Hello Amazon Seller Community,

I am reaching out to seek advice and share our ongoing challenges with Amazon's GTIN exemption process. Our business, is facing significant disruptions and inability to add new product listings due to unresolved issues related to our product listings. Despite being the brand owners, manufacturers, and sole sellers of our products, we are experiencing difficulties that have brought our operations to a standstill. Below is a summary of our situation, and we hope to gain insights from those who might have faced similar issues.

Background:

- Brand: Sprinkle Pop

- Case ID: 15654441491

- Issue Duration: Ongoing for the past two weeks

Core Issues:

1. GTIN Exemption Removal: Our GTIN exemption for our brand was inexplicably removed, which has caused widespread disruptions and inability to list any new products. We need this exemption reinstated urgently.

2. Incorrect UPC Codes: Several of our listings have been incorrectly associated with UPC codes. Despite providing comprehensive documentation, including our GS1 certificate, trademark registration certificate, and images showing the absence of UPC codes, these incorrect codes have not been cleaved.

3. Inability to Reapply for GTIN Exemption: We are unable to request a GTIN exemption afresh using the provided instructions. This issue persists even after we have submitted all required documentation and explanation multiple times.

Key Points:

- Historical Context: We have listed hundreds of ASINs under the GTIN exemption without any issues for years. This sudden change has left us unable to list our products, severely affecting our business.

- Documentation Provided: We attached our GS1 certificate, trademark registration certificate, real-time images of our products, and detailed lists of ASINs affected by these issues in the support case.

- Support Responses: Despite multiple attempts to resolve the issues through Amazon Seller Support, we keep receiving template responses that do not address the core problem.

- GTIN Codes: We no longer use GTIN codes for our products as we rely on GTIN exemptions to list our unique products on Amazon. Our products are mostly seasonal and in demand production based, and assigning GTIN codes has not been part of our standard operating procedure for years, which is why the exemption is crucial for our operations.

Questions for the Community:

1. Revoking GS1 Certificate: Would revoking our previous GS1 certificate help in obtaining our seemingly now defunct GTIN exemption?

2. Eligibility for GTIN Exemption: Despite being brand owners, why are we unable to apply for a GTIN exemption even after providing comprehensive documentation?

3. Root Cause: What could be the root cause of our inability to list products without a GTIN now, when we were previously able to do so under the GTIN exemption?

4. Existing Listings: How can listings in categories that were created under a GTIN exemption suddenly be claimed as ineligible for the same exemption for new listings?

We are seeking advice, similar experiences, or any effective strategies that can help us resolve this situation. Your insights and suggestions would be greatly appreciated.

Thank you for your support.

Best regards

We are reaching out to seek guidance and support regarding our brand and our upcoming listing of copper water bottles on Amazon.

Recently, our brand has received approval to list products on Amazon, marking a significant milestone for us. However, as we prepare to introduce our copper water bottles to the marketplace, we have encountered the need for a GTIN exemption.

We kindly request your assistance in obtaining the necessary GTIN exemption to proceed with listing our products.

If any community members have experience or insights to share regarding the GTIN exemption process or suggestions on how to proceed, we would greatly appreciate your input.

Hello,

Our brand is seeking approval for GTIN exemption in a particular category.

The link to apply for GTIN exemption no longer works. We've tried using multiple browsers, clearing cache, etc., but it's a dead link every time. (https://sellercentral.amazon.com/gtinx/browser)

We've tried reaching out to Seller Support for assistance, but our request for exemption was denied, and they couldn't give us any information why. (See Case ID 16664400981)

Just curious if there's another path we can take to get approved for GTIN exemption?

We've been exempt from other categories before without any issues. Not sure why we're hitting a roadblock now.

Any help would be greatly appreciated. Cheers!