Countries
Read only
Advertising page not working
It has been 7 days now, I am unable to get access in amazon Advertising Panel. When i click on Campaign manager in advertising section there is an error showing ' this page is not working right now. Advertising.amazon.in redirected you too many times. Try deleting your cookies '. I have tried each steps recommended by seller support but nothing working. I have changed my Computer/Laptop many times to get login and also changed my Data Service provider service but nothing working. I am unable to check my campaigns. Even I am unable to get access in advertisement help centre. Whenever i click on store name then country there is nothing showing to get help from Advertisement support team. I am stressed now, I am getting loss due to this not getting order due to advertisement stopped. Please help me. I am sure there is a technical issue from your side. So, please help me.
0 replies
Seller_5P3lur3HGuaT9
Yes me too.. I have been unable to log in to my Amazon Ads account for the past 3 days. Despite multiple attempts, I am still encountering issues with accessing my account. No response from Amazon till date.
Seller_jBCkeKCWUgiwA
It's been a long time I am also facing the same issue. Ticket also raised many times but issue not resolved. Request Amazon to look into this as its really highly impact our business.
Seller_NlDQvnlghdKAy
same issue I am facing from 5 days.
Amazon is getting worse day by day is terms of easy of business.
Sakura_Amazon_
Hello Sellers,
Could you share with me here the case IDs where you reported this issue to the Seller Support?
I would like to review it.
I am tagging here all Sellers that confirmed this issue:
@BBFLAMINGO , @Seller_KnhHEVRd3LMic, @Seller_5P3lur3HGuaT9, @Seller_jBCkeKCWUgiwA, @Seller_NlDQvnlghdKAy
Regards,
Sakura
Seller_J46UYStEonfJq
I also facing the same issues Amazon campaign page not opening. I've tried various solutions, such as logging out and back in, changing browsers, accessing it on mobile and other devices, and even using a VPN. These issues are leading to advertising losses. Despite contacting customer service, I've been told that the campaign is operational on their end.
Currently, I have been facing this problem for the past 7 days.
i tried everything that a customer can do by there end. changed devices, browser, used vpn, login-logout, etc.
front page for Amazon Ads, opening only after selecting my store and country, it keeps reloading and brings me back to the same page again and again. I am unable to log in or access the Amazon Ads Console.
CASE ID on amazon seller central are - 10404305872
Please help me to regain my control over the advertisement as it lead to losses in the business as soon as possible.
THANK YOU
Sakura_Amazon_
Hello Sellers,
Thank you for sharing all those details with me and the SPS cases ! During that time I was investigating your issue and trying to find the correct point of contact where I could raise it.
I shared all the details with the relevant Partner Team and I am waiting for their review. I will let you know once I get any updates.
In the meantime, if you manage to log in to the Amazon Ads portal , please open the case using their dedicated Ads Support and let me know about the outcome.
Thank you for your patience!
@Seller_5P3lur3HGuaT9, @Seller_NlDQvnlghdKAy, @Seller_jBCkeKCWUgiwA, @Seller_CdE4Ff6hR2gSQ, @Seller_J46UYStEonfJq
Regards,
Sakura
Seller_ezzB0Dr3s8Ebd
facing same no progress till case ID 10408137152
Seller_qljDFGuZbBAW8
Even I faced the issue last week. Seller support team resolved it for me. Pls raise just one case ID and follow-up with the same ID only. Avoid raising multiple case IDs for the same issue. This way, you can get the resolution quicker.
Another workaround is to add secondary email id to handle the advertising account so if and when this issue happens next time, you can manage the advertising module using the alternative email id, till the time the issue is resolved by support team.
Hope this helps.
Sakura_Amazon_
Hello Sellers,
First of all, thank you for your patience regarding this topic. I can assure you that I am doing my best to bring you all the solutions.
I see some of you have already resolved this issue, but I also see new Sellers commenting on the thread.
For those who are still facing this issue:
@TrustCartHub has shared very important information advice here that I am asking you to follow. This way, you should ensure that the SPS Team will forward your case to the Ads Team directly, and they could troubleshoot the issue with you.
I have contacted the Partner Team and provided them with your data and the case IDs that you shared with me. I will keep you updated.
I am tagging all of you for visibility @Seller_LSt1hvbx7tHNx , @Seller_KnhHEVRd3LMic , @Seller_5P3lur3HGuaT9 , @Seller_jBCkeKCWUgiwA , @Seller_NlDQvnlghdKAy, @Seller_CdE4Ff6hR2gSQ, @Seller_J46UYStEonfJq, @Seller_ZfIiS1Brh9WGE, @Seller_X1OdfVDcKQRbT, @Seller_ezzB0Dr3s8Ebd
Sakura
Similar Discussions
