Countries
Read only
Urgent Attention Required: Unresolved Issue of Missing Payments from Seller Account
Subject: Urgent Attention Required: Unresolved Issue of Missing Payments from Seller Account
I am writing to urgently address a persisting issue regarding the missing payments from my seller account. Despite repeated attempts to resolve this matter through Seller Partner Support, I have yet to receive a satisfactory resolution:
LAST REQUEST
Creation Date ID Status
June 27, 2024 at 09:24:46 AM EDT 15520084311 Transferred
For your reference, I have outlined below the disbursement dates and the corresponding absence of payments:
Date Tracer ID Amount
8/30/2023 – 9/13/2023 1MFPWYJMQUNWDKK 853.24
9/13/2023 – 9/18/2023 3Z6Q7ZMRIJUE5B5 2,336.98
$3,190.22
Despite repeated (18 Times last 10 months) assurances from Seller Partner Support that the issue would be resolved and the payment would be processed on subsequent dates, I have yet to see any tangible progress. This ongoing delay is causing significant frustration and financial strain on my business.
I would like to emphasize that my deposit method is fully updated and verified by Amazon. Therefore, the absence of payments cannot be attributed to any issues with the payment method.
I kindly request your immediate intervention to resolve this matter and ensure the prompt disbursement of the due amount.
Thank you for your cooperation and understanding.
1 reply
Nikki_Amazon
Greetings @Seller_GRFxs4Guu8z8T,
Nikki here to help you with missing payments.
I'm sorry for the delay in responding to your post here at the Seller Forums. Our team of moderators are constantly working to address all inquiries as soon as we can.
For your reference, I have outlined below the disbursement dates and the corresponding absence of payments:
Date Tracer ID Amount
8/30/2023 – 9/13/2023 1MFPWYJMQUNWDKK 853.24
9/13/2023 – 9/18/2023 3Z6Q7ZMRIJUE5B5 2,336.98
$3,190.22
Despite repeated (18 Times last 10 months) assurances from Seller Partner Support that the issue would be resolved and the payment would be processed on subsequent dates, I have yet to see any tangible progress. This ongoing delay is causing significant frustration and financial strain on my business.
Thank you for providing a case ID so we could better identify the issues you are having with the proper team.
I contacted the responsible team and the information that I received from them is that the $853.24 payment from 8/30/2023 – 9/13/2023 were forwarded to 9/13/2023 – 9/18/2023 and then totaled $2,336.98.
This amount of $2,336.98 was again forwarded to 9/18/2023 – 10/2/2023 where the disbursement was successful.
-----------------------------------
Trace ID: 50XCWMCD4XZN0MZ
Payout Amount: $4,220.91
-----------------------------------
You can use the page Payments - All Settlements to check the information stated above.
The forums community and I are committed to assisting you. Feel free to share how we can support you moving forward.
Wish you all the best,
Nikki
Similar Discussions
