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I need help from a mod or moderator for Policy Violation Warning"
I need help from a mod or moderator for Policy Violation Warning"
I opened a case (Case ID 15637489371) and not getting anywhere at all because all we get is answers from Bots. Here is the case below:
We have a "Policy Violation Warnings" (2024-06-11) and looking to get rid of it. We answered everything to the T and gave all info needed. I keep getting responses from bots saying:
-- Greater detail on the root causes for using inappropriate or unprofessional language in your communications with the Amazon community.
-- Greater detail on the actions you have taken to resolve the issue.
-- Greater detail on the steps you have taken to prevent usage of inappropriate or unprofessional language in your communications going forward.
We have given all of this! It is nuts that a HUMAN cannot look at this! I want a mod or moderator support now!
That is our case and we get nowhere. Any help? Thanks so much!
13 replies
Seller_4zBzdtgCyS9EI
I had nothing to do with that!
Anyways, have you been able to figure out what you wrote where that triggered the bot? Can you post the appeal you have submitted?
Kinda doesn't sound like you understand the warning....Amazon isn't gonna deal with temper tantrums...
Seller_LImVvUWeyiCfQ
🤣🤣🤣
(Character count must be at least 20. What a dumb requirement).
Seller_yoBaUhzkFJuPI
[Moderator Edit: removed off-topic commentary]
Emet_Amazon
Hello @Seller_YotQl6vQ4rBVi,
Thank you for posting your concerns with what appears to be a violation of our communication guidelines.
I see that your case was with our seller support teams rather than our account health support teams, the guidance provided redirected you to the account health page which would be correct as they may not be able to offer guidance on appeal or dispute requirements for this type of violation.
We have a "Policy Violation Warnings" (2024-06-11) and looking to get rid of it. We answered everything to the T and gave all info needed. I keep getting responses from bots saying:
-- Greater detail on the root causes for using inappropriate or unprofessional language in your communications with the Amazon community.
With these situations we will require a very strong understanding of the root cause including the order ID related to these concerns along with a comprehensive explanation as to why and how this even happened.
After showing your clear understanding of the situation, did you explain how you put a stop to the issue? what actions did you take?
Did you offer an explanation of how you will implement and maintain a new process to ensure this type of communication or actions that lead to this never happens again? This section is extremely important as repeat violations can only be disputed and are much more difficult to address if possible.
If you would like guidance on your appeal, you are welcome to post it here for improvement or suggestions. Please ensure that you remove any personal details prior to providing your appeal.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
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