return policy
The return policy really needs to be adjusted. First, if the policy is a customer can return an item for any reason, why ask for a reason? Secondly, does amazon monitor these returns at all? I had several customers lately that started a return saying the wrong item was sent. Then then proceeded to say what item was sent. I looked up the order and found what they said they got was exactly what they ordered. Ok, we get charged for shipping both ways for no fault of ours. Amazon doesnt care beccause it doesnt effect their bottom line just ours. When you have a customer say the wrong item was sent and requests a replacement, but what was ordered was what was sent. Now, I am eating the cost of shipping the item that was ordered four times. I contact some of these buyers trying to be friendly, and giving them a heads up that they had ordered the wrong item. Thinking maybe it would save them the frustration of not getting what they really wanted in the future, or ordering replacements then getting the same item again. I get a bad review saying I am rude for contacting them. This all could have been avoided if there was any oversight by amazon on these returns. By what the customer saying the got this item, if amazon had checked the order and notified the customer they could still get a return, but the had received what was ordered. It might just be a positive customer experience. Maybe I am wrong, but the way returns are handled on this platform is bad for the customer experience, and for the seller.
return policy
The return policy really needs to be adjusted. First, if the policy is a customer can return an item for any reason, why ask for a reason? Secondly, does amazon monitor these returns at all? I had several customers lately that started a return saying the wrong item was sent. Then then proceeded to say what item was sent. I looked up the order and found what they said they got was exactly what they ordered. Ok, we get charged for shipping both ways for no fault of ours. Amazon doesnt care beccause it doesnt effect their bottom line just ours. When you have a customer say the wrong item was sent and requests a replacement, but what was ordered was what was sent. Now, I am eating the cost of shipping the item that was ordered four times. I contact some of these buyers trying to be friendly, and giving them a heads up that they had ordered the wrong item. Thinking maybe it would save them the frustration of not getting what they really wanted in the future, or ordering replacements then getting the same item again. I get a bad review saying I am rude for contacting them. This all could have been avoided if there was any oversight by amazon on these returns. By what the customer saying the got this item, if amazon had checked the order and notified the customer they could still get a return, but the had received what was ordered. It might just be a positive customer experience. Maybe I am wrong, but the way returns are handled on this platform is bad for the customer experience, and for the seller.
0 replies
SEAmod
Hi @Seller_ZinOlkKbZv9Mk
I am sorry to hear about your return experience. I appreciate the efforts you reported making in order to assist the buyers and provide good customer service. If you are fulfilling your own orders and not using fulfilled by Amazon, be sure to consider the Buy Shipping Benefits and Features to help protect yourself. Please post back if you have questions about those benefits and features.
Susan
return policy
The return policy really needs to be adjusted. First, if the policy is a customer can return an item for any reason, why ask for a reason? Secondly, does amazon monitor these returns at all? I had several customers lately that started a return saying the wrong item was sent. Then then proceeded to say what item was sent. I looked up the order and found what they said they got was exactly what they ordered. Ok, we get charged for shipping both ways for no fault of ours. Amazon doesnt care beccause it doesnt effect their bottom line just ours. When you have a customer say the wrong item was sent and requests a replacement, but what was ordered was what was sent. Now, I am eating the cost of shipping the item that was ordered four times. I contact some of these buyers trying to be friendly, and giving them a heads up that they had ordered the wrong item. Thinking maybe it would save them the frustration of not getting what they really wanted in the future, or ordering replacements then getting the same item again. I get a bad review saying I am rude for contacting them. This all could have been avoided if there was any oversight by amazon on these returns. By what the customer saying the got this item, if amazon had checked the order and notified the customer they could still get a return, but the had received what was ordered. It might just be a positive customer experience. Maybe I am wrong, but the way returns are handled on this platform is bad for the customer experience, and for the seller.
return policy
The return policy really needs to be adjusted. First, if the policy is a customer can return an item for any reason, why ask for a reason? Secondly, does amazon monitor these returns at all? I had several customers lately that started a return saying the wrong item was sent. Then then proceeded to say what item was sent. I looked up the order and found what they said they got was exactly what they ordered. Ok, we get charged for shipping both ways for no fault of ours. Amazon doesnt care beccause it doesnt effect their bottom line just ours. When you have a customer say the wrong item was sent and requests a replacement, but what was ordered was what was sent. Now, I am eating the cost of shipping the item that was ordered four times. I contact some of these buyers trying to be friendly, and giving them a heads up that they had ordered the wrong item. Thinking maybe it would save them the frustration of not getting what they really wanted in the future, or ordering replacements then getting the same item again. I get a bad review saying I am rude for contacting them. This all could have been avoided if there was any oversight by amazon on these returns. By what the customer saying the got this item, if amazon had checked the order and notified the customer they could still get a return, but the had received what was ordered. It might just be a positive customer experience. Maybe I am wrong, but the way returns are handled on this platform is bad for the customer experience, and for the seller.
return policy
The return policy really needs to be adjusted. First, if the policy is a customer can return an item for any reason, why ask for a reason? Secondly, does amazon monitor these returns at all? I had several customers lately that started a return saying the wrong item was sent. Then then proceeded to say what item was sent. I looked up the order and found what they said they got was exactly what they ordered. Ok, we get charged for shipping both ways for no fault of ours. Amazon doesnt care beccause it doesnt effect their bottom line just ours. When you have a customer say the wrong item was sent and requests a replacement, but what was ordered was what was sent. Now, I am eating the cost of shipping the item that was ordered four times. I contact some of these buyers trying to be friendly, and giving them a heads up that they had ordered the wrong item. Thinking maybe it would save them the frustration of not getting what they really wanted in the future, or ordering replacements then getting the same item again. I get a bad review saying I am rude for contacting them. This all could have been avoided if there was any oversight by amazon on these returns. By what the customer saying the got this item, if amazon had checked the order and notified the customer they could still get a return, but the had received what was ordered. It might just be a positive customer experience. Maybe I am wrong, but the way returns are handled on this platform is bad for the customer experience, and for the seller.
0 replies
0 replies
SEAmod
Hi @Seller_ZinOlkKbZv9Mk
I am sorry to hear about your return experience. I appreciate the efforts you reported making in order to assist the buyers and provide good customer service. If you are fulfilling your own orders and not using fulfilled by Amazon, be sure to consider the Buy Shipping Benefits and Features to help protect yourself. Please post back if you have questions about those benefits and features.
Susan
SEAmod
Hi @Seller_ZinOlkKbZv9Mk
I am sorry to hear about your return experience. I appreciate the efforts you reported making in order to assist the buyers and provide good customer service. If you are fulfilling your own orders and not using fulfilled by Amazon, be sure to consider the Buy Shipping Benefits and Features to help protect yourself. Please post back if you have questions about those benefits and features.
Susan
SEAmod
Hi @Seller_ZinOlkKbZv9Mk
I am sorry to hear about your return experience. I appreciate the efforts you reported making in order to assist the buyers and provide good customer service. If you are fulfilling your own orders and not using fulfilled by Amazon, be sure to consider the Buy Shipping Benefits and Features to help protect yourself. Please post back if you have questions about those benefits and features.
Susan
