We had an order where the customer first requested a return, the reason for the return was not as described, and then the item was not returned to us. Amazon refunded the customer. We can't contact the customer. We are enrolled in the CSBA program and applied for a Safe-t claim, which was denied, the reason for denial was： The issue you reported is not covered by the CSBA program.

How can we make a successful complaint and get the money back to us. Need Help!!!

SAFE-T claim ID：55410-36536-1451762

Hi Amazon,

We have submitted a T-Safe Claim which was Denied for no good reason. The customer made a return as it was stated faulty and we received the return. We shipped a replacement and provided the tracking number and proof we sent out the replacement wrist watch. We want our money returned to us as that was one the T-Safe Options for resolution.

We have clearly stated we have sent a replacement for the faulty item. We are asking for help on this issue please.

SAFE-T Claim ID: 42476-99822-8731543

Thank you

Hello,

A customer requested a return, was refunded at first scan.

When we received the item back, it had only the packaging from our product, it was completely empty inside, no product.

Submitted a Safe-t claim, it was denied.

"The issue you reported is not covered by the Prepaid Returns for Seller Fulfilled Order program."

Appealed, and it was again denied.

Contacted seller support, received a similar response:

""The issue you reported is not covered by the Prepaid Returns for Seller Fulfilled Order program". We cannot explain why is that it is not covered due to restrictions."

I don't understand why returning an empty box is not covered by Safe-t claim protection.

Would a Mod be able to look into this and get it escalated to the appropriate team?

@Seller_nS0jcFQNDLG3e @Seller_OOVUXZLmb2UEH @Seller_7e4TizkSOVtBf @Seller_zukQNO61PzGck @Seller_RSwABJNHpHnEZ @Seller_ovM5p622oIbGp

Support ID 15211103311

Claim details: 15873-49575-2367637

Order: 114-7265791-7267453