Identity Verification Delay
On March 25th, I received an email from Amazon requesting identity verification. I was asked to submit a photo of my ID and a biometric photo, and was given a 3-day deadline. I submitted all the required documents on the same day. After submission, a message appeared stating that the documents would be reviewed and that I would be contacted by email within 2 business days if any further information was needed.
However, today is April 6th, and my documents still haven’t been reviewed. Furthermore, my account was suspended on March 28th. My products are currently on their way to the US marketplace, and this delay is causing significant disruption to my business.
During this time, I have spoken with 4-5 different Amazon Account Health specialists by phone, but unfortunately, the review process has still not been initiated.
I kindly request that this issue be addressed as soon as possible, that my documents be reviewed without further delay, and that my account be reactivated.
@Atlas_Amazon
@Connor_Amazon
@CR_Amazon
@Nano_Amazon
@Levi_Dylan_Amazon
0 replies
Seller_uZKxCWYwXGuGK
We have got the same issue, got a notification on 1st April and suspended on 4th April. Did you get any resolution ?
Atlas_Amazon
Hello @Seller_g8pGmGcslK9xF
Thank you for the information provided regarding the recent delays you have seen in the verification. I know this can be increasingly concerning given the impact it has had on your account, so I do want to get you support. I have gone ahead and compiled the available information regarding your situation, and requested an update on the status. At this time, I will not have any information to provide guidance on, but I will continue to monitor.
If you observe any changes or receive any new messaging on this situation, please refer back to this thread for support.
Best,
Atlas
Seller_hShjKUtY5aSn8
Hello ATLAS,
My account is having the same issue.
My verification was done on 3rd April, completed and said 2 business days.
still no result. what do I do?
