Hi,

I submitted a safe-t claim for a FBM return, which was not returned to me. The tracking information shows the item was returned to seller but in a different city and in a different state. We never received the return. The USPS tracking also shows the item was delivered to a different city and state from where I'm located. I opened a claim and was reimbursed for the return shipping but not for the item from the order. I replied to the claim asking about the refund for the item and was denied. I mentioned the item was returned to a different city and state and it was Amazon who issued the return label. They stated no reimbursement due for the order. This doesn't make sense. This is also the third time I've caught where returns are stating returned to seller but ended up in an entirely different city and state. I did not issue return labels for those either. I was reimbursed the cost of the item for those orders but not this one. The claim ID for this order is 12619-42985-8035539. Please help. Thanks.