Amazon refunds my customer through A-Z claim even though the customer admits it was delivered.
Amazon refunded my customer who filed an A-Z Claim. The customer admitted they received the package in writing through messages. I have a picture of the package on her porch. I fulfill my own orders, so I get no protection from Amazon. If you do not use FBA or buy shipping from them, they will not provide any protection from buyers who receive the product, use it & get it for free.
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Seller_OvL8C4BJWiuS9
Are you new? That's how it's always been.
Seller_41eiHpuUoRzxi
I got my AI response back from Amazon. After showing them that my customer admitted they receive the package, Amazon wrote the following: Why was my appeal denied?
We have reviewed all available information and determined you have not provided sufficient evidence to prove delivery.
What more evidence than a picture of the package on the porch & the customer saying it was delivered do they want.
