[Case ID:10942449322]*Your Help Needed* Urgent: Response required on Andon Cord Issue| ASIN: B0DTB4QWR7

is problem ko kaise solve karu

Dear Amazon Team,

We are reaching out regarding the deactivation of our linked accounts (UAE, India, and Saudi) due to an incorrect item listing (Case ID: 10441035162 & 10860067782). While these are the most recent cases, we have faced multiple similar issues in the past. Unfortunately, despite our repeated attempts to resolve them, we have only received automated, copy-paste responses.Each time we provide the requested SDS documents, we receive the same templated replies. When invoices are submitted, we are again asked for different documents without any clear resolution. No one seems to be actively addressing the core issue.

In addition to the deactivation, all our payments across the three locations are on hold. We have sent multiple requests regarding payment release, yet there has been no action from your side. This has caused significant operational and financial difficulties for our business.

We request your urgent assistance in Providing a clear resolution path for account reactivation.Reviewing our submissions properly and guiding us on the exact steps needed. Releasing our pending payments to avoid further financial strain.We sincerely hope for a proactive approach from your team to resolve this matter efficiently. Please escalate this issue to the relevant department and provide us with the right direction.

Looking forward to your prompt response.

Dear Fellow Sellers,

I hope you're all doing well. I’m reaching out to this forum in the hope that someone who has faced a similar issue can guide me through resolving a significant problem with my Amazon seller accounts.

The Issue:

I originally created an account (Money Enterprises India) in 2022 using GST: 09ACPPW8271N1ZC.

Amazon required seller identity verification for this account.

I tried to complete the video verification process several times, but every attempt resulted in an “internal error” message. Despite multiple retries, I was unable to complete the process, and the account was deactivated.

In 2024, I created a new GST (07ACPPW8271N1ZG) from a different state and opened a new seller account (Money Overseas).

After three months of selling, Amazon deactivated the new account, stating it was linked to my old account.

To reactivate the new account, Amazon requires me to reactivate the old account. However, the old account remains unverified due to the same "internal error" issue I encountered earlier.

What I’ve Tried:

I have reached out to Amazon Seller Support multiple times, explaining that the old GST is now cancelled, and we no longer wish to use the old account.

I requested them to separate the two accounts or verify my new account independently.

Request for Help:

If anyone has experienced a similar issue:

How did you resolve it?

Were you able to get Amazon to separate the accounts or bypass the old account verification?

Any tips or advice on how to escalate this matter effectively?

This issue has significantly impacted my business, and I’m looking for any guidance that can help me resolve it.

Thank you in advance for your time and assistance. I greatly appreciate any insights you can share!

Best Regards,

Money Overseas