LOST FBA shipment
Struggling to Get Support for Lost FBA Shipments
@Jameson_Amazon Could you please assist in locating my shipments or help expedite a reimbursement process for the lost inventory? I would really appreciate
I’ve been dealing with an incredibly frustrating situation with Amazon’s FBA program. Three of my shipments—FBA18G167S91, FBA18D0XDK6K (Multiple destinations) , and FBA18F9D76LW—have been affected, with some boxes completely lost and others missing half the inventory. I provided all the required documentation and proof from my side, including tracking info and photos, to show that these shipments were sent as expected.
I opened a case, called Amazon Seller Support, and they verified that I’ve provided everything needed. They even assured me that the issue would be escalated for a faster resolution. But despite all this, I still haven’t received a solution or any update on when I might expect one.
This delay is impacting my business financially, as I can’t keep inventory available to meet demand. For small businesses like mine, every day without resolution means more lost revenue. I hope Amazon improves its support and resolution times for issues like these.
LOST FBA shipment
Struggling to Get Support for Lost FBA Shipments
@Jameson_Amazon Could you please assist in locating my shipments or help expedite a reimbursement process for the lost inventory? I would really appreciate
I’ve been dealing with an incredibly frustrating situation with Amazon’s FBA program. Three of my shipments—FBA18G167S91, FBA18D0XDK6K (Multiple destinations) , and FBA18F9D76LW—have been affected, with some boxes completely lost and others missing half the inventory. I provided all the required documentation and proof from my side, including tracking info and photos, to show that these shipments were sent as expected.
I opened a case, called Amazon Seller Support, and they verified that I’ve provided everything needed. They even assured me that the issue would be escalated for a faster resolution. But despite all this, I still haven’t received a solution or any update on when I might expect one.
This delay is impacting my business financially, as I can’t keep inventory available to meet demand. For small businesses like mine, every day without resolution means more lost revenue. I hope Amazon improves its support and resolution times for issues like these.
7 replies
Dominic_Amazon
Hi @Seller_dIiUymOR0FWUX,
Dominic from Amazon here, can you please provide me with the case ID's for all the missing shipments. I will review the cases and potentially escalate.
Best,
Dominic
Seller_dIiUymOR0FWUX
shipment FBA18F9D76LW shipped September 17 .2024, Case ID : 16506950061, 16549549481 , 16471288731 Please find my shipment and add to my inventory .My inventory showes still zero quantity . For your reference, I have attached the following:
Proof of shipment
Pictures of the items inside the box, weight, including the quantities shipped and label
FBA18D0XDK6K shipped September 4, 2024 - Missing Items from Inbound ( (Multiple destinations) case ID : 16361468221
FBA18G167S91 shipped September 24.2024 Case ID :16549647591 - which was shipped on September 24 and is still showing as in transit. The delay is significantly affecting my ability to maintain adequate inventory levels, and it has created financial strain as I wait for this shipment to be added to my stock.
I have opened multiple cases and provided all requested documentation and proof of shipment, including tracking information and receipts. Despite my efforts, this matter remains unresolved.
Additional Concern:
While waiting for Amazon to locate and process this shipment, I have been charged a storage fee of $64.61 (see attached screenshot) for these missing items. Since the shipment has not been received by Amazon or made available for sale, I believe this charge is incorrect.
Request:
1. Immediate Investigation and Resolution: Please escalate this case to ensure a thorough investigation into the location of my shipment.
2. Storage Fee Reversal: Given that the inventory is not accessible and hasn’t been received, I kindly request a reversal of the storage fee until this issue is fully resolved.
This ongoing issue has impacted my ability to restock these ASINs, and I am eager for a prompt resolution. I appreciate any assistance or updates you can provide.
Thank you very much for your attention to this matter.
Kind regards,
Busy Bee Unlimited
LOST FBA shipment
Struggling to Get Support for Lost FBA Shipments
@Jameson_Amazon Could you please assist in locating my shipments or help expedite a reimbursement process for the lost inventory? I would really appreciate
I’ve been dealing with an incredibly frustrating situation with Amazon’s FBA program. Three of my shipments—FBA18G167S91, FBA18D0XDK6K (Multiple destinations) , and FBA18F9D76LW—have been affected, with some boxes completely lost and others missing half the inventory. I provided all the required documentation and proof from my side, including tracking info and photos, to show that these shipments were sent as expected.
I opened a case, called Amazon Seller Support, and they verified that I’ve provided everything needed. They even assured me that the issue would be escalated for a faster resolution. But despite all this, I still haven’t received a solution or any update on when I might expect one.
This delay is impacting my business financially, as I can’t keep inventory available to meet demand. For small businesses like mine, every day without resolution means more lost revenue. I hope Amazon improves its support and resolution times for issues like these.
LOST FBA shipment
Struggling to Get Support for Lost FBA Shipments
@Jameson_Amazon Could you please assist in locating my shipments or help expedite a reimbursement process for the lost inventory? I would really appreciate
I’ve been dealing with an incredibly frustrating situation with Amazon’s FBA program. Three of my shipments—FBA18G167S91, FBA18D0XDK6K (Multiple destinations) , and FBA18F9D76LW—have been affected, with some boxes completely lost and others missing half the inventory. I provided all the required documentation and proof from my side, including tracking info and photos, to show that these shipments were sent as expected.
I opened a case, called Amazon Seller Support, and they verified that I’ve provided everything needed. They even assured me that the issue would be escalated for a faster resolution. But despite all this, I still haven’t received a solution or any update on when I might expect one.
This delay is impacting my business financially, as I can’t keep inventory available to meet demand. For small businesses like mine, every day without resolution means more lost revenue. I hope Amazon improves its support and resolution times for issues like these.
LOST FBA shipment
Struggling to Get Support for Lost FBA Shipments
@Jameson_Amazon Could you please assist in locating my shipments or help expedite a reimbursement process for the lost inventory? I would really appreciate
I’ve been dealing with an incredibly frustrating situation with Amazon’s FBA program. Three of my shipments—FBA18G167S91, FBA18D0XDK6K (Multiple destinations) , and FBA18F9D76LW—have been affected, with some boxes completely lost and others missing half the inventory. I provided all the required documentation and proof from my side, including tracking info and photos, to show that these shipments were sent as expected.
I opened a case, called Amazon Seller Support, and they verified that I’ve provided everything needed. They even assured me that the issue would be escalated for a faster resolution. But despite all this, I still haven’t received a solution or any update on when I might expect one.
This delay is impacting my business financially, as I can’t keep inventory available to meet demand. For small businesses like mine, every day without resolution means more lost revenue. I hope Amazon improves its support and resolution times for issues like these.
7 replies
7 replies
Dominic_Amazon
Hi @Seller_dIiUymOR0FWUX,
Dominic from Amazon here, can you please provide me with the case ID's for all the missing shipments. I will review the cases and potentially escalate.
Best,
Dominic
Seller_dIiUymOR0FWUX
shipment FBA18F9D76LW shipped September 17 .2024, Case ID : 16506950061, 16549549481 , 16471288731 Please find my shipment and add to my inventory .My inventory showes still zero quantity . For your reference, I have attached the following:
Proof of shipment
Pictures of the items inside the box, weight, including the quantities shipped and label
FBA18D0XDK6K shipped September 4, 2024 - Missing Items from Inbound ( (Multiple destinations) case ID : 16361468221
FBA18G167S91 shipped September 24.2024 Case ID :16549647591 - which was shipped on September 24 and is still showing as in transit. The delay is significantly affecting my ability to maintain adequate inventory levels, and it has created financial strain as I wait for this shipment to be added to my stock.
I have opened multiple cases and provided all requested documentation and proof of shipment, including tracking information and receipts. Despite my efforts, this matter remains unresolved.
Additional Concern:
While waiting for Amazon to locate and process this shipment, I have been charged a storage fee of $64.61 (see attached screenshot) for these missing items. Since the shipment has not been received by Amazon or made available for sale, I believe this charge is incorrect.
Request:
1. Immediate Investigation and Resolution: Please escalate this case to ensure a thorough investigation into the location of my shipment.
2. Storage Fee Reversal: Given that the inventory is not accessible and hasn’t been received, I kindly request a reversal of the storage fee until this issue is fully resolved.
This ongoing issue has impacted my ability to restock these ASINs, and I am eager for a prompt resolution. I appreciate any assistance or updates you can provide.
Thank you very much for your attention to this matter.
Kind regards,
Busy Bee Unlimited
Dominic_Amazon
Hi @Seller_dIiUymOR0FWUX,
Dominic from Amazon here, can you please provide me with the case ID's for all the missing shipments. I will review the cases and potentially escalate.
Best,
Dominic
Dominic_Amazon
Hi @Seller_dIiUymOR0FWUX,
Dominic from Amazon here, can you please provide me with the case ID's for all the missing shipments. I will review the cases and potentially escalate.
Best,
Dominic
Seller_dIiUymOR0FWUX
shipment FBA18F9D76LW shipped September 17 .2024, Case ID : 16506950061, 16549549481 , 16471288731 Please find my shipment and add to my inventory .My inventory showes still zero quantity . For your reference, I have attached the following:
Proof of shipment
Pictures of the items inside the box, weight, including the quantities shipped and label
FBA18D0XDK6K shipped September 4, 2024 - Missing Items from Inbound ( (Multiple destinations) case ID : 16361468221
FBA18G167S91 shipped September 24.2024 Case ID :16549647591 - which was shipped on September 24 and is still showing as in transit. The delay is significantly affecting my ability to maintain adequate inventory levels, and it has created financial strain as I wait for this shipment to be added to my stock.
I have opened multiple cases and provided all requested documentation and proof of shipment, including tracking information and receipts. Despite my efforts, this matter remains unresolved.
Additional Concern:
While waiting for Amazon to locate and process this shipment, I have been charged a storage fee of $64.61 (see attached screenshot) for these missing items. Since the shipment has not been received by Amazon or made available for sale, I believe this charge is incorrect.
Request:
1. Immediate Investigation and Resolution: Please escalate this case to ensure a thorough investigation into the location of my shipment.
2. Storage Fee Reversal: Given that the inventory is not accessible and hasn’t been received, I kindly request a reversal of the storage fee until this issue is fully resolved.
This ongoing issue has impacted my ability to restock these ASINs, and I am eager for a prompt resolution. I appreciate any assistance or updates you can provide.
Thank you very much for your attention to this matter.
Kind regards,
Busy Bee Unlimited
Seller_dIiUymOR0FWUX
shipment FBA18F9D76LW shipped September 17 .2024, Case ID : 16506950061, 16549549481 , 16471288731 Please find my shipment and add to my inventory .My inventory showes still zero quantity . For your reference, I have attached the following:
Proof of shipment
Pictures of the items inside the box, weight, including the quantities shipped and label
FBA18D0XDK6K shipped September 4, 2024 - Missing Items from Inbound ( (Multiple destinations) case ID : 16361468221
FBA18G167S91 shipped September 24.2024 Case ID :16549647591 - which was shipped on September 24 and is still showing as in transit. The delay is significantly affecting my ability to maintain adequate inventory levels, and it has created financial strain as I wait for this shipment to be added to my stock.
I have opened multiple cases and provided all requested documentation and proof of shipment, including tracking information and receipts. Despite my efforts, this matter remains unresolved.
Additional Concern:
While waiting for Amazon to locate and process this shipment, I have been charged a storage fee of $64.61 (see attached screenshot) for these missing items. Since the shipment has not been received by Amazon or made available for sale, I believe this charge is incorrect.
Request:
1. Immediate Investigation and Resolution: Please escalate this case to ensure a thorough investigation into the location of my shipment.
2. Storage Fee Reversal: Given that the inventory is not accessible and hasn’t been received, I kindly request a reversal of the storage fee until this issue is fully resolved.
This ongoing issue has impacted my ability to restock these ASINs, and I am eager for a prompt resolution. I appreciate any assistance or updates you can provide.
Thank you very much for your attention to this matter.
Kind regards,
Busy Bee Unlimited
