We use Amazon Buy Shipping for all our seller-fulfilled orders to benefit from Claims Protection and Out The Door Rate (OTDR) protection, we've encountered a workflow issue with multi-item orders. Unlike single-item orders where package weights and dimensions are automatically populated, multi-item orders require manual input for each shipment. It costs a lot of time during peak season. I tried Veeqo and ShipStation, but they all have same limitation. Has anyone found an effective solution to streamline the shipping process for multi-item orders, particularly one that can automatically split orders into packages and get label for each package?

UPS is not available option to select using buy shipping option on amazon. I always use the UPS services. I called the amazon seller support but they weren't able to help me as well. I can't see ups on any of the orders I have. Is anyone facing this issue as well?

Hello,

@Seller_RSwABJNHpHnEZ @Seller_OOVUXZLmb2UEH @Seller_zukQNO61PzGck @Seller_8hQgfj6OVZYse

Currently have had several orders come up that are delayed in transit - used Amazon Buy Shipping (SSA/AHT) enabled so claims are protected.

How should FBM sellers handle these types of situations? Do we go ahead and refund or do we have the customer return the item when it arrives? Trying to figure out the best practice since they are claims protected.

Order ID:

112-2925175-1491428

111-8922229-5896208

114-6531672-8880206