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Account has been deactivated for multiple accounts and i have one account
my account has been deactivated for having multiple accounts and i only have one account. I have been trying to appeal it and i only have a small txt box to write and answer. I’ve tryed this multiple times only to get the generic response. I dont know what info to provide so i can’t seem to figure this out. Please help
@Seller_nUXRIxpv1gT6F
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Emet_Amazon
Hello @Seller_DfvLF5KFbMIH7,
Thank you for posting your concerns with a multiple account policy violation.
When your account was deactivated for having multiple accounts, you should have received a performance notification, do you recognize the name provided in the notice? These situations can occur for a number of reasons including association to friends, family, roommates, etc. This could also be due to an association with an employee, business partner or hired assistant. Recently, these types of situations seen in the forums have been associated to global accounts. Do you sell in any other region, or have access to seller central in another region?
You will need to understand where the association stems from by reviewing the entire situation. The easiest place to start is verifying you do not have a global account, and if you do, confirm all accounts are in good standing. I would recommend reviewing the account information page in seller central. Do you show any other regions, are they active? If they are not active, you will need to sign into each of the shown stores to ensure they are reinstated. You can use the global accounts help page link above with links to each region for help with signing into any other stores.
If this is your situation, once all stores are active, you can come back to this store and acknowledge the reactivation of any other stores for further review. If all issues are found to be addressed, the account will be eligible for reactivation.
The other situations I mentioned regarding friends, family, employees, this scenario will only be addressed with one of the two provided paths. The first is to show supporting documentation to validate separation. These documents can include, but are not limited to: contracts, termination agreements, bill of sale, transfer of ownership. Some situation may even accept an affidavit, if enough supporting evidence is provided along with it. If these documents do not exist, or do not validate a proper separation you will need to follow the second path. This requires the reactivation of the associated store to address the multiple account policy violation of being associated to a deactivated store.
You can also find more on this type of situation and how to address a multiple account policy violation in seller university.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_DfvLF5KFbMIH7,
Thank you for following up on the situation.
As previously noted, when you created your account it's likely that you selected sell globally when you registered the US store. Since you were successful in signing into these accounts and confirming they are deactivated, this confirms that it is associated to a global account issue.
You mentions providing all information needed, can you clarify why those stores were deactivated. Can you post the deactivation notice? If you have never listed, sold or used the account, it may be a verification related issue which includes government issued ID, valid utility bill.
When you post your notice I can offer more transparency surrounding any requests or requirements, but as previously mentioned once these other stores are active, your US store will be eligible for reactivation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
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