Handmade New Automated Handling Time Enrollment
We have set our handling time on the SKU level for our items. We set it to 5 days, but many times we are able to ship faster. However, we want to keep that 5 day buffer because sometimes when we are busier (Christmas season for example), we need that 5 day buffer. We got the dreaded email from Amazon:
"On September 25, 2024, your handling time gap will be measured, and if it remains above two days as per our policy for on-time delivery, you will be auto-enrolled into having automated handling time enabled and will no longer be able to disable automated handling time."'
I have been following other similar threads in the forums and a mod said to request an exception of my Handling Time and please create a ticket to have a Handling Time exception for my account.
CASE ID 15806818191
I was told the following:
In order to further assist you please provide the following information through the excel sheet:
1) List of SKUs you are request exemption for:
2) ASINs associated with the SKU :
3) Your Desired handling time value for the SKU:
4) Product Category for each SKU:
Can you please let me know how to go about pulling this report. I have tried downloading many different inventory reports, but I cannot get one that provides the 4 items requested above in a single report.
In the meantime, we are not shipping as fast as we normally would in order to not trigger this new auto enrollment.
Any assistance is greatly appreciated.
Handmade New Automated Handling Time Enrollment
We have set our handling time on the SKU level for our items. We set it to 5 days, but many times we are able to ship faster. However, we want to keep that 5 day buffer because sometimes when we are busier (Christmas season for example), we need that 5 day buffer. We got the dreaded email from Amazon:
"On September 25, 2024, your handling time gap will be measured, and if it remains above two days as per our policy for on-time delivery, you will be auto-enrolled into having automated handling time enabled and will no longer be able to disable automated handling time."'
I have been following other similar threads in the forums and a mod said to request an exception of my Handling Time and please create a ticket to have a Handling Time exception for my account.
CASE ID 15806818191
I was told the following:
In order to further assist you please provide the following information through the excel sheet:
1) List of SKUs you are request exemption for:
2) ASINs associated with the SKU :
3) Your Desired handling time value for the SKU:
4) Product Category for each SKU:
Can you please let me know how to go about pulling this report. I have tried downloading many different inventory reports, but I cannot get one that provides the 4 items requested above in a single report.
In the meantime, we are not shipping as fast as we normally would in order to not trigger this new auto enrollment.
Any assistance is greatly appreciated.
0 replies
Seller_4zBzdtgCyS9EI
you and countless others. There is NOT ONE seller anywhere, happy about this and several of us are shutting down once it hits. Amazon does not care!
All you can do is what those of us affected are doing. Hold ready to ship orders back until closer to the actual ship by date and provide terrible customer service so you wont get punished.
Seller_Hi7wbO2Kbo6bl
Gap -- that's the keyword.
No longer should you ship when able. You must ship when you have to and not before.
Yes. It really is that absurd.
Seller_2azHBWt7FzGTG
I think we are all being told something different. This is what seller support told me
In this case you can ask for an exception on this regarding the automatically handling time but you need to wait until the day that the feature get's active and if get active you can ask for the exception request.
We recommend that the seller enables Automated Handling Time (AHT), because it will use their Handling Time history to adjust to handling capabilities during the off-peak seasons. For example, if during your peak season your actual Handling Time for a SKU is 2 days, AHT will set 2 days, but if during non-peak season your Actual Handling Time is 1 day because you have fewer orders to process, AHT will set it to 1 day. And, if your Handling Time is 3 days because you have less staff outside of your peak season, AHT will auto-adjust it to 3 days.
AHT automatically overrides your set SKU time and sets to 1 day. There is no way to dictate 2 days or more at all.
Also... The page Manage Seller Fulfilled Products is stagnant and has not changed since it was available. This should be updating daily to reflect current numbers for handling time and shipping time "AHT will automatically adjust to your current actual handling time". It appears that this data will only update monthly. So how can AHT adjust if it is a month behind on calculating actual handling times during peak season?
Seller_Elupc6dkiMCa3
I do not know if this will be what you need, but you can find all 4 of those on the Reports > Inventory Reports > Category Listings Report
Seller_M8DB4ikDs2U5w
I have a part 2 question that is kind of confusing so hopefully this makes sense. Since we are going to start shipping our orders out on time (not early) would this work - here's a scenario:
Order placed August 12th
Ship by date August 16th
If we print the shipping label on the 14th (for example) with a ship date of the 16th, does Amazon count that as shipping on the 16th or will it trigger it to think it is shipping on the 14th because we printed the label that day (even though we are putting the ship/label date of the 16th)???
We at least want to be able to package up our orders so they are ready to go when needed. We have production days (we make our items) and we have shipping days so we're trying to stay on schedule for what works for us.
This is all such a mess that I'm just trying to figure out what will work for this.
Thanks in advance!
Seller_EkbLZUYSpmJEy
It appears to us that Amazon is using the date the label is printed on as the ship date in the handle time gap calculation. To protect your Handle Time as set, you would not want to print the label before 12:00pm (noon) on the 15th to protect your handle time gap from going over 2.0 days.
We had to change our work flow to fit these new Amazon parameters to be able to keep under the 2.0 day gap. We do custom items so it is what the customer needs that determines the handle time. Some are easy and some are not. We now treat all of them as not easy to make sure we have the time to handle the ones that are not.
KJ_Amazon
Hello @Seller_M8DB4ikDs2U5w
You have the flexibility to request an exception to set a manual Handling Time for your Custom-made, Perishable goods, media, and heavy & bulky SKUs.
To request an exception of your Handling Time, please contact seller support team and request for them to create a ticket for you to have a Automated Handling Time exception.
If you are not successful and are not satisfied with the case resolution, please share the Case ID here.
Seller_LTNvvFJ2jqJOv
Amazon wants the item to be made before you list. They won't come out and say it but they do.
Seller_2azHBWt7FzGTG
@KJ_AmazonWe might be making progress.
I got a seller support specialist who acknowledged the policy and asked me to provide the SKUS for all listings that I would like to have AHT exemption on.
I provided it. Then was answered almost immediately by another person who closed my case with an absurd off topic reason. I then answered back requesting the AHT exemption. I was answered by yet another person who closed my case with an absurd off topic reason.
Finally requested management as I was asked to provide info and I did but was ignored and case closed twice. Person who answered apologized for the previous responses and explained that AHT must be turned ON in order to request exemption. and asked for confirmation of AHT time that I needed.
I responded and confirmed days that I needed. Received a reply from yet another person stating they need the following info on a spreadsheet (pasted below)
In order to further assist you please provide the following information through the excel sheet:
1) List of SKUs you are requesting exemption for
2) Desired handling time value for the SKU
3) Product Category
Fill this for all the items you would like to be exempted.
NOTE: Exemption is only provided for Customizable, heavy bulky, or BMVD SKUs and you must have AHT on.
If you don't meet the criteria, exmption won't be processed.
I made sure that AHT was on and provided all of the info requested so we will see what happens now.
KJ_Amazon
Hello to all Handmade sellers asking about requesting exemptions from Automated Handling Time. I appreciate the updates and feedback from sellers on this topic, and I am continuing to share it with our partner team as we work to improve this process.
enabling Automated Handling Time (AHT) beginning September 25, 2024
New updates to our on-time delivery policy and shipping settings
Please note that automated handling time is not currently being enabled. Beginning September 25, 2024,we'll enable automated handling time for sellers that have a manually configured handling time that is two or more days slower than their actual handling time.
Handmade New Automated Handling Time Enrollment
We have set our handling time on the SKU level for our items. We set it to 5 days, but many times we are able to ship faster. However, we want to keep that 5 day buffer because sometimes when we are busier (Christmas season for example), we need that 5 day buffer. We got the dreaded email from Amazon:
"On September 25, 2024, your handling time gap will be measured, and if it remains above two days as per our policy for on-time delivery, you will be auto-enrolled into having automated handling time enabled and will no longer be able to disable automated handling time."'
I have been following other similar threads in the forums and a mod said to request an exception of my Handling Time and please create a ticket to have a Handling Time exception for my account.
CASE ID 15806818191
I was told the following:
In order to further assist you please provide the following information through the excel sheet:
1) List of SKUs you are request exemption for:
2) ASINs associated with the SKU :
3) Your Desired handling time value for the SKU:
4) Product Category for each SKU:
Can you please let me know how to go about pulling this report. I have tried downloading many different inventory reports, but I cannot get one that provides the 4 items requested above in a single report.
In the meantime, we are not shipping as fast as we normally would in order to not trigger this new auto enrollment.
Any assistance is greatly appreciated.
Handmade New Automated Handling Time Enrollment
We have set our handling time on the SKU level for our items. We set it to 5 days, but many times we are able to ship faster. However, we want to keep that 5 day buffer because sometimes when we are busier (Christmas season for example), we need that 5 day buffer. We got the dreaded email from Amazon:
"On September 25, 2024, your handling time gap will be measured, and if it remains above two days as per our policy for on-time delivery, you will be auto-enrolled into having automated handling time enabled and will no longer be able to disable automated handling time."'
I have been following other similar threads in the forums and a mod said to request an exception of my Handling Time and please create a ticket to have a Handling Time exception for my account.
CASE ID 15806818191
I was told the following:
In order to further assist you please provide the following information through the excel sheet:
1) List of SKUs you are request exemption for:
2) ASINs associated with the SKU :
3) Your Desired handling time value for the SKU:
4) Product Category for each SKU:
Can you please let me know how to go about pulling this report. I have tried downloading many different inventory reports, but I cannot get one that provides the 4 items requested above in a single report.
In the meantime, we are not shipping as fast as we normally would in order to not trigger this new auto enrollment.
Any assistance is greatly appreciated.
Handmade New Automated Handling Time Enrollment
We have set our handling time on the SKU level for our items. We set it to 5 days, but many times we are able to ship faster. However, we want to keep that 5 day buffer because sometimes when we are busier (Christmas season for example), we need that 5 day buffer. We got the dreaded email from Amazon:
"On September 25, 2024, your handling time gap will be measured, and if it remains above two days as per our policy for on-time delivery, you will be auto-enrolled into having automated handling time enabled and will no longer be able to disable automated handling time."'
I have been following other similar threads in the forums and a mod said to request an exception of my Handling Time and please create a ticket to have a Handling Time exception for my account.
CASE ID 15806818191
I was told the following:
In order to further assist you please provide the following information through the excel sheet:
1) List of SKUs you are request exemption for:
2) ASINs associated with the SKU :
3) Your Desired handling time value for the SKU:
4) Product Category for each SKU:
Can you please let me know how to go about pulling this report. I have tried downloading many different inventory reports, but I cannot get one that provides the 4 items requested above in a single report.
In the meantime, we are not shipping as fast as we normally would in order to not trigger this new auto enrollment.
Any assistance is greatly appreciated.
0 replies
0 replies
Seller_4zBzdtgCyS9EI
you and countless others. There is NOT ONE seller anywhere, happy about this and several of us are shutting down once it hits. Amazon does not care!
All you can do is what those of us affected are doing. Hold ready to ship orders back until closer to the actual ship by date and provide terrible customer service so you wont get punished.
Seller_Hi7wbO2Kbo6bl
Gap -- that's the keyword.
No longer should you ship when able. You must ship when you have to and not before.
Yes. It really is that absurd.
Seller_2azHBWt7FzGTG
I think we are all being told something different. This is what seller support told me
In this case you can ask for an exception on this regarding the automatically handling time but you need to wait until the day that the feature get's active and if get active you can ask for the exception request.
We recommend that the seller enables Automated Handling Time (AHT), because it will use their Handling Time history to adjust to handling capabilities during the off-peak seasons. For example, if during your peak season your actual Handling Time for a SKU is 2 days, AHT will set 2 days, but if during non-peak season your Actual Handling Time is 1 day because you have fewer orders to process, AHT will set it to 1 day. And, if your Handling Time is 3 days because you have less staff outside of your peak season, AHT will auto-adjust it to 3 days.
AHT automatically overrides your set SKU time and sets to 1 day. There is no way to dictate 2 days or more at all.
Also... The page Manage Seller Fulfilled Products is stagnant and has not changed since it was available. This should be updating daily to reflect current numbers for handling time and shipping time "AHT will automatically adjust to your current actual handling time". It appears that this data will only update monthly. So how can AHT adjust if it is a month behind on calculating actual handling times during peak season?
Seller_Elupc6dkiMCa3
I do not know if this will be what you need, but you can find all 4 of those on the Reports > Inventory Reports > Category Listings Report
Seller_M8DB4ikDs2U5w
I have a part 2 question that is kind of confusing so hopefully this makes sense. Since we are going to start shipping our orders out on time (not early) would this work - here's a scenario:
Order placed August 12th
Ship by date August 16th
If we print the shipping label on the 14th (for example) with a ship date of the 16th, does Amazon count that as shipping on the 16th or will it trigger it to think it is shipping on the 14th because we printed the label that day (even though we are putting the ship/label date of the 16th)???
We at least want to be able to package up our orders so they are ready to go when needed. We have production days (we make our items) and we have shipping days so we're trying to stay on schedule for what works for us.
This is all such a mess that I'm just trying to figure out what will work for this.
Thanks in advance!
Seller_EkbLZUYSpmJEy
It appears to us that Amazon is using the date the label is printed on as the ship date in the handle time gap calculation. To protect your Handle Time as set, you would not want to print the label before 12:00pm (noon) on the 15th to protect your handle time gap from going over 2.0 days.
We had to change our work flow to fit these new Amazon parameters to be able to keep under the 2.0 day gap. We do custom items so it is what the customer needs that determines the handle time. Some are easy and some are not. We now treat all of them as not easy to make sure we have the time to handle the ones that are not.
KJ_Amazon
Hello @Seller_M8DB4ikDs2U5w
You have the flexibility to request an exception to set a manual Handling Time for your Custom-made, Perishable goods, media, and heavy & bulky SKUs.
To request an exception of your Handling Time, please contact seller support team and request for them to create a ticket for you to have a Automated Handling Time exception.
If you are not successful and are not satisfied with the case resolution, please share the Case ID here.
Seller_LTNvvFJ2jqJOv
Amazon wants the item to be made before you list. They won't come out and say it but they do.
Seller_2azHBWt7FzGTG
@KJ_AmazonWe might be making progress.
I got a seller support specialist who acknowledged the policy and asked me to provide the SKUS for all listings that I would like to have AHT exemption on.
I provided it. Then was answered almost immediately by another person who closed my case with an absurd off topic reason. I then answered back requesting the AHT exemption. I was answered by yet another person who closed my case with an absurd off topic reason.
Finally requested management as I was asked to provide info and I did but was ignored and case closed twice. Person who answered apologized for the previous responses and explained that AHT must be turned ON in order to request exemption. and asked for confirmation of AHT time that I needed.
I responded and confirmed days that I needed. Received a reply from yet another person stating they need the following info on a spreadsheet (pasted below)
In order to further assist you please provide the following information through the excel sheet:
1) List of SKUs you are requesting exemption for
2) Desired handling time value for the SKU
3) Product Category
Fill this for all the items you would like to be exempted.
NOTE: Exemption is only provided for Customizable, heavy bulky, or BMVD SKUs and you must have AHT on.
If you don't meet the criteria, exmption won't be processed.
I made sure that AHT was on and provided all of the info requested so we will see what happens now.
KJ_Amazon
Hello to all Handmade sellers asking about requesting exemptions from Automated Handling Time. I appreciate the updates and feedback from sellers on this topic, and I am continuing to share it with our partner team as we work to improve this process.
enabling Automated Handling Time (AHT) beginning September 25, 2024
New updates to our on-time delivery policy and shipping settings
Please note that automated handling time is not currently being enabled. Beginning September 25, 2024,we'll enable automated handling time for sellers that have a manually configured handling time that is two or more days slower than their actual handling time.
Seller_4zBzdtgCyS9EI
you and countless others. There is NOT ONE seller anywhere, happy about this and several of us are shutting down once it hits. Amazon does not care!
All you can do is what those of us affected are doing. Hold ready to ship orders back until closer to the actual ship by date and provide terrible customer service so you wont get punished.
Seller_4zBzdtgCyS9EI
you and countless others. There is NOT ONE seller anywhere, happy about this and several of us are shutting down once it hits. Amazon does not care!
All you can do is what those of us affected are doing. Hold ready to ship orders back until closer to the actual ship by date and provide terrible customer service so you wont get punished.
Seller_Hi7wbO2Kbo6bl
Gap -- that's the keyword.
No longer should you ship when able. You must ship when you have to and not before.
Yes. It really is that absurd.
Seller_Hi7wbO2Kbo6bl
Gap -- that's the keyword.
No longer should you ship when able. You must ship when you have to and not before.
Yes. It really is that absurd.
Seller_2azHBWt7FzGTG
I think we are all being told something different. This is what seller support told me
In this case you can ask for an exception on this regarding the automatically handling time but you need to wait until the day that the feature get's active and if get active you can ask for the exception request.
We recommend that the seller enables Automated Handling Time (AHT), because it will use their Handling Time history to adjust to handling capabilities during the off-peak seasons. For example, if during your peak season your actual Handling Time for a SKU is 2 days, AHT will set 2 days, but if during non-peak season your Actual Handling Time is 1 day because you have fewer orders to process, AHT will set it to 1 day. And, if your Handling Time is 3 days because you have less staff outside of your peak season, AHT will auto-adjust it to 3 days.
AHT automatically overrides your set SKU time and sets to 1 day. There is no way to dictate 2 days or more at all.
Also... The page Manage Seller Fulfilled Products is stagnant and has not changed since it was available. This should be updating daily to reflect current numbers for handling time and shipping time "AHT will automatically adjust to your current actual handling time". It appears that this data will only update monthly. So how can AHT adjust if it is a month behind on calculating actual handling times during peak season?
Seller_2azHBWt7FzGTG
I think we are all being told something different. This is what seller support told me
In this case you can ask for an exception on this regarding the automatically handling time but you need to wait until the day that the feature get's active and if get active you can ask for the exception request.
We recommend that the seller enables Automated Handling Time (AHT), because it will use their Handling Time history to adjust to handling capabilities during the off-peak seasons. For example, if during your peak season your actual Handling Time for a SKU is 2 days, AHT will set 2 days, but if during non-peak season your Actual Handling Time is 1 day because you have fewer orders to process, AHT will set it to 1 day. And, if your Handling Time is 3 days because you have less staff outside of your peak season, AHT will auto-adjust it to 3 days.
AHT automatically overrides your set SKU time and sets to 1 day. There is no way to dictate 2 days or more at all.
Also... The page Manage Seller Fulfilled Products is stagnant and has not changed since it was available. This should be updating daily to reflect current numbers for handling time and shipping time "AHT will automatically adjust to your current actual handling time". It appears that this data will only update monthly. So how can AHT adjust if it is a month behind on calculating actual handling times during peak season?
Seller_Elupc6dkiMCa3
I do not know if this will be what you need, but you can find all 4 of those on the Reports > Inventory Reports > Category Listings Report
Seller_Elupc6dkiMCa3
I do not know if this will be what you need, but you can find all 4 of those on the Reports > Inventory Reports > Category Listings Report
Seller_M8DB4ikDs2U5w
I have a part 2 question that is kind of confusing so hopefully this makes sense. Since we are going to start shipping our orders out on time (not early) would this work - here's a scenario:
Order placed August 12th
Ship by date August 16th
If we print the shipping label on the 14th (for example) with a ship date of the 16th, does Amazon count that as shipping on the 16th or will it trigger it to think it is shipping on the 14th because we printed the label that day (even though we are putting the ship/label date of the 16th)???
We at least want to be able to package up our orders so they are ready to go when needed. We have production days (we make our items) and we have shipping days so we're trying to stay on schedule for what works for us.
This is all such a mess that I'm just trying to figure out what will work for this.
Thanks in advance!
Seller_M8DB4ikDs2U5w
I have a part 2 question that is kind of confusing so hopefully this makes sense. Since we are going to start shipping our orders out on time (not early) would this work - here's a scenario:
Order placed August 12th
Ship by date August 16th
If we print the shipping label on the 14th (for example) with a ship date of the 16th, does Amazon count that as shipping on the 16th or will it trigger it to think it is shipping on the 14th because we printed the label that day (even though we are putting the ship/label date of the 16th)???
We at least want to be able to package up our orders so they are ready to go when needed. We have production days (we make our items) and we have shipping days so we're trying to stay on schedule for what works for us.
This is all such a mess that I'm just trying to figure out what will work for this.
Thanks in advance!
Seller_EkbLZUYSpmJEy
It appears to us that Amazon is using the date the label is printed on as the ship date in the handle time gap calculation. To protect your Handle Time as set, you would not want to print the label before 12:00pm (noon) on the 15th to protect your handle time gap from going over 2.0 days.
We had to change our work flow to fit these new Amazon parameters to be able to keep under the 2.0 day gap. We do custom items so it is what the customer needs that determines the handle time. Some are easy and some are not. We now treat all of them as not easy to make sure we have the time to handle the ones that are not.
Seller_EkbLZUYSpmJEy
It appears to us that Amazon is using the date the label is printed on as the ship date in the handle time gap calculation. To protect your Handle Time as set, you would not want to print the label before 12:00pm (noon) on the 15th to protect your handle time gap from going over 2.0 days.
We had to change our work flow to fit these new Amazon parameters to be able to keep under the 2.0 day gap. We do custom items so it is what the customer needs that determines the handle time. Some are easy and some are not. We now treat all of them as not easy to make sure we have the time to handle the ones that are not.
KJ_Amazon
Hello @Seller_M8DB4ikDs2U5w
You have the flexibility to request an exception to set a manual Handling Time for your Custom-made, Perishable goods, media, and heavy & bulky SKUs.
To request an exception of your Handling Time, please contact seller support team and request for them to create a ticket for you to have a Automated Handling Time exception.
If you are not successful and are not satisfied with the case resolution, please share the Case ID here.
KJ_Amazon
Hello @Seller_M8DB4ikDs2U5w
You have the flexibility to request an exception to set a manual Handling Time for your Custom-made, Perishable goods, media, and heavy & bulky SKUs.
To request an exception of your Handling Time, please contact seller support team and request for them to create a ticket for you to have a Automated Handling Time exception.
If you are not successful and are not satisfied with the case resolution, please share the Case ID here.
Seller_LTNvvFJ2jqJOv
Amazon wants the item to be made before you list. They won't come out and say it but they do.
Seller_LTNvvFJ2jqJOv
Amazon wants the item to be made before you list. They won't come out and say it but they do.
Seller_2azHBWt7FzGTG
@KJ_AmazonWe might be making progress.
I got a seller support specialist who acknowledged the policy and asked me to provide the SKUS for all listings that I would like to have AHT exemption on.
I provided it. Then was answered almost immediately by another person who closed my case with an absurd off topic reason. I then answered back requesting the AHT exemption. I was answered by yet another person who closed my case with an absurd off topic reason.
Finally requested management as I was asked to provide info and I did but was ignored and case closed twice. Person who answered apologized for the previous responses and explained that AHT must be turned ON in order to request exemption. and asked for confirmation of AHT time that I needed.
I responded and confirmed days that I needed. Received a reply from yet another person stating they need the following info on a spreadsheet (pasted below)
In order to further assist you please provide the following information through the excel sheet:
1) List of SKUs you are requesting exemption for
2) Desired handling time value for the SKU
3) Product Category
Fill this for all the items you would like to be exempted.
NOTE: Exemption is only provided for Customizable, heavy bulky, or BMVD SKUs and you must have AHT on.
If you don't meet the criteria, exmption won't be processed.
I made sure that AHT was on and provided all of the info requested so we will see what happens now.
Seller_2azHBWt7FzGTG
@KJ_AmazonWe might be making progress.
I got a seller support specialist who acknowledged the policy and asked me to provide the SKUS for all listings that I would like to have AHT exemption on.
I provided it. Then was answered almost immediately by another person who closed my case with an absurd off topic reason. I then answered back requesting the AHT exemption. I was answered by yet another person who closed my case with an absurd off topic reason.
Finally requested management as I was asked to provide info and I did but was ignored and case closed twice. Person who answered apologized for the previous responses and explained that AHT must be turned ON in order to request exemption. and asked for confirmation of AHT time that I needed.
I responded and confirmed days that I needed. Received a reply from yet another person stating they need the following info on a spreadsheet (pasted below)
In order to further assist you please provide the following information through the excel sheet:
1) List of SKUs you are requesting exemption for
2) Desired handling time value for the SKU
3) Product Category
Fill this for all the items you would like to be exempted.
NOTE: Exemption is only provided for Customizable, heavy bulky, or BMVD SKUs and you must have AHT on.
If you don't meet the criteria, exmption won't be processed.
I made sure that AHT was on and provided all of the info requested so we will see what happens now.
KJ_Amazon
Hello to all Handmade sellers asking about requesting exemptions from Automated Handling Time. I appreciate the updates and feedback from sellers on this topic, and I am continuing to share it with our partner team as we work to improve this process.
enabling Automated Handling Time (AHT) beginning September 25, 2024
New updates to our on-time delivery policy and shipping settings
Please note that automated handling time is not currently being enabled. Beginning September 25, 2024,we'll enable automated handling time for sellers that have a manually configured handling time that is two or more days slower than their actual handling time.
KJ_Amazon
Hello to all Handmade sellers asking about requesting exemptions from Automated Handling Time. I appreciate the updates and feedback from sellers on this topic, and I am continuing to share it with our partner team as we work to improve this process.
enabling Automated Handling Time (AHT) beginning September 25, 2024
New updates to our on-time delivery policy and shipping settings
Please note that automated handling time is not currently being enabled. Beginning September 25, 2024,we'll enable automated handling time for sellers that have a manually configured handling time that is two or more days slower than their actual handling time.
