A2Z Claim Fraud on two orders totalling $12,000, mods please help!
We recently sold a few expensive graphics cards. 2 buyers filed A2Z claims saying they received boxes full of food items instead of the graphics cards. Both buyers won the claims.
We filed a police report, and the police were helpful. They subpoenaed Amazon and FedEx and uncovered the following:
-Both buyers are linked
-FedEx provided X-Ray scans of the packages in transit before reaching the destination, and sure enough the contents were the graphics cards they ordered.
Also:
-The buyer sent photos of a box with neatly packed contents. Including a ripped bag of flour, which had not been spilled out whatsoever. If this package had been shipped with a ripped bag of flour inside, wouldn't flour be all over the package? Also it shows water bottles perfectly standing up. Again, had these been shipped to the buyer the contents would have jostled during shipment. It is clear these photos were staged by the buyers.
-We have video surveillance footage from our facility showing the items being packaged, and then picked up by FedEx.
We appealed the outcome of the claim and lost. We opened a case with case ID number 14952036831 which has been transferred to the claims team. We have had these kinds of cases show up as transferred to the claims team with no resolution for weeks, or even months, or at all. Seems like they never get addressed. In the case, I attached copies of the police report, as well as an email from the detective asking us to forward their information to Amazon and to have Amazon reach out so they can provide further evidence.
We are a long time seller, and it is unfair that Amazon does not stand by us in these fraudulent cases.
Can a mod please look into this and help us get some resolution from the claims team so our case does not go unanswered? Or have Amazon actually reach out to the detective so they can provide further evidence on our behalf? So far Amazon has not reached out to them. We would greatly appreciate it, we have tried to appeal with no resolution despite having all this evidence.
@Blake_Amazon @Danny_Amazon @CR_Amazon @Jameson_Amazon @Topher_Amazon
64 replies
Seller_NzEmZKTEdcpPZ
I hope you will be able to press charges against these individuals and they actually end up in jail. To me, that would be a much greater satisfaction than Amazon, finally, admitting that the evidence speaks clearly in your favor and Amazon taking responsibility and reimbursing you for the loss. After all, this is exactly why sellers are paying selling fees to Amazon. Amazon clearly states that they take all risks associated with the fraud.
In this case Amazon is simply following old strategy that insurances employ: deny, deny, deny in hopes that you will go away and forget it. Stay the course, keep on pushing. You are paying a ton of fees to Amazon and they must cover this.
You can also reach out to a local tv news channel. I bet their crime reporters would love this story. And, I bet, Amazon will be thrilled for the public to hear how they handle such and many other cases.
Good luck. We are rooting for you!
Seller_oljVSaeMvWjqE
My friends are Fedex contractors and from the stories I hear...there is a great chance Fedex delivered the wrong package. Heck, Fedex delivered a computer server for my business to the wrong place just a couple weeks ago. That was a few thousand dollar package that was delivered wrong.
Seller_i9CJYZsQ1h6ve
Wow. Just Wow. I had very similar to this about 6 years back, I was selling Intel CPU chips and the same few buyer accounts were buying, and returning blank pieces of metal instead. I opened case after case with SS, but got nowhere. I couldn't even get them to block the buyer accounts/ addresses from future orders.
They racked up over 50k of these units and refunds ! I was doing FBA then so I couldn't stop the orders or refunds.
I finally got a reply from posting here on the forums, a lady names Susan was extremely helpful and got the investigators to look into my case and thankfully I got fully reimbursed.
I hope these guys are long in jail by now , but there's no shortage of new crooks to take their place it seems.
Since they changed to the new forums they gave me a new profile but I found my old thread https://sellercentral.amazon.com/seller-forums/discussions/t/57930f37c92a6def6ddaf258ae24141a
Good luck with everything and hope it works out for you !
Seller_ygcjnXMvC7GA2
For a long time saying do not sell high priced item on amazon for this indecent not the first time. Good luck
Seller_YLEGRd7K47CK5
wow amazon should know from the weight of the food and FedEx weight, and you have document to prove that they will give your right in the a-z appeal.
Seller_9HJtqF9QqkZnU
"Tasty is the fish on someone else's table." - Yiddish proverb
"Easy is the refund paid out of someone else's wallet." - Yiddish business
SEAmod
Hello @Seller_Tuhh2zTdCD9Z5
I got the documents you provided me and I have closed that direct message Case. I have submitted my request for review to the business team.
Susan
SEAmod
@Seller_Tuhh2zTdCD9Z5
I have had to transfer my escalation to a different business team. Sorry for the delay, and I am still working on this for you.
Susan
Seller_CW0P5hgbsiqWX
You were on the right track but stopped too soon. You are a licensed business in your state and your state has laws to protect you from fraud. Use them. Take the buyers to court. You don't need a lawyer, as your court clerk will tell you how to fill in the forms. We also pay the court to send the official summons to the buyer.
They think it's a joke and don't appear, and we win.
SEAmod
Hello Sellers,
I am closing this thread now. The seller opened a second thread where I was communicating with them as I went through the escalation process.
I am happy to say that in the end my escalation was successful. The seller was reimbursed and the ODR hit was removed.
Thank you for everyone who followed along in this discussion.
Best regards, Susan
A2Z Claim Fraud on two orders totalling $12,000, mods please help!
We recently sold a few expensive graphics cards. 2 buyers filed A2Z claims saying they received boxes full of food items instead of the graphics cards. Both buyers won the claims.
We filed a police report, and the police were helpful. They subpoenaed Amazon and FedEx and uncovered the following:
-Both buyers are linked
-FedEx provided X-Ray scans of the packages in transit before reaching the destination, and sure enough the contents were the graphics cards they ordered.
Also:
-The buyer sent photos of a box with neatly packed contents. Including a ripped bag of flour, which had not been spilled out whatsoever. If this package had been shipped with a ripped bag of flour inside, wouldn't flour be all over the package? Also it shows water bottles perfectly standing up. Again, had these been shipped to the buyer the contents would have jostled during shipment. It is clear these photos were staged by the buyers.
-We have video surveillance footage from our facility showing the items being packaged, and then picked up by FedEx.
We appealed the outcome of the claim and lost. We opened a case with case ID number 14952036831 which has been transferred to the claims team. We have had these kinds of cases show up as transferred to the claims team with no resolution for weeks, or even months, or at all. Seems like they never get addressed. In the case, I attached copies of the police report, as well as an email from the detective asking us to forward their information to Amazon and to have Amazon reach out so they can provide further evidence.
We are a long time seller, and it is unfair that Amazon does not stand by us in these fraudulent cases.
Can a mod please look into this and help us get some resolution from the claims team so our case does not go unanswered? Or have Amazon actually reach out to the detective so they can provide further evidence on our behalf? So far Amazon has not reached out to them. We would greatly appreciate it, we have tried to appeal with no resolution despite having all this evidence.
@Blake_Amazon @Danny_Amazon @CR_Amazon @Jameson_Amazon @Topher_Amazon
A2Z Claim Fraud on two orders totalling $12,000, mods please help!
We recently sold a few expensive graphics cards. 2 buyers filed A2Z claims saying they received boxes full of food items instead of the graphics cards. Both buyers won the claims.
We filed a police report, and the police were helpful. They subpoenaed Amazon and FedEx and uncovered the following:
-Both buyers are linked
-FedEx provided X-Ray scans of the packages in transit before reaching the destination, and sure enough the contents were the graphics cards they ordered.
Also:
-The buyer sent photos of a box with neatly packed contents. Including a ripped bag of flour, which had not been spilled out whatsoever. If this package had been shipped with a ripped bag of flour inside, wouldn't flour be all over the package? Also it shows water bottles perfectly standing up. Again, had these been shipped to the buyer the contents would have jostled during shipment. It is clear these photos were staged by the buyers.
-We have video surveillance footage from our facility showing the items being packaged, and then picked up by FedEx.
We appealed the outcome of the claim and lost. We opened a case with case ID number 14952036831 which has been transferred to the claims team. We have had these kinds of cases show up as transferred to the claims team with no resolution for weeks, or even months, or at all. Seems like they never get addressed. In the case, I attached copies of the police report, as well as an email from the detective asking us to forward their information to Amazon and to have Amazon reach out so they can provide further evidence.
We are a long time seller, and it is unfair that Amazon does not stand by us in these fraudulent cases.
Can a mod please look into this and help us get some resolution from the claims team so our case does not go unanswered? Or have Amazon actually reach out to the detective so they can provide further evidence on our behalf? So far Amazon has not reached out to them. We would greatly appreciate it, we have tried to appeal with no resolution despite having all this evidence.
@Blake_Amazon @Danny_Amazon @CR_Amazon @Jameson_Amazon @Topher_Amazon
64 replies
64 replies
Seller_NzEmZKTEdcpPZ
I hope you will be able to press charges against these individuals and they actually end up in jail. To me, that would be a much greater satisfaction than Amazon, finally, admitting that the evidence speaks clearly in your favor and Amazon taking responsibility and reimbursing you for the loss. After all, this is exactly why sellers are paying selling fees to Amazon. Amazon clearly states that they take all risks associated with the fraud.
In this case Amazon is simply following old strategy that insurances employ: deny, deny, deny in hopes that you will go away and forget it. Stay the course, keep on pushing. You are paying a ton of fees to Amazon and they must cover this.
You can also reach out to a local tv news channel. I bet their crime reporters would love this story. And, I bet, Amazon will be thrilled for the public to hear how they handle such and many other cases.
Good luck. We are rooting for you!
Seller_oljVSaeMvWjqE
My friends are Fedex contractors and from the stories I hear...there is a great chance Fedex delivered the wrong package. Heck, Fedex delivered a computer server for my business to the wrong place just a couple weeks ago. That was a few thousand dollar package that was delivered wrong.
Seller_i9CJYZsQ1h6ve
Wow. Just Wow. I had very similar to this about 6 years back, I was selling Intel CPU chips and the same few buyer accounts were buying, and returning blank pieces of metal instead. I opened case after case with SS, but got nowhere. I couldn't even get them to block the buyer accounts/ addresses from future orders.
They racked up over 50k of these units and refunds ! I was doing FBA then so I couldn't stop the orders or refunds.
I finally got a reply from posting here on the forums, a lady names Susan was extremely helpful and got the investigators to look into my case and thankfully I got fully reimbursed.
I hope these guys are long in jail by now , but there's no shortage of new crooks to take their place it seems.
Since they changed to the new forums they gave me a new profile but I found my old thread https://sellercentral.amazon.com/seller-forums/discussions/t/57930f37c92a6def6ddaf258ae24141a
Good luck with everything and hope it works out for you !
Seller_ygcjnXMvC7GA2
For a long time saying do not sell high priced item on amazon for this indecent not the first time. Good luck
Seller_YLEGRd7K47CK5
wow amazon should know from the weight of the food and FedEx weight, and you have document to prove that they will give your right in the a-z appeal.
Seller_9HJtqF9QqkZnU
"Tasty is the fish on someone else's table." - Yiddish proverb
"Easy is the refund paid out of someone else's wallet." - Yiddish business
SEAmod
Hello @Seller_Tuhh2zTdCD9Z5
I got the documents you provided me and I have closed that direct message Case. I have submitted my request for review to the business team.
Susan
SEAmod
@Seller_Tuhh2zTdCD9Z5
I have had to transfer my escalation to a different business team. Sorry for the delay, and I am still working on this for you.
Susan
Seller_CW0P5hgbsiqWX
You were on the right track but stopped too soon. You are a licensed business in your state and your state has laws to protect you from fraud. Use them. Take the buyers to court. You don't need a lawyer, as your court clerk will tell you how to fill in the forms. We also pay the court to send the official summons to the buyer.
They think it's a joke and don't appear, and we win.
SEAmod
Hello Sellers,
I am closing this thread now. The seller opened a second thread where I was communicating with them as I went through the escalation process.
I am happy to say that in the end my escalation was successful. The seller was reimbursed and the ODR hit was removed.
Thank you for everyone who followed along in this discussion.
Best regards, Susan
Seller_NzEmZKTEdcpPZ
I hope you will be able to press charges against these individuals and they actually end up in jail. To me, that would be a much greater satisfaction than Amazon, finally, admitting that the evidence speaks clearly in your favor and Amazon taking responsibility and reimbursing you for the loss. After all, this is exactly why sellers are paying selling fees to Amazon. Amazon clearly states that they take all risks associated with the fraud.
In this case Amazon is simply following old strategy that insurances employ: deny, deny, deny in hopes that you will go away and forget it. Stay the course, keep on pushing. You are paying a ton of fees to Amazon and they must cover this.
You can also reach out to a local tv news channel. I bet their crime reporters would love this story. And, I bet, Amazon will be thrilled for the public to hear how they handle such and many other cases.
Good luck. We are rooting for you!
Seller_NzEmZKTEdcpPZ
I hope you will be able to press charges against these individuals and they actually end up in jail. To me, that would be a much greater satisfaction than Amazon, finally, admitting that the evidence speaks clearly in your favor and Amazon taking responsibility and reimbursing you for the loss. After all, this is exactly why sellers are paying selling fees to Amazon. Amazon clearly states that they take all risks associated with the fraud.
In this case Amazon is simply following old strategy that insurances employ: deny, deny, deny in hopes that you will go away and forget it. Stay the course, keep on pushing. You are paying a ton of fees to Amazon and they must cover this.
You can also reach out to a local tv news channel. I bet their crime reporters would love this story. And, I bet, Amazon will be thrilled for the public to hear how they handle such and many other cases.
Good luck. We are rooting for you!
Seller_oljVSaeMvWjqE
My friends are Fedex contractors and from the stories I hear...there is a great chance Fedex delivered the wrong package. Heck, Fedex delivered a computer server for my business to the wrong place just a couple weeks ago. That was a few thousand dollar package that was delivered wrong.
Seller_oljVSaeMvWjqE
My friends are Fedex contractors and from the stories I hear...there is a great chance Fedex delivered the wrong package. Heck, Fedex delivered a computer server for my business to the wrong place just a couple weeks ago. That was a few thousand dollar package that was delivered wrong.
Seller_i9CJYZsQ1h6ve
Wow. Just Wow. I had very similar to this about 6 years back, I was selling Intel CPU chips and the same few buyer accounts were buying, and returning blank pieces of metal instead. I opened case after case with SS, but got nowhere. I couldn't even get them to block the buyer accounts/ addresses from future orders.
They racked up over 50k of these units and refunds ! I was doing FBA then so I couldn't stop the orders or refunds.
I finally got a reply from posting here on the forums, a lady names Susan was extremely helpful and got the investigators to look into my case and thankfully I got fully reimbursed.
I hope these guys are long in jail by now , but there's no shortage of new crooks to take their place it seems.
Since they changed to the new forums they gave me a new profile but I found my old thread https://sellercentral.amazon.com/seller-forums/discussions/t/57930f37c92a6def6ddaf258ae24141a
Good luck with everything and hope it works out for you !
Seller_i9CJYZsQ1h6ve
Wow. Just Wow. I had very similar to this about 6 years back, I was selling Intel CPU chips and the same few buyer accounts were buying, and returning blank pieces of metal instead. I opened case after case with SS, but got nowhere. I couldn't even get them to block the buyer accounts/ addresses from future orders.
They racked up over 50k of these units and refunds ! I was doing FBA then so I couldn't stop the orders or refunds.
I finally got a reply from posting here on the forums, a lady names Susan was extremely helpful and got the investigators to look into my case and thankfully I got fully reimbursed.
I hope these guys are long in jail by now , but there's no shortage of new crooks to take their place it seems.
Since they changed to the new forums they gave me a new profile but I found my old thread https://sellercentral.amazon.com/seller-forums/discussions/t/57930f37c92a6def6ddaf258ae24141a
Good luck with everything and hope it works out for you !
Seller_ygcjnXMvC7GA2
For a long time saying do not sell high priced item on amazon for this indecent not the first time. Good luck
Seller_ygcjnXMvC7GA2
For a long time saying do not sell high priced item on amazon for this indecent not the first time. Good luck
Seller_YLEGRd7K47CK5
wow amazon should know from the weight of the food and FedEx weight, and you have document to prove that they will give your right in the a-z appeal.
Seller_YLEGRd7K47CK5
wow amazon should know from the weight of the food and FedEx weight, and you have document to prove that they will give your right in the a-z appeal.
Seller_9HJtqF9QqkZnU
"Tasty is the fish on someone else's table." - Yiddish proverb
"Easy is the refund paid out of someone else's wallet." - Yiddish business
Seller_9HJtqF9QqkZnU
"Tasty is the fish on someone else's table." - Yiddish proverb
"Easy is the refund paid out of someone else's wallet." - Yiddish business
SEAmod
Hello @Seller_Tuhh2zTdCD9Z5
I got the documents you provided me and I have closed that direct message Case. I have submitted my request for review to the business team.
Susan
SEAmod
Hello @Seller_Tuhh2zTdCD9Z5
I got the documents you provided me and I have closed that direct message Case. I have submitted my request for review to the business team.
Susan
SEAmod
@Seller_Tuhh2zTdCD9Z5
I have had to transfer my escalation to a different business team. Sorry for the delay, and I am still working on this for you.
Susan
SEAmod
@Seller_Tuhh2zTdCD9Z5
I have had to transfer my escalation to a different business team. Sorry for the delay, and I am still working on this for you.
Susan
Seller_CW0P5hgbsiqWX
You were on the right track but stopped too soon. You are a licensed business in your state and your state has laws to protect you from fraud. Use them. Take the buyers to court. You don't need a lawyer, as your court clerk will tell you how to fill in the forms. We also pay the court to send the official summons to the buyer.
They think it's a joke and don't appear, and we win.
Seller_CW0P5hgbsiqWX
You were on the right track but stopped too soon. You are a licensed business in your state and your state has laws to protect you from fraud. Use them. Take the buyers to court. You don't need a lawyer, as your court clerk will tell you how to fill in the forms. We also pay the court to send the official summons to the buyer.
They think it's a joke and don't appear, and we win.
SEAmod
Hello Sellers,
I am closing this thread now. The seller opened a second thread where I was communicating with them as I went through the escalation process.
I am happy to say that in the end my escalation was successful. The seller was reimbursed and the ODR hit was removed.
Thank you for everyone who followed along in this discussion.
Best regards, Susan
SEAmod
Hello Sellers,
I am closing this thread now. The seller opened a second thread where I was communicating with them as I went through the escalation process.
I am happy to say that in the end my escalation was successful. The seller was reimbursed and the ODR hit was removed.
Thank you for everyone who followed along in this discussion.
Best regards, Susan
