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Amazon Issued Refund for Rs. 26000 Without Return for Self-Ship Order – Senior support person told me wait for 50 days to get reimbursment. now support is telling me to accept this as loss. Seller Left Uncompensated (₹26,000 Loss)
customer claimed compatibility issues of my product.
amazon support issued refund to the customer, without my consent or permission. that too in self ship order and i was told, i will get the products back. and that order was worth Rs.26000.
amazon literally issued refund to the consumer without our consent/feedback. when we asked for the status of our products back? they lied and told us to wait for 30 days.
after 30 days, amazon SENIOR SUPPORT EXECUTIVE told to us wait for 50 days and we'll be reimbursed.
then after another 50 days, they told us to wait for 15 days until they can get the details of our case.
after 15-25 days, they told us, we won't be getting our money back. and whatever other statements was made to us by amazon was wrong.
i contacted seller support,
they told me to wait for resolutions. waited for 3 months, they kept ignoring us.
WHO TO TRUST NOW? EVEN AMAZON SELLER SUPPORT AND THIS FORUM IS PROVING TO BE USELESS AFTERALL
1 reply
Seller_4qYebQ6IZhZeO
did you try to contact the customer. what is he saying
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