Hi, we recently launched new colours for one of our products, but unfortunately, our Japanese reseller mistakenly set them up in Amazon first under an incorrectly worded brand name (they included Japanese wording in brackets).

For this reason we are unable to link them to our official brand or Amazon or set them up under the correct parent ASIN.

The reseller is willing to help but cannot edit the brand name themselves. We reported the listings as trademark violations, which led to them being removed/suspended. However, we’re now stuck because the EANs (which we registered through GS1) are still tied to the incorrect ASINs, preventing us from re-listing under the correct brand and parent ASIN.

We've tried seller central and brand registry support but no luck so hoping someone out there can suggest our next move!

Thanks