Very often when listing violations appear on the Account Health page, Selling Partners will utilize the Amazon Seller Forums for assistance. When creating posts where assistance is requested to address listing violations, our moderators are requesting a detailed description regarding the specifics of those violations so that the best assistance can be given.

For listing violations, posts are often made where a Selling Partner may state “my listing has been deactivated for authenticity concerns” or “I have received a intellectual property violation”. For these types of scenarios, our moderators would need to know the exact category (such as “Received Intellectual Property Complaint or Restricted Product Complaints) and the exact infringement (such as “Counterfeit” or “Pesticide claims”). The reason for needing such a significant amount of detail is because appeal paths can at times be very specific in their requirements.

Using the previous examples, we would ideally like to see detail such as “my listing was deactivated under the Product Condition Customer complaints with a Defective tag” or “I received an intellectual property violation for a Trademark on a Product Detail Page”. By sharing this additional information, our moderators will have a better understanding of the Selling Partner's situation and will be able to provide more direct guidance regarding the specifics of their unique situation.

Generally, the more detail that can be shared when requesting assistance for these violations, the more information our moderators can in turn give in their replies. Please ensure that the information provided does not include any personally identifiable information.