1 Star Review - 100% Amazon faulted from not giving customer refund
Case ID: 16682649281
Customer left a 1-star review on a previously 5-star product because they did not get their refund after returning the item.
This was shipped and handled FBA. We had no idea this was even happening. This review is not relevant to the product, and it is not our fault.
We have tried creating a case and reporting the review but nothing has happened. Nobody has even looked at this.
This is extremely unfair and we are asking that this product review urgently be removed.
Thank you so much.
1 Star Review - 100% Amazon faulted from not giving customer refund
Case ID: 16682649281
Customer left a 1-star review on a previously 5-star product because they did not get their refund after returning the item.
This was shipped and handled FBA. We had no idea this was even happening. This review is not relevant to the product, and it is not our fault.
We have tried creating a case and reporting the review but nothing has happened. Nobody has even looked at this.
This is extremely unfair and we are asking that this product review urgently be removed.
Thank you so much.
4 replies
Quincy_Amazon
Hello @Seller_aQIqKHL3jwZJa
Thank you for posting your inquiry to the Forums and for providing that case ID number.
I have looked into the case and I am confirming that I have escalated the case for additional review by the partner team. I will monitor for update and relay the same.
For future reference, if you receive reviews that you believe violate our Community Guidelines, you can utilize the Report Abuse button next to the review to report it. Please note that you can also send email an to community-help@amazon.com, specifying the location of the content and the reason you believe it violates the guidelines. For privacy reasons, the results of the investigations can't be disclosed, but we'll take any disciplinary actions we find appropriate.
I have included some help pages below regarding customer product reviews below for your reference if needed:
Regards,
Quincy_Amazon
1 Star Review - 100% Amazon faulted from not giving customer refund
Case ID: 16682649281
Customer left a 1-star review on a previously 5-star product because they did not get their refund after returning the item.
This was shipped and handled FBA. We had no idea this was even happening. This review is not relevant to the product, and it is not our fault.
We have tried creating a case and reporting the review but nothing has happened. Nobody has even looked at this.
This is extremely unfair and we are asking that this product review urgently be removed.
Thank you so much.
1 Star Review - 100% Amazon faulted from not giving customer refund
Case ID: 16682649281
Customer left a 1-star review on a previously 5-star product because they did not get their refund after returning the item.
This was shipped and handled FBA. We had no idea this was even happening. This review is not relevant to the product, and it is not our fault.
We have tried creating a case and reporting the review but nothing has happened. Nobody has even looked at this.
This is extremely unfair and we are asking that this product review urgently be removed.
Thank you so much.
1 Star Review - 100% Amazon faulted from not giving customer refund
Case ID: 16682649281
Customer left a 1-star review on a previously 5-star product because they did not get their refund after returning the item.
This was shipped and handled FBA. We had no idea this was even happening. This review is not relevant to the product, and it is not our fault.
We have tried creating a case and reporting the review but nothing has happened. Nobody has even looked at this.
This is extremely unfair and we are asking that this product review urgently be removed.
Thank you so much.
4 replies
4 replies
Quincy_Amazon
Hello @Seller_aQIqKHL3jwZJa
Thank you for posting your inquiry to the Forums and for providing that case ID number.
I have looked into the case and I am confirming that I have escalated the case for additional review by the partner team. I will monitor for update and relay the same.
For future reference, if you receive reviews that you believe violate our Community Guidelines, you can utilize the Report Abuse button next to the review to report it. Please note that you can also send email an to community-help@amazon.com, specifying the location of the content and the reason you believe it violates the guidelines. For privacy reasons, the results of the investigations can't be disclosed, but we'll take any disciplinary actions we find appropriate.
I have included some help pages below regarding customer product reviews below for your reference if needed:
Regards,
Quincy_Amazon
Quincy_Amazon
Hello @Seller_aQIqKHL3jwZJa
Thank you for posting your inquiry to the Forums and for providing that case ID number.
I have looked into the case and I am confirming that I have escalated the case for additional review by the partner team. I will monitor for update and relay the same.
For future reference, if you receive reviews that you believe violate our Community Guidelines, you can utilize the Report Abuse button next to the review to report it. Please note that you can also send email an to community-help@amazon.com, specifying the location of the content and the reason you believe it violates the guidelines. For privacy reasons, the results of the investigations can't be disclosed, but we'll take any disciplinary actions we find appropriate.
I have included some help pages below regarding customer product reviews below for your reference if needed:
Regards,
Quincy_Amazon
Quincy_Amazon
Hello @Seller_aQIqKHL3jwZJa
Thank you for posting your inquiry to the Forums and for providing that case ID number.
I have looked into the case and I am confirming that I have escalated the case for additional review by the partner team. I will monitor for update and relay the same.
For future reference, if you receive reviews that you believe violate our Community Guidelines, you can utilize the Report Abuse button next to the review to report it. Please note that you can also send email an to community-help@amazon.com, specifying the location of the content and the reason you believe it violates the guidelines. For privacy reasons, the results of the investigations can't be disclosed, but we'll take any disciplinary actions we find appropriate.
I have included some help pages below regarding customer product reviews below for your reference if needed:
Regards,
Quincy_Amazon
