as per title : Can't do a SAFE-T on a Refund First scan for 'Invoice by Amazon business' order?

i get error message stating the seller must be debited first so the SAFE-T isn't eligible but amazon already did a refund at first scan on this return 3 days ago so what gives?

Hi,

@Seller_Huz6FT08OxHAR could you have a look, please?

Order ID: 202-9518492-7673135

Refunded on the first scan and return label cost automatically deducted from a final refund.

A-to-Z for £4.03 granted and counted against ODR, appeal denied.

Thank you.

hi

i have a FBM order for software, customer claims item not suitable for them as its incompatible for them, and the item was to be returned sealed. Amazon issued prepaid label, billed to ME.

The return was delivered over the weekend and processed today, video filmed, found the software had been unsealed, contacted the software vendor who tell us the product was also used on the same date as the buyer received the delivery from us (12th oct)

So how do I solve this now, this order has no value, can we issue a refund with 100% deduction? Or how can I tell if Amazon will do a refund at first scan on this and then we can file a SAFE-T? I just don't know whether this will be auto refunded as it was a amazon label on this one. it was delivered 19th Oct back to us and other than the label cost I don't see a refund yet.

Will seller support know?

[I've got video evidence of unpackaging the return, the buyers contradictory messages and also got the software vendor phone recording claiming the software was already both redeemed & activated]