Can an admin please escalate this with the AWD team? Our AWD inventory was picked up by the Amazon partner carrier on 10/15 and finally delivered to IUSF on 11/8 but still hasn't been checked-in or received. The shipment status still shows in-transit even though it was confirmed delivered by the carrier on 11/8. We need this inventory checked in ASAP!

AWD Shipment ID: STAR-U63XFX2KUAJRG

Case ID: 16672039981

AWD Facility: IUSF

My shipment （STAR-WD6SRWSDYNFTK）was delivered to IUSF on March 4, became ‘registered’ on 7 March. But another 15 days have passed, and still no reception has begun. Are there serious congestion delays at the warehouse?

What steps can I take to check the status so that I can start selling as soon as possible?

Hello,

I'm writing to inquire about a shipment to IUSF via Amazon Partner Carrier, TForce Freight, which was picked up on February 13th and delivered on February 18th.

Since delivery, the system status has not been updated and continues to show "Customs Clearance Delay." The shipment originated in California and was delivered to Texas, so I'm not sure why customs clearance would be indicated.

I have already contacted my carrier and submitted all necessary documentation, including the Proof of Delivery, to Amazon, but I have not received any response.

The shipment consists of 7 pallets containing approximately 9600 units.

I'm very stressed about this issue and would appreciate any assistance you can provide. Has anyone else experienced a similar problem?

Thank you,

Tim