Seller_z3XfkorVSmnEY provided you with some good information about responding to and appealing A-to-Z Claims.
For standard appeals covered by Amazon Buy Shipping protections, providing the basic details in a clear manner is very helpful. Please check back if you still need guidance.
KJ_Amazon
Seller_OvL8C4BJWiuS9
There are two types of protections available from Amazon Buy Shipping: Claims Protection and OTDR Protection.
For Claims Protection: Amazon Buy Shipping shipments qualify for A-to-z and SAFE-T claims protections against "Package didn’t arrive" claims when all of the following conditions are true:
The buyer was reimbursed by Amazon for not receiving their package.
The shipping label was purchased with Amazon Buy Shipping and was a "Claims Protected" shipping service. The "Claims Protected" badge will be displayed in the Amazon Buy Shipping user interface before purchase and in the order details page Shipping label purchase section after the label is purchased. (Note: "Late Delivery Risk" labels are ineligible for protections).
Note: Based on Amazon's observation of millions of shipments, we have a high confidence that "Claims Protected" shipping services will deliver on time. "Late Delivery Risk" shipping services are those that, according to Amazon’s estimated delivery date, have a lower chance of being delivered on-time for the specific order.
The order was shipped on time, which will be considered at the moment of the carrier’s first scan, not when you confirm shipment.
When all of the above conditions are true, Amazon will fund the buyer reimbursement and the customer-reported claim will not be counted against your order defect rate.
Seller_24FzucbyGtgZS
Did you have the package scanned by the carrier at the time of shipment? If using the Post Office a "scan sheet" is NOT a "carrier acceptance scan" proving that a package was shipped on time. The "first" carrier scan my not occur until the package is scanned "out for delivery" way past Amazon's 99.9% wrong estimates. But in those cases you will always lose (also remember you are not dealing with US based Amazon employees who care nothing about you or your business and do not understand Amazon policy).
We have the Post Office Counter Clerk weigh and scan each individual package (pursuant to Post Office rules in effect since October 2012 - yes more than 12 years ago although some lazy clerks will argue with you about it).
Seller_OvL8C4BJWiuS9
Was the order scanned by the carrier on or before the ship by date? Do you have AHT and SSA active?
Seller_OvL8C4BJWiuS9
Was the order scanned by the carrier on or before the ship by date? Do you have AHT and SSA active?
Seller_z3XfkorVSmnEY
respond to the a-z claim with a point by point of what you did correctly, ship by date, and shipped this date, scanned by carrier (on shipped date), tracking shows delivered on this date.
We just had an a-z claim reimbursement to us.
Seller_z3XfkorVSmnEY
respond to the a-z claim with a point by point of what you did correctly, ship by date, and shipped this date, scanned by carrier (on shipped date), tracking shows delivered on this date.
We just had an a-z claim reimbursement to us.
KJ_Amazon
Hello @Seller_0uJqNzfGAT8bU. @Seller_z3XfkorVSmnEY provided you with some good information about responding to and appealing A-to-Z Claims.
For standard appeals covered by Amazon Buy Shipping protections, providing the basic details in a clear manner is very helpful. Please check back if you still need guidance.
KJ_Amazon
KJ_Amazon
Hello @Seller_0uJqNzfGAT8bU. @Seller_z3XfkorVSmnEY provided you with some good information about responding to and appealing A-to-Z Claims.
For standard appeals covered by Amazon Buy Shipping protections, providing the basic details in a clear manner is very helpful. Please check back if you still need guidance.
KJ_Amazon
Seller_OvL8C4BJWiuS9
There are two types of protections available from Amazon Buy Shipping: Claims Protection and OTDR Protection.
For Claims Protection: Amazon Buy Shipping shipments qualify for A-to-z and SAFE-T claims protections against "Package didn’t arrive" claims when all of the following conditions are true:
The buyer was reimbursed by Amazon for not receiving their package.
The shipping label was purchased with Amazon Buy Shipping and was a "Claims Protected" shipping service. The "Claims Protected" badge will be displayed in the Amazon Buy Shipping user interface before purchase and in the order details page Shipping label purchase section after the label is purchased. (Note: "Late Delivery Risk" labels are ineligible for protections).
Note: Based on Amazon's observation of millions of shipments, we have a high confidence that "Claims Protected" shipping services will deliver on time. "Late Delivery Risk" shipping services are those that, according to Amazon’s estimated delivery date, have a lower chance of being delivered on-time for the specific order.
The order was shipped on time, which will be considered at the moment of the carrier’s first scan, not when you confirm shipment.
When all of the above conditions are true, Amazon will fund the buyer reimbursement and the customer-reported claim will not be counted against your order defect rate.
Seller_OvL8C4BJWiuS9
There are two types of protections available from Amazon Buy Shipping: Claims Protection and OTDR Protection.
For Claims Protection: Amazon Buy Shipping shipments qualify for A-to-z and SAFE-T claims protections against "Package didn’t arrive" claims when all of the following conditions are true:
The buyer was reimbursed by Amazon for not receiving their package.
The shipping label was purchased with Amazon Buy Shipping and was a "Claims Protected" shipping service. The "Claims Protected" badge will be displayed in the Amazon Buy Shipping user interface before purchase and in the order details page Shipping label purchase section after the label is purchased. (Note: "Late Delivery Risk" labels are ineligible for protections).
Note: Based on Amazon's observation of millions of shipments, we have a high confidence that "Claims Protected" shipping services will deliver on time. "Late Delivery Risk" shipping services are those that, according to Amazon’s estimated delivery date, have a lower chance of being delivered on-time for the specific order.
The order was shipped on time, which will be considered at the moment of the carrier’s first scan, not when you confirm shipment.
When all of the above conditions are true, Amazon will fund the buyer reimbursement and the customer-reported claim will not be counted against your order defect rate.
Seller_24FzucbyGtgZS
Did you have the package scanned by the carrier at the time of shipment? If using the Post Office a "scan sheet" is NOT a "carrier acceptance scan" proving that a package was shipped on time. The "first" carrier scan my not occur until the package is scanned "out for delivery" way past Amazon's 99.9% wrong estimates. But in those cases you will always lose (also remember you are not dealing with US based Amazon employees who care nothing about you or your business and do not understand Amazon policy).
We have the Post Office Counter Clerk weigh and scan each individual package (pursuant to Post Office rules in effect since October 2012 - yes more than 12 years ago although some lazy clerks will argue with you about it).
Seller_24FzucbyGtgZS
Did you have the package scanned by the carrier at the time of shipment? If using the Post Office a "scan sheet" is NOT a "carrier acceptance scan" proving that a package was shipped on time. The "first" carrier scan my not occur until the package is scanned "out for delivery" way past Amazon's 99.9% wrong estimates. But in those cases you will always lose (also remember you are not dealing with US based Amazon employees who care nothing about you or your business and do not understand Amazon policy).
We have the Post Office Counter Clerk weigh and scan each individual package (pursuant to Post Office rules in effect since October 2012 - yes more than 12 years ago although some lazy clerks will argue with you about it).
