I would like to have some information.

I know that we have to accept all return requests and that if the item is returned, the maximum restocking fee is 50% regardless of what is missing or the condition of the item. Is there a limit to physical damage on a returned product ? I recently received the return of a computer motherboard. Several connectors had been unsoldered and torn off, almost all the processor socket pins were bent and a corner of the motherboard was missing (broken)...

If we receive the item (regardless of its condition), are we obliged to accept the return?

Thank you!

On Aug 21, Amazon sent us an email about refunding to a customer - the email shows that the refund reason was "Missed Fulfillment Promise".

We opened a case (ID 15876355421) to know better about the "Missed Fulfillment Promise". Amazon delayed to ship out the item to customer (as compared to the promised ship-out time; delayed by approximately 7 hours, from July 22 to July 23, passing 12:00 AM); Amazon used a carrier to deliver it on time (no delay for delivery).

In the Amazon Fulfillment Reports - Return Report, Amazon reported to us that the Customer Return Reason was (quote here) "damaged by carrier". In the same report, Amazon considered that the Disposition was Customer Damaged.

We opened a case (ID 15883592031) to address this issue because we believe, based on the return report, the item was definitely (100% probability) damaged by carrier, the customer returned it due to this damage by carrier. Did the customer damage the "carrier-already-damaged" item? Maybe yes may be no (<100% probability). Amazon of course received a damaged item shipped back from the customer because it was already damaged by the carrier before the customer touched it.

In the case, Amazon consider that the "most accurate disposition for the item" is customer damaged.

Which disposition is more accurate? Carrier damaged or customer damaged?

In addition, Amazon missed the promise to ship out the item on time. Should Amazon take the responsibility for this "Missed Fulfillment Promise"?

Your opinion and advise are greatly appreciated.

we are selling LED Bulbs, there are two color temperatures, one is 3000k and the other is 5000k. We understand that customers want to purchase both and see which one they like. But, some customers they like both, therefore, they choose some of each colour, and return the other 3000k and 5000k into one package. and when Amazon received the return package, some were recognized new and could be sold again. Then, the wrong color bulbs will be sent to new customer. Finally, the seller pays the price. ( i mean the return rate high, and return reason is wrong color sent). Why the CA market do not have the option that return item can not be sold

regards