Amazon Quietly Changes Handle Time Gap Calculation
Yesterday September 17, 2024, Amazon quietly changed the reporting period on for the Handle Time Gap calculation. It is important that you are aware of this change as it effects the upcoming September 25, 2024 forced move to AHT (Automated Handle Time) for those who do not have a Handle Time Gap below 2.0 days.
Prior to September 17, 2024 (and currently still showing), the Seller Help page Manage your handling time stated the following as the method of Handle Time Gap ...
Yesterday September 17, 2024, the Seller Central reporting page Fulfillment Insights Dashboard changed to show the new calculation as ...
Whereas, prior calculations were done as ...
In addition, the Handle Time Gap calculation appears to have a 12 hour error.
For us to be handing off our packages an average 0.1 days before the promised handle time, we would have to be handing off these packages and getting them scanned at 9:30pm PDT scanned by USPS ( 0.1 days = 2.5 hours). Your last ship by date ends on that date at 11:59:59pm PDT.
We ship our orders every day between 10:30am to 11:30am CDT (8:30am to 9:30am PDT). Prior to yesterday, it showed we were handing of our packages between 0.7 days to 0.8 days. Doing the math, it is easy to see this new calculation is off by 12 hours (or 0.5 days).
We have a 2 day handle time. The Handle Time (promise) calculation is also off with this new calculation. With a 2 day handle time, orders for Thursday and Friday will have a handle time promise of 4 days (plus usually 0.5 day for the day ordered) and Saturday orders will have a handle time promise of 3 days (plus usually 0.5 day for the day ordered). Prior Handle Time Promise has been 3.0 days to 3.8 days which would be accurate when taking into account the number of orders we get Thursday, Friday and Saturday compared to Sunday, Monday, Tuesday and Wednesday.
Again ... with the upcoming move by Amazon to push people towards AHT, we thought it might help some understand how these new calculations will be effecting your account.
Good Luck in the upcoming days.
Amazon Quietly Changes Handle Time Gap Calculation
Yesterday September 17, 2024, Amazon quietly changed the reporting period on for the Handle Time Gap calculation. It is important that you are aware of this change as it effects the upcoming September 25, 2024 forced move to AHT (Automated Handle Time) for those who do not have a Handle Time Gap below 2.0 days.
Prior to September 17, 2024 (and currently still showing), the Seller Help page Manage your handling time stated the following as the method of Handle Time Gap ...
Yesterday September 17, 2024, the Seller Central reporting page Fulfillment Insights Dashboard changed to show the new calculation as ...
Whereas, prior calculations were done as ...
In addition, the Handle Time Gap calculation appears to have a 12 hour error.
For us to be handing off our packages an average 0.1 days before the promised handle time, we would have to be handing off these packages and getting them scanned at 9:30pm PDT scanned by USPS ( 0.1 days = 2.5 hours). Your last ship by date ends on that date at 11:59:59pm PDT.
We ship our orders every day between 10:30am to 11:30am CDT (8:30am to 9:30am PDT). Prior to yesterday, it showed we were handing of our packages between 0.7 days to 0.8 days. Doing the math, it is easy to see this new calculation is off by 12 hours (or 0.5 days).
We have a 2 day handle time. The Handle Time (promise) calculation is also off with this new calculation. With a 2 day handle time, orders for Thursday and Friday will have a handle time promise of 4 days (plus usually 0.5 day for the day ordered) and Saturday orders will have a handle time promise of 3 days (plus usually 0.5 day for the day ordered). Prior Handle Time Promise has been 3.0 days to 3.8 days which would be accurate when taking into account the number of orders we get Thursday, Friday and Saturday compared to Sunday, Monday, Tuesday and Wednesday.
Again ... with the upcoming move by Amazon to push people towards AHT, we thought it might help some understand how these new calculations will be effecting your account.
Good Luck in the upcoming days.
0 replies
Seller_1rABOZWHm00vi
I'm wondering if they'll still use the 30 day range calculation when auto-enrolling AHT on the 25th. Hopefully they'll update the documentation soon to show the 14 day window.
Seller_dZMpCpY87mFdg
What's even worse is the Promise Extension calculations, which make no sense at all.
We've made painful adjustments to our shipping: Raising our Shipping Template by 1 day, and purchasing overkill shipping methods, to get our OTDR up to over 99% (we were ~80%).
And all that's happened is that our Promise Extension has gotten worse, going from 3.5 days at the start to 4.4 days. That's a net difference of 1.9 days when counting the shipping template change, and it's tanking our Buy Boxes and causing our sales to drop by ~80%.
1. We thought that above 95% OTDR that there wouldn't be any Promise Extension, so why did it get worse instead of going away?
2. The numbers don't even add up. A 3.6 day Actual Delivery Time + 4.4 Day Extension = 8.0 days, not the 13.1 day Promised Delivery Time that it's stating.
3. How in the world do we have a 2.0 Day Handling Time Promise when our real handling time is 1 Day on 98% of our sales? And how do we have a 0.1 Day Actual Handling Time when we always ship items the next day?
Main Point: Our metrics literally can't get any better at this point, and we've invested thousands of dollars of added weekly expenses to make this happen. Only to have our calculations get worse and our sales (which have been consistent for over a decade) to absolutely plummet in response.
Seller_EkbLZUYSpmJEy
Promised Delivery Time = Handle Time Promised + Transit Time Promised + Promised Extensions Promised
For you, that is ... 2.0 + 6.8 + 4.4 = 13.2
Your Promised Delivery Time shows 13.1 which is only 0.1 different than 13.2 and can be accounted for by the system using a rounding of actual number extended out to the hundredth rather than the tenth shown on the page.
Handle time starts the moment the order PDT is placed until the 11:59:59 PDT of the last ship by date.
Example 1
- Monday order at 12:00pm (noon) PDT has a 1 day Handle Time with a ship by date of Tuesday.
- Monday Handle Time is 0.5 days (from 12:00pm PDT to 11:59:59pm PDT)
- Tuesday Handle Time is 1.0 days (from 12:00am PDT to 11:59:59pm PDT)
- Total Handle Time for this order would be 1.5 days
Example 2
You have your store set in Amazon to be closed Saturday and Sunday.
Friday order at 12:00pm (noon) PDT has a 1 day Handle Time with a ship by date of Monday.
- Friday Handle Time is 0.5 days (from 12:00pm PDT to 11:59:59pm PDT)
- Saturday Handle Time is 1.0 days (from 12:00am PDT to 11:59:59pm PDT)
- Sunday Handle Time is 1.0 days (from 12:00am PDT to 11:59:59pm PDT)
- Monday Handle Time is 1.0 days (from 12:00am PDT to 11:59:59pm PDT)
- Total Handle Time for this order would be 3.5 days
Your Handle Time Actual shows 0.1 days. This tells us that you are printing your label as soon as the order comes in and probably have the ship date being shipped as the next day. This may not be in your best interest if you have your store set as closed Saturday and Sunday and you ship Friday, Saturday and Sunday orders on Monday.
As far as Promised Extensions, we do not have any experience with them or how one even gets them as we have never had one.
Not sure if you are using your own shipping templates or SSA (Shipping Settings Automation). We would think that some of your issues may be do to how they are set up.
Hopefully the above explanations will help.
Good Luck
Seller_TD8kClMwLYBMd
does scanning at the USPS self service stop the clock on handling time? I probably shouldn't do this anymore then uh? Scanning packages in to quick could cause the gap to go over 2.0 then you are forever screwed if I'm understanding this correctly? Why is Amazon doing this again? This is crazy.
Seller_lCX40xAkSs1xm
This is kind of silly because we ship at different speeds depending on the item, how will this work?
Seller_EkbLZUYSpmJEy
Purchasing the label through Amazon Buy Shipping or inputting the tracking number from off Amazon shipping purchases stops the handle time clock.
The first scan acceptance by the shipper is what is needed for INR protection.
Seller_EkbLZUYSpmJEy
Yes ... we would.
To maintain below the 2.0 handle time gap, do not print the label on Amazon Buy Shipping or input the tracking id ( if label is bought off Amazon site) until after 12:00pm Pacific Time the day before the last ship by date on the order. Doing this should keep you at or below 1.5 days handle time gap.
Example
- Last ship by date is 9/23/2024
- Don't print the Amazon shipping label before 12:00pm (noon) Pacific Time on 9/22/2024
Seller_EkbLZUYSpmJEy
You would control by having different shipping templates and setting individual item handle times for the different types of items.
Seller_EkbLZUYSpmJEy
And as of Saturday September 21, 2024, Amazon has moved the goal posts back to 30 days ...
Our Handle Time gap is now 0.2 days.
0.2 days is the same as about 5 hours. So Amazon is saying we ship (print our labels) at 7:00pm PDT or 9pm CDT. This is still off by 12 hours as we print around 7am PDT or 9:00am CDT.
Amazon Quietly Changes Handle Time Gap Calculation
Yesterday September 17, 2024, Amazon quietly changed the reporting period on for the Handle Time Gap calculation. It is important that you are aware of this change as it effects the upcoming September 25, 2024 forced move to AHT (Automated Handle Time) for those who do not have a Handle Time Gap below 2.0 days.
Prior to September 17, 2024 (and currently still showing), the Seller Help page Manage your handling time stated the following as the method of Handle Time Gap ...
Yesterday September 17, 2024, the Seller Central reporting page Fulfillment Insights Dashboard changed to show the new calculation as ...
Whereas, prior calculations were done as ...
In addition, the Handle Time Gap calculation appears to have a 12 hour error.
For us to be handing off our packages an average 0.1 days before the promised handle time, we would have to be handing off these packages and getting them scanned at 9:30pm PDT scanned by USPS ( 0.1 days = 2.5 hours). Your last ship by date ends on that date at 11:59:59pm PDT.
We ship our orders every day between 10:30am to 11:30am CDT (8:30am to 9:30am PDT). Prior to yesterday, it showed we were handing of our packages between 0.7 days to 0.8 days. Doing the math, it is easy to see this new calculation is off by 12 hours (or 0.5 days).
We have a 2 day handle time. The Handle Time (promise) calculation is also off with this new calculation. With a 2 day handle time, orders for Thursday and Friday will have a handle time promise of 4 days (plus usually 0.5 day for the day ordered) and Saturday orders will have a handle time promise of 3 days (plus usually 0.5 day for the day ordered). Prior Handle Time Promise has been 3.0 days to 3.8 days which would be accurate when taking into account the number of orders we get Thursday, Friday and Saturday compared to Sunday, Monday, Tuesday and Wednesday.
Again ... with the upcoming move by Amazon to push people towards AHT, we thought it might help some understand how these new calculations will be effecting your account.
Good Luck in the upcoming days.
Amazon Quietly Changes Handle Time Gap Calculation
Yesterday September 17, 2024, Amazon quietly changed the reporting period on for the Handle Time Gap calculation. It is important that you are aware of this change as it effects the upcoming September 25, 2024 forced move to AHT (Automated Handle Time) for those who do not have a Handle Time Gap below 2.0 days.
Prior to September 17, 2024 (and currently still showing), the Seller Help page Manage your handling time stated the following as the method of Handle Time Gap ...
Yesterday September 17, 2024, the Seller Central reporting page Fulfillment Insights Dashboard changed to show the new calculation as ...
Whereas, prior calculations were done as ...
In addition, the Handle Time Gap calculation appears to have a 12 hour error.
For us to be handing off our packages an average 0.1 days before the promised handle time, we would have to be handing off these packages and getting them scanned at 9:30pm PDT scanned by USPS ( 0.1 days = 2.5 hours). Your last ship by date ends on that date at 11:59:59pm PDT.
We ship our orders every day between 10:30am to 11:30am CDT (8:30am to 9:30am PDT). Prior to yesterday, it showed we were handing of our packages between 0.7 days to 0.8 days. Doing the math, it is easy to see this new calculation is off by 12 hours (or 0.5 days).
We have a 2 day handle time. The Handle Time (promise) calculation is also off with this new calculation. With a 2 day handle time, orders for Thursday and Friday will have a handle time promise of 4 days (plus usually 0.5 day for the day ordered) and Saturday orders will have a handle time promise of 3 days (plus usually 0.5 day for the day ordered). Prior Handle Time Promise has been 3.0 days to 3.8 days which would be accurate when taking into account the number of orders we get Thursday, Friday and Saturday compared to Sunday, Monday, Tuesday and Wednesday.
Again ... with the upcoming move by Amazon to push people towards AHT, we thought it might help some understand how these new calculations will be effecting your account.
Good Luck in the upcoming days.
Amazon Quietly Changes Handle Time Gap Calculation
Yesterday September 17, 2024, Amazon quietly changed the reporting period on for the Handle Time Gap calculation. It is important that you are aware of this change as it effects the upcoming September 25, 2024 forced move to AHT (Automated Handle Time) for those who do not have a Handle Time Gap below 2.0 days.
Prior to September 17, 2024 (and currently still showing), the Seller Help page Manage your handling time stated the following as the method of Handle Time Gap ...
Yesterday September 17, 2024, the Seller Central reporting page Fulfillment Insights Dashboard changed to show the new calculation as ...
Whereas, prior calculations were done as ...
In addition, the Handle Time Gap calculation appears to have a 12 hour error.
For us to be handing off our packages an average 0.1 days before the promised handle time, we would have to be handing off these packages and getting them scanned at 9:30pm PDT scanned by USPS ( 0.1 days = 2.5 hours). Your last ship by date ends on that date at 11:59:59pm PDT.
We ship our orders every day between 10:30am to 11:30am CDT (8:30am to 9:30am PDT). Prior to yesterday, it showed we were handing of our packages between 0.7 days to 0.8 days. Doing the math, it is easy to see this new calculation is off by 12 hours (or 0.5 days).
We have a 2 day handle time. The Handle Time (promise) calculation is also off with this new calculation. With a 2 day handle time, orders for Thursday and Friday will have a handle time promise of 4 days (plus usually 0.5 day for the day ordered) and Saturday orders will have a handle time promise of 3 days (plus usually 0.5 day for the day ordered). Prior Handle Time Promise has been 3.0 days to 3.8 days which would be accurate when taking into account the number of orders we get Thursday, Friday and Saturday compared to Sunday, Monday, Tuesday and Wednesday.
Again ... with the upcoming move by Amazon to push people towards AHT, we thought it might help some understand how these new calculations will be effecting your account.
Good Luck in the upcoming days.
0 replies
0 replies
Seller_1rABOZWHm00vi
I'm wondering if they'll still use the 30 day range calculation when auto-enrolling AHT on the 25th. Hopefully they'll update the documentation soon to show the 14 day window.
Seller_dZMpCpY87mFdg
What's even worse is the Promise Extension calculations, which make no sense at all.
We've made painful adjustments to our shipping: Raising our Shipping Template by 1 day, and purchasing overkill shipping methods, to get our OTDR up to over 99% (we were ~80%).
And all that's happened is that our Promise Extension has gotten worse, going from 3.5 days at the start to 4.4 days. That's a net difference of 1.9 days when counting the shipping template change, and it's tanking our Buy Boxes and causing our sales to drop by ~80%.
1. We thought that above 95% OTDR that there wouldn't be any Promise Extension, so why did it get worse instead of going away?
2. The numbers don't even add up. A 3.6 day Actual Delivery Time + 4.4 Day Extension = 8.0 days, not the 13.1 day Promised Delivery Time that it's stating.
3. How in the world do we have a 2.0 Day Handling Time Promise when our real handling time is 1 Day on 98% of our sales? And how do we have a 0.1 Day Actual Handling Time when we always ship items the next day?
Main Point: Our metrics literally can't get any better at this point, and we've invested thousands of dollars of added weekly expenses to make this happen. Only to have our calculations get worse and our sales (which have been consistent for over a decade) to absolutely plummet in response.
Seller_EkbLZUYSpmJEy
Promised Delivery Time = Handle Time Promised + Transit Time Promised + Promised Extensions Promised
For you, that is ... 2.0 + 6.8 + 4.4 = 13.2
Your Promised Delivery Time shows 13.1 which is only 0.1 different than 13.2 and can be accounted for by the system using a rounding of actual number extended out to the hundredth rather than the tenth shown on the page.
Handle time starts the moment the order PDT is placed until the 11:59:59 PDT of the last ship by date.
Example 1
- Monday order at 12:00pm (noon) PDT has a 1 day Handle Time with a ship by date of Tuesday.
- Monday Handle Time is 0.5 days (from 12:00pm PDT to 11:59:59pm PDT)
- Tuesday Handle Time is 1.0 days (from 12:00am PDT to 11:59:59pm PDT)
- Total Handle Time for this order would be 1.5 days
Example 2
You have your store set in Amazon to be closed Saturday and Sunday.
Friday order at 12:00pm (noon) PDT has a 1 day Handle Time with a ship by date of Monday.
- Friday Handle Time is 0.5 days (from 12:00pm PDT to 11:59:59pm PDT)
- Saturday Handle Time is 1.0 days (from 12:00am PDT to 11:59:59pm PDT)
- Sunday Handle Time is 1.0 days (from 12:00am PDT to 11:59:59pm PDT)
- Monday Handle Time is 1.0 days (from 12:00am PDT to 11:59:59pm PDT)
- Total Handle Time for this order would be 3.5 days
Your Handle Time Actual shows 0.1 days. This tells us that you are printing your label as soon as the order comes in and probably have the ship date being shipped as the next day. This may not be in your best interest if you have your store set as closed Saturday and Sunday and you ship Friday, Saturday and Sunday orders on Monday.
As far as Promised Extensions, we do not have any experience with them or how one even gets them as we have never had one.
Not sure if you are using your own shipping templates or SSA (Shipping Settings Automation). We would think that some of your issues may be do to how they are set up.
Hopefully the above explanations will help.
Good Luck
Seller_TD8kClMwLYBMd
does scanning at the USPS self service stop the clock on handling time? I probably shouldn't do this anymore then uh? Scanning packages in to quick could cause the gap to go over 2.0 then you are forever screwed if I'm understanding this correctly? Why is Amazon doing this again? This is crazy.
Seller_lCX40xAkSs1xm
This is kind of silly because we ship at different speeds depending on the item, how will this work?
Seller_EkbLZUYSpmJEy
Purchasing the label through Amazon Buy Shipping or inputting the tracking number from off Amazon shipping purchases stops the handle time clock.
The first scan acceptance by the shipper is what is needed for INR protection.
Seller_EkbLZUYSpmJEy
Yes ... we would.
To maintain below the 2.0 handle time gap, do not print the label on Amazon Buy Shipping or input the tracking id ( if label is bought off Amazon site) until after 12:00pm Pacific Time the day before the last ship by date on the order. Doing this should keep you at or below 1.5 days handle time gap.
Example
- Last ship by date is 9/23/2024
- Don't print the Amazon shipping label before 12:00pm (noon) Pacific Time on 9/22/2024
Seller_EkbLZUYSpmJEy
You would control by having different shipping templates and setting individual item handle times for the different types of items.
Seller_EkbLZUYSpmJEy
And as of Saturday September 21, 2024, Amazon has moved the goal posts back to 30 days ...
Our Handle Time gap is now 0.2 days.
0.2 days is the same as about 5 hours. So Amazon is saying we ship (print our labels) at 7:00pm PDT or 9pm CDT. This is still off by 12 hours as we print around 7am PDT or 9:00am CDT.
Seller_1rABOZWHm00vi
I'm wondering if they'll still use the 30 day range calculation when auto-enrolling AHT on the 25th. Hopefully they'll update the documentation soon to show the 14 day window.
Seller_1rABOZWHm00vi
I'm wondering if they'll still use the 30 day range calculation when auto-enrolling AHT on the 25th. Hopefully they'll update the documentation soon to show the 14 day window.
Seller_dZMpCpY87mFdg
What's even worse is the Promise Extension calculations, which make no sense at all.
We've made painful adjustments to our shipping: Raising our Shipping Template by 1 day, and purchasing overkill shipping methods, to get our OTDR up to over 99% (we were ~80%).
And all that's happened is that our Promise Extension has gotten worse, going from 3.5 days at the start to 4.4 days. That's a net difference of 1.9 days when counting the shipping template change, and it's tanking our Buy Boxes and causing our sales to drop by ~80%.
1. We thought that above 95% OTDR that there wouldn't be any Promise Extension, so why did it get worse instead of going away?
2. The numbers don't even add up. A 3.6 day Actual Delivery Time + 4.4 Day Extension = 8.0 days, not the 13.1 day Promised Delivery Time that it's stating.
3. How in the world do we have a 2.0 Day Handling Time Promise when our real handling time is 1 Day on 98% of our sales? And how do we have a 0.1 Day Actual Handling Time when we always ship items the next day?
Main Point: Our metrics literally can't get any better at this point, and we've invested thousands of dollars of added weekly expenses to make this happen. Only to have our calculations get worse and our sales (which have been consistent for over a decade) to absolutely plummet in response.
Seller_dZMpCpY87mFdg
What's even worse is the Promise Extension calculations, which make no sense at all.
We've made painful adjustments to our shipping: Raising our Shipping Template by 1 day, and purchasing overkill shipping methods, to get our OTDR up to over 99% (we were ~80%).
And all that's happened is that our Promise Extension has gotten worse, going from 3.5 days at the start to 4.4 days. That's a net difference of 1.9 days when counting the shipping template change, and it's tanking our Buy Boxes and causing our sales to drop by ~80%.
1. We thought that above 95% OTDR that there wouldn't be any Promise Extension, so why did it get worse instead of going away?
2. The numbers don't even add up. A 3.6 day Actual Delivery Time + 4.4 Day Extension = 8.0 days, not the 13.1 day Promised Delivery Time that it's stating.
3. How in the world do we have a 2.0 Day Handling Time Promise when our real handling time is 1 Day on 98% of our sales? And how do we have a 0.1 Day Actual Handling Time when we always ship items the next day?
Main Point: Our metrics literally can't get any better at this point, and we've invested thousands of dollars of added weekly expenses to make this happen. Only to have our calculations get worse and our sales (which have been consistent for over a decade) to absolutely plummet in response.
Seller_EkbLZUYSpmJEy
Promised Delivery Time = Handle Time Promised + Transit Time Promised + Promised Extensions Promised
For you, that is ... 2.0 + 6.8 + 4.4 = 13.2
Your Promised Delivery Time shows 13.1 which is only 0.1 different than 13.2 and can be accounted for by the system using a rounding of actual number extended out to the hundredth rather than the tenth shown on the page.
Handle time starts the moment the order PDT is placed until the 11:59:59 PDT of the last ship by date.
Example 1
- Monday order at 12:00pm (noon) PDT has a 1 day Handle Time with a ship by date of Tuesday.
- Monday Handle Time is 0.5 days (from 12:00pm PDT to 11:59:59pm PDT)
- Tuesday Handle Time is 1.0 days (from 12:00am PDT to 11:59:59pm PDT)
- Total Handle Time for this order would be 1.5 days
Example 2
You have your store set in Amazon to be closed Saturday and Sunday.
Friday order at 12:00pm (noon) PDT has a 1 day Handle Time with a ship by date of Monday.
- Friday Handle Time is 0.5 days (from 12:00pm PDT to 11:59:59pm PDT)
- Saturday Handle Time is 1.0 days (from 12:00am PDT to 11:59:59pm PDT)
- Sunday Handle Time is 1.0 days (from 12:00am PDT to 11:59:59pm PDT)
- Monday Handle Time is 1.0 days (from 12:00am PDT to 11:59:59pm PDT)
- Total Handle Time for this order would be 3.5 days
Your Handle Time Actual shows 0.1 days. This tells us that you are printing your label as soon as the order comes in and probably have the ship date being shipped as the next day. This may not be in your best interest if you have your store set as closed Saturday and Sunday and you ship Friday, Saturday and Sunday orders on Monday.
As far as Promised Extensions, we do not have any experience with them or how one even gets them as we have never had one.
Not sure if you are using your own shipping templates or SSA (Shipping Settings Automation). We would think that some of your issues may be do to how they are set up.
Hopefully the above explanations will help.
Good Luck
Seller_EkbLZUYSpmJEy
Promised Delivery Time = Handle Time Promised + Transit Time Promised + Promised Extensions Promised
For you, that is ... 2.0 + 6.8 + 4.4 = 13.2
Your Promised Delivery Time shows 13.1 which is only 0.1 different than 13.2 and can be accounted for by the system using a rounding of actual number extended out to the hundredth rather than the tenth shown on the page.
Handle time starts the moment the order PDT is placed until the 11:59:59 PDT of the last ship by date.
Example 1
- Monday order at 12:00pm (noon) PDT has a 1 day Handle Time with a ship by date of Tuesday.
- Monday Handle Time is 0.5 days (from 12:00pm PDT to 11:59:59pm PDT)
- Tuesday Handle Time is 1.0 days (from 12:00am PDT to 11:59:59pm PDT)
- Total Handle Time for this order would be 1.5 days
Example 2
You have your store set in Amazon to be closed Saturday and Sunday.
Friday order at 12:00pm (noon) PDT has a 1 day Handle Time with a ship by date of Monday.
- Friday Handle Time is 0.5 days (from 12:00pm PDT to 11:59:59pm PDT)
- Saturday Handle Time is 1.0 days (from 12:00am PDT to 11:59:59pm PDT)
- Sunday Handle Time is 1.0 days (from 12:00am PDT to 11:59:59pm PDT)
- Monday Handle Time is 1.0 days (from 12:00am PDT to 11:59:59pm PDT)
- Total Handle Time for this order would be 3.5 days
Your Handle Time Actual shows 0.1 days. This tells us that you are printing your label as soon as the order comes in and probably have the ship date being shipped as the next day. This may not be in your best interest if you have your store set as closed Saturday and Sunday and you ship Friday, Saturday and Sunday orders on Monday.
As far as Promised Extensions, we do not have any experience with them or how one even gets them as we have never had one.
Not sure if you are using your own shipping templates or SSA (Shipping Settings Automation). We would think that some of your issues may be do to how they are set up.
Hopefully the above explanations will help.
Good Luck
Seller_TD8kClMwLYBMd
does scanning at the USPS self service stop the clock on handling time? I probably shouldn't do this anymore then uh? Scanning packages in to quick could cause the gap to go over 2.0 then you are forever screwed if I'm understanding this correctly? Why is Amazon doing this again? This is crazy.
Seller_TD8kClMwLYBMd
does scanning at the USPS self service stop the clock on handling time? I probably shouldn't do this anymore then uh? Scanning packages in to quick could cause the gap to go over 2.0 then you are forever screwed if I'm understanding this correctly? Why is Amazon doing this again? This is crazy.
Seller_lCX40xAkSs1xm
This is kind of silly because we ship at different speeds depending on the item, how will this work?
Seller_lCX40xAkSs1xm
This is kind of silly because we ship at different speeds depending on the item, how will this work?
Seller_EkbLZUYSpmJEy
Purchasing the label through Amazon Buy Shipping or inputting the tracking number from off Amazon shipping purchases stops the handle time clock.
The first scan acceptance by the shipper is what is needed for INR protection.
Seller_EkbLZUYSpmJEy
Purchasing the label through Amazon Buy Shipping or inputting the tracking number from off Amazon shipping purchases stops the handle time clock.
The first scan acceptance by the shipper is what is needed for INR protection.
Seller_EkbLZUYSpmJEy
Yes ... we would.
To maintain below the 2.0 handle time gap, do not print the label on Amazon Buy Shipping or input the tracking id ( if label is bought off Amazon site) until after 12:00pm Pacific Time the day before the last ship by date on the order. Doing this should keep you at or below 1.5 days handle time gap.
Example
- Last ship by date is 9/23/2024
- Don't print the Amazon shipping label before 12:00pm (noon) Pacific Time on 9/22/2024
Seller_EkbLZUYSpmJEy
Yes ... we would.
To maintain below the 2.0 handle time gap, do not print the label on Amazon Buy Shipping or input the tracking id ( if label is bought off Amazon site) until after 12:00pm Pacific Time the day before the last ship by date on the order. Doing this should keep you at or below 1.5 days handle time gap.
Example
- Last ship by date is 9/23/2024
- Don't print the Amazon shipping label before 12:00pm (noon) Pacific Time on 9/22/2024
Seller_EkbLZUYSpmJEy
You would control by having different shipping templates and setting individual item handle times for the different types of items.
Seller_EkbLZUYSpmJEy
You would control by having different shipping templates and setting individual item handle times for the different types of items.
Seller_EkbLZUYSpmJEy
And as of Saturday September 21, 2024, Amazon has moved the goal posts back to 30 days ...
Our Handle Time gap is now 0.2 days.
0.2 days is the same as about 5 hours. So Amazon is saying we ship (print our labels) at 7:00pm PDT or 9pm CDT. This is still off by 12 hours as we print around 7am PDT or 9:00am CDT.
Seller_EkbLZUYSpmJEy
And as of Saturday September 21, 2024, Amazon has moved the goal posts back to 30 days ...
Our Handle Time gap is now 0.2 days.
0.2 days is the same as about 5 hours. So Amazon is saying we ship (print our labels) at 7:00pm PDT or 9pm CDT. This is still off by 12 hours as we print around 7am PDT or 9:00am CDT.
