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Urgent: Unexplained $30K Deduction – No Response from Support
We have noticed a deduction of over $30,000 categorized as "Other Transaction" without any explanation. Naturally, our first step was to conduct our own research in an attempt to find any clues or clarification, but we found nothing.
Following that, we reached out to support, expecting some transparency. However, not only have we not received a clear answer, but the issue is also being repeatedly delayed without any resolution.
Given the significant amount involved, we cannot simply overlook this unexplained deduction. Since support has not been helpful so far, we are bringing this discussion to the Seller Forum—because, at this point, what else can we do?
22 replies
Seller_rI7BZIczK8iAC
Wow that's heavy! Amazon refunded these sales! Did you sell table pit fire? Or a specific brand for which you didn't have a "Letter of Authorization" from the brand owner?
You must have received a message for what reason these sales were refunded.
Connor_Amazon
Hi @Seller_m1TFEQH8LFMm8
Can you provide me with any of the support case IDs you have submitted so that I can take a closer look into the charges on my end.
The other charges line vary from seller to seller however I've seen them related to carrier shipments and adjustments in most cases.
-Connor
Seller_m1TFEQH8LFMm8
Hi,
This is Case ID 17188683911 from Amazon Seller Central. Given the significant amount deducted without any clarification, we request an urgent update on this matter. We expect a prompt response from Seller Support to address this issue as soon as possible.
Looking forward to your assistance.
Thanks.
Connor_Amazon
Copy that, I do see the case being worked on by our partner team, I did prioritized it on my end. As soon as they have an update, they will reach out to you directly.
We appreciate your patience,
Connor
Connor_Amazon
Hi @Seller_m1TFEQH8LFMm8
Connor here again, I do see the case is still under review by our partner team. Please let me know once you hear from seller support if you need any further assistance.
Best,
Connor
Seller_m1TFEQH8LFMm8
Hi,
We still haven’t received any response from Amazon Seller Support. If Amazon has deducted this amount, they should clearly explain what the deduction is for.
Since we have already submitted an appeal, we expect either a proper clarification or a reimbursement if the deduction was made in error. Can you please escalate this matter and ensure we get a timely response?
Looking forward to your update.
Thanks!
Seller_xYLpVL8KgYw6R
I had this happen to my UK account - over 18 months of repeatedly asking them to clarify the 'other-other' transactions (in my case, it was multiple transactions of the same amount; ie $18.57, $18.57, $18.57, which ended up amounting to a few thousand), and nothing. They called my team, we had a great conversation with the rep and they said they would research & send the information over and call back the following day - and nothing (this happened 3 or 4 times). It's been 11 months since our last call...
I'm in the same boat as you - we did our due diligence and researched it thoroughly to no avail. I will pay for it if I know what it is, but can't hand out money without a paper trail / explanation.
Seller_olOtvIaZSSmYt
This has happened to us numerous times - Seller support will never answer. But luckly with enough investigation we were able to figure out this occurs when buyers pay for shipping on an FBA purchase, and Amazon is just reimbursing themselves for the shipment.
I.E product is $20, shipment is 6 = you get paid 26.
Other charge is the -6 Amazon is reimbursing.
This happens way more often than you think - we had larger Other charges than that and almost had a heart attack.
Seller_nBUcRErQhJ4JW
Your expecting a clear answer from Support? If its beyond a canned template good luck
As them " do you comprehend the issue ?"
- likely they wont answwer
Seller_ctlHhuYQK8UHO
Has this been resolved? I am curious what the explanation is. Also, have you sorted your Transaction View page to show just charges for "other"? That might give you some immediate answers.
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