My brand name appears to have been misused by another seller on a product listing (ASIN Tampering).

Here's the situation:

• We use watermarked images with our brand logo on all our product listings.
• We recently discovered another seller using our brand name without authorization on their listing.

This unauthorized use is concerning for a few reasons:

• Customer Confusion: It can mislead customers into believing they're purchasing a genuine product from us.
• Brand Reputation: Unauthorized use can damage the trust we've built with our customers.
• Intellectual Property Infringement: It's a violation of Amazon's policies.

I've already reported this issue to Seller Support, and Amazon said, "We are unable to take action on any of your requests at this time because no violation was found based on the information provided."

Has anyone else faced similar issues with brand name misuse on Amazon?

I'm specifically looking for advice on how to escalate this issue or any insights on similar cases that have been successfully resolved. Your input would be greatly appreciated.

If you're a member of the Amazon seller support team, I would greatly appreciate your guidance on how to tackle this issue effectively.

I recently enrolled in Brand Registry for my brand, but all of my existing listings is still under "Generic." Amazon Support said I’d need to create a new listing to change the brand name, but those listing has reviews that I’d rather not lose.

Has anyone successfully changed the brand on an existing listing post-registry?

Are there risks in keeping one listing as "Generic" while others show my brand?

Any tips for creating a new listing without losing review history?

It is with great regret and pain that I must inform you of my intention to potentially close my Amazon Seller Account and delete all my product listings. The ongoing issues related to my Brand Name Approval have left me with no other choice.

Despite my numerous attempts to seek a resolution from the Brand Approval Team, I have not received the proper assistance needed to move forward with my seller account. When I initially opened my seller account on Amazon.in, I was filled with enthusiasm and excitement. Unfortunately, this experience has now turned into one of disappointment and frustration. It is particularly disheartening to see some sellers receiving brand approval easily and thriving with their Store pages and A+ Content.

I have also come across numerous complaints against the Brand Approval Team on Amazon Seller Forums. Even sellers who have been on the Amazon platform for over ten years have expressed their frustration and feelings of harassment. As a new seller, this raises significant concerns about what challenges I might face in the future.

Given these circumstances, I am considering exploring other online marketplaces for my business, such as Flipkart and Meesho.

I want to express my sincere gratitude for all the support and help provided by my assigned Manager. I wish her and the entire team the very best.

Thank you and kind regards