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Account Health Ruined By 1 Star Review by someone we did not even transact with HELP!??
We had a lady cancel her order (per her request) before we shipped her order. So she leaves this 1 star review of our Amazon store SwissLuxury "please cancel order. thought they were larger" By Terry M. on January 7, 2025. If anything this would be a product review not our store review but of course she never even received a product or anything else from us. Per Amazon policy thought this review should be removed?? Of course we opened a case and that was a complete waste of time.............since we don't solicit reviews the only ones we get are from unhappy folks (Our other recent 1 star was by a customer that had their shipment lost by the PO of course we refunded it but he was still upset and left us negative) Anyway, now our performance ratio is bad enough that Amazon has kicked us off featured listings. After 15 years of selling on this platform this is how they want to treat us???
2 replies
Seller_roNdLQpqbVoOH
Well, there was this mod-created thread of a few months back - authored by @SEAmod- to help sellers in just such an predicament. But since Susan is no longer here, the thread seems to be dying a slow death.
https://sellercentral.amazon.com/seller-forums/discussions/t/636aedb2-f403-4954-920f-5771d3ee88ff?postId=636aedb2-f403-4954-920f-5771d3ee88ff
Wouldn't it be nice if another mod would take up that mantle and intervene on a seller's behalf in these cases?
Ah, we can dream. Instead we get the always-helpful "Tell Us What You Love about Amazon!" threads.
[P.S. What you're referring to in your instance, @Seller_L5JSmKPB44R8Y, is "feedback," not "review." Just to keep things straight.]
Ricardo_Amazon
Hello @Seller_L5JSmKPB44R8Y,
Ricardo from Amazon here.
Can you please share more details like Case ID/Order ID so I can look into this?
Looking forward to your reply.
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