Hello,

My listing that I created two months ago received a 1-star rating without a review and it's not a verified purchase. I contacted the Amazon support team to see how this can be addressed. I'm hitting the wall as they suggest I wait for the case's feedback and nothing they can immediately do right now.

Unfortunately, this is happening as I only have 20 reviews now, so this 1-star really hurt me by dropping my review from 4.9 to 4.6. I can't say for sure this is a black hat tactic but certainly got me frustrated. There seems to be no way we can trace back to understand who exactly left the review.

I think we need to escalate this problem and prevent this kind of sudden low rating happening. I think we should institute that if you are leaving review, you need to verify your purchase and showcase a strong reason for putting the 1-star. Or things of this nature.

What can I do to get the Amazon team to investigate and potentially remove this one and only 1-star rating on my listing? Can someone help?

Urgent Request Regarding Recent 1-Star Rating on My Listing

Dear Amazon

My ASIN : B0DBT6ZB5F

I hope this message finds you well. I am reaching out regarding an issue with my product listing that requires immediate attention. My company has consistently maintained an outstanding 5-star average rating, with overwhelmingly positive feedback from satisfied customers. Customer satisfaction has always been a top priority for us.

However, today I was faced with an unexpected setback in the form of a 1-star rating, with no accompanying comment or feedback. This sudden deviation from the norm is deeply concerning, and I am eager to address any potential shortcomings in my product or service. I am committed to maintaining the quality of my products and providing exemplary customer service.

Therefore, I urgently request access to the contact details of the customer who left this rating, as well as any relevant details related to the associated order that Amazon may have. I am fully prepared to offer a refund or replacement, should there be any legitimate concerns or areas for improvement, in order to rectify the situation and restore trust in my product and the Amazon platform.

Additionally, I cannot dismiss the possibility that this 1-star rating may be a malicious act by a competitor, aimed at unfairly undermining my listing. Such behavior not only tarnishes my reputation but also erodes trust in Amazon’s review system, where customers rely on honest feedback.

I kindly request your swift assistance in thoroughly investigating this matter and, if necessary, taking appropriate action to mitigate the impact of this unjust rating on my listing.

Sincerely,

Tryndamere scooter

case id 16047308411

@Seller_l3eCP9f1PtJXC

Dear Danny,

I have sent so many seller support cases but they only send to me canned responses and do nto clarify.

i received 2 ratings of 5 star, one from a VERIFIED purchase and 1 from a VINE review. Yet, my rating stays unchanged. But at the same time, when I receive a 1 star rating, my rating is decreased.

This is not what the Amazon policies state. If the review is a Verified purchase and a Vine review, why is the rating not improving but at the same time, a 1 star rating is decreasing my rating.

Case ID: 16620217791