Account level reserve more then 2 payment cycles

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Seller_Nt2qP6SSXMpjh

Account level reserve more then 2 payment cycles

I am writing to address a concerning issue regarding our account payments. Over the past two payment cycles, we have not received payment for our sales on the platform. Upon further investigation, we noticed that all our payments are being held in the account level reserve, which has significantly impacted our cash flow and operational capacity.

This unexpected delay and reserve allocation have caused financial strain on our business. We kindly request your assistance and guidance on resolving this matter promptly. Any advice or insight you can provide to help expedite the release of our payments and alleviate this financial burden would be greatly appreciated.

Thank you for your attention to this urgent matter. We look forward to your prompt response and resolution.

@Steve_Amazon @Wyatt_Amazon @Yokie_Amazon @Glenn_Amazon @Cooper_Amazon @Emet_Amazon @Bryce_Amazon @Bryce_Amazon @CR_Amazon @Connor_Amazon

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Tags:Payments, Transactions
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7 replies
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Seller_OvL8C4BJWiuS9

Are you a new seller?

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Connor_Amazon

Hi @Seller_Nt2qP6SSXMpjh

Connor from Amazon here.

I do see you had a payout on the 15th, and there aren't any funds in your account level reserve right now.

Let me know if you need help with anything else.

-Connor

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