Countries
Read only
Account under temporary review for over 2 and 1/2 months... No answer from AMZ
Hello,
My account was placed under review 05/02/2024, over 2 and 1/2 months ago. After going back and forth with the Amazon team and finally reaching a resolution, I got the performance notification & email "Your Amazon account has been reinstated" on 05/16/2024.
This was great news considering it was just 2 weeks we were able to resolve any issues. However, later that day, our account got placed under temporary review again. I reasonably think it was because the system auto-detected our high ODR at the time (which has now been fixed massively) and automatically placed us under temporary review.
I submitted a POA on 06/30/2024 and have also fixed all my seller metrics. We're now at 0% ODR with thousands of orders processed. 0% late shipment, 100% valid tracking. Customer support also confirmed our account is in good standing "We've reviewed your account status and are pleased to inform you that your account is in good standing." So I am not sure why I still am under temp review.
It has now been over 2 and 1/2 weeks with no resolution or answer to my submission. This is the message when it was placed under temporary review:
"Your Amazon seller account has been placed under temporary review. This review period will provide us time to confirm delivery of your recent seller-fulfilled orders. The review period should not exceed 30 days, but we will inform you if additional time is required for your temporary review. While your account is under review, funds will remain in your account, but you will not be able to receive any disbursements during the review period."
As you can see I've been dealing with this for over 30 days, I need my case expedited, I have sent in all documentation requested and have patiently waited over 2 and 1/2 months to get my account fixed. Please help as we take our business very seriously and have submitted and complied with all requests.
I am asking help from these associates as well: @Stevie_Amazon @Atlas_Amazon
4 replies
Seller_4zBzdtgCyS9EI
You are only 2 weeks into your review. This has nothing to do with whatever happened before.
Emet_Amazon
Hello @Seller_bPgYKGi8udPAM,
Thank you for posting your concerns with your account review.
I received that email "has been placed under temporary review" on May 16, and again same exact email "has been placed under temporary review" on June 30.
So I've been under review since May 16th.
Did the review period only start when I had submitted the POA? It should not as they state "This review period will provide us time to confirm delivery of your recent seller-fulfilled orders. "
As mentioned by @Seller_4zBzdtgCyS9EI, this is a common situation, if there were any issues between the first issue being resolved and 6/30 when you were notified again. Typically this review will look into completed orders and request proof of fulfillment, thus if any orders are pending the review may be extended to ensure compliance is maintained. As mentioned in your original post.
As you mentioned there were some account related issues that needed to be addressed, thus the continued review is likely to ensure that the account continues to improve, or resolve related concerns.
So we can try and look further into your situation, do you have any related case ID where this information was provided?
Typically, when it comes to an account review, you can see our help page on account reviews:
How to expedite an account review
If you believe there has been an error, or you would like the review process expedited, go to the Account Health tab in Seller Central. Click Appeal or submit an email to the address provided in the email communication sent to you when your account was placed on review. Ensure that you closely follow the directions in the email sent to you as this will minimize the time it takes to review your submission.
Your explanation should include the following information:
- If you haven’t already provided this, update tracking information for recent seller-fulfilled orders and verify that the current uploaded tracking information is correct. Tracking information may be provided in Manage Orders section of your seller account.If you are an Amazon Easy Ship seller, confirm that you use this service for your seller-fulfilled orders as part of your submission.
- Evidence of delivery of recently shipped seller-fulfilled orders. This may include buyer confirmation of receipt or proof of delivery documentation. If you have not already done so, you may request feedback from your buyers. When contacting a buyer, keep in mind that it is prohibited to pressure a buyer or offer incentives for feedback. For more information, go to Customer product reviews policies.
- The address (URL or physical store address) of other stores (including other Amazon accounts) where you sell similar products and can demonstrate proof of delivery.
- Evidence to support the identification of your business and history of positive buyer-seller transactions. This may include business website, email, or company bank information. Ensure that all applicable business information is up to date in your Seller Central account. Although this is not mandatory, this can expedite the verification of your business and the account review process.
- If you are facing logistics issues which are causing delays to the fulfillment of your orders, provide reasons and supporting evidence associated with these for consideration during your review.
If all information has been provided to expedite the account review, the only thing you can do at this stage is wait for their response on the situation. Since this was a few days ago, have you heard back?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Similar Discussions
