Hello,

We have multiple shipments sent from AWD to FBA with missing units

ID 17027310941

Hello,

We have an issue with missing units in shipments from AWD to FBA. Not all units were received at FBA, and we are unable to start an investigation as support has not responded.

We previously reached out to support via case 17067845861 and provided the invoice (Proof of Ownership), but we have not received any reply for more than 5 days.

Additionally, we were unable to reconcile the shipment (via the shipment itself), as Amazon is requesting a Proof of Delivery, but we are unable to provide it since Amazon handled the entire delivery and AWD does not provide these documents.

Here are the shipment IDs with missing units: FBA18GBNYDB7, FBA18JBNYH4X, FBA18GB9JSW2, FBA18GBC95LH. The total shortage across these shipments is 970 units.

Please assist us in resolving the issue of undelivered units in these shipments.

Thank you!

@Seller_37l8i4vuvugjG

Hello,

I am having an issue regarding items that went missing during an FBA inbound shipment.

Case ID 14960467021 and shipment ID FBA17LK0J7SC.

Despite submitting the Proof of Inventory Ownership and the Proof of Delivery, Amazon is still requesting the following:

“We’ve reviewed and found multiple shipments at our fulfillment centers between the invoice date [12/19/2023] and the ship date [01/07/2024] for shipment ID FBA17LK0J7SC. To continue our investigation, you must provide additional invoices that account for all of the units that were sent in these shipments”.

I don’t understand why we need to submit additional invoices for any shipments other than shipment ID FBA17LK0J7SC which is the shipment that has the missing inventory.

Has anybody else received this response when creating a case for missing inbound items?

Any help would be appreciated.