@Danny_Amazon

@Levi_Dylan_Amazon

@Atlas_Amazon

Dear Amazon Seller Support,

I am writing to express my concern regarding the recent Canada Post strike, which lasted for approximately one month and has caused significant delivery delays. I am sure Amazon is aware of the widespread disruption this strike has caused to mail and parcel delivery across Canada.

While these delays are completely outside of sellers' control, some customers are understandably frustrated and have resorted to filing A-to-z Guarantee claims and leaving negative feedback. I believe this situation is extremely unfair to sellers who have fulfilled their orders promptly and are now being penalized for circumstances beyond their influence.

I therefore respectfully request that Amazon implement a moratorium on A-to-z Guarantee claims and negative feedback specifically related to delivery delays directly attributable to the Canada Post strike. This moratorium should apply to orders shipped during the period affected by the strike.

This would provide much-needed protection for sellers who are already facing challenges due to the shipping disruptions. It would also demonstrate Amazon's understanding of the exceptional circumstances and its commitment to supporting its selling partners.

To facilitate this process, I suggest Amazon could:

• Implement a system to identify affected orders: This could be based on shipping dates and destination addresses within Canada.
• Communicate clearly with customers: Inform them about the ongoing delays due to the strike and encourage them to contact sellers directly with any concerns before filing a claim or leaving negative feedback.
• Provide clear guidelines for sellers: Outline the process for appealing A-to-z claims and negative feedback related to the strike.

I believe that implementing a moratorium is a fair and reasonable solution that would protect sellers from undue penalties during this challenging time. I urge Amazon to consider this request seriously.

Thank you for your time and consideration.

Sincerely,

Olga