Reimbursement Value = 0 ????
We sent a single item to Amazon FBA and Amazon said that they didn't receive it even though the tracking shows that the item was received. Eventually Amazon acknowledged and said that they would issue a reimbursement. When we checked the reimbursement it was at zero dollars. After requesting that Amazon re-evaluate the reimbursement they came back stating that they could not make any adjustments to the dollar amount. How can it be zero. Anyone willing to share with me the proper words that I need to use with Amazon to get reimbursed? Can a mod look at this for me?
Reimbursement Value = 0 ????
We sent a single item to Amazon FBA and Amazon said that they didn't receive it even though the tracking shows that the item was received. Eventually Amazon acknowledged and said that they would issue a reimbursement. When we checked the reimbursement it was at zero dollars. After requesting that Amazon re-evaluate the reimbursement they came back stating that they could not make any adjustments to the dollar amount. How can it be zero. Anyone willing to share with me the proper words that I need to use with Amazon to get reimbursed? Can a mod look at this for me?
0 replies
Seller_4zBzdtgCyS9EI
I assume they asked for an invoice for the product?
Seller_Ha6JyVvDK6Ybs
[Moderator Edit: removed inappropriate commentary]
KJ_Amazon
@Seller_6V86AfTOUSb4G
Thanks for checking in about your recent reimbursement.
Can you share the Case ID for that Item/Reimbursement so I can take a look and check into what happened?
KJ_Amazon
Reimbursement Value = 0 ????
We sent a single item to Amazon FBA and Amazon said that they didn't receive it even though the tracking shows that the item was received. Eventually Amazon acknowledged and said that they would issue a reimbursement. When we checked the reimbursement it was at zero dollars. After requesting that Amazon re-evaluate the reimbursement they came back stating that they could not make any adjustments to the dollar amount. How can it be zero. Anyone willing to share with me the proper words that I need to use with Amazon to get reimbursed? Can a mod look at this for me?
Reimbursement Value = 0 ????
We sent a single item to Amazon FBA and Amazon said that they didn't receive it even though the tracking shows that the item was received. Eventually Amazon acknowledged and said that they would issue a reimbursement. When we checked the reimbursement it was at zero dollars. After requesting that Amazon re-evaluate the reimbursement they came back stating that they could not make any adjustments to the dollar amount. How can it be zero. Anyone willing to share with me the proper words that I need to use with Amazon to get reimbursed? Can a mod look at this for me?
Reimbursement Value = 0 ????
We sent a single item to Amazon FBA and Amazon said that they didn't receive it even though the tracking shows that the item was received. Eventually Amazon acknowledged and said that they would issue a reimbursement. When we checked the reimbursement it was at zero dollars. After requesting that Amazon re-evaluate the reimbursement they came back stating that they could not make any adjustments to the dollar amount. How can it be zero. Anyone willing to share with me the proper words that I need to use with Amazon to get reimbursed? Can a mod look at this for me?
0 replies
0 replies
Seller_4zBzdtgCyS9EI
I assume they asked for an invoice for the product?
Seller_Ha6JyVvDK6Ybs
[Moderator Edit: removed inappropriate commentary]
KJ_Amazon
@Seller_6V86AfTOUSb4G
Thanks for checking in about your recent reimbursement.
Can you share the Case ID for that Item/Reimbursement so I can take a look and check into what happened?
KJ_Amazon
Seller_4zBzdtgCyS9EI
I assume they asked for an invoice for the product?
Seller_4zBzdtgCyS9EI
I assume they asked for an invoice for the product?
Seller_Ha6JyVvDK6Ybs
[Moderator Edit: removed inappropriate commentary]
Seller_Ha6JyVvDK6Ybs
[Moderator Edit: removed inappropriate commentary]
KJ_Amazon
@Seller_6V86AfTOUSb4G
Thanks for checking in about your recent reimbursement.
Can you share the Case ID for that Item/Reimbursement so I can take a look and check into what happened?
KJ_Amazon
KJ_Amazon
@Seller_6V86AfTOUSb4G
Thanks for checking in about your recent reimbursement.
Can you share the Case ID for that Item/Reimbursement so I can take a look and check into what happened?
KJ_Amazon
