Countries
Read only
request to reopen shipment that was automatically closed after 90 days
I am contacting regarding request to reopen shipment FBA186RV1J55 that was automatically closed after 90 days. I have created case ID 16533564301. But I got response which was not relative to this issue and my shipping is about to reached. It should not be complicated to reopen shipping status. Anyone here who can help me or escalate this issue?
1 reply
Dominic_Amazon
Hi @Seller_7LWnxVp9uWzD6,
Dominic from Amazon here, happy to help with this. I can see Seller Supports most recent guidance is correct:
Please note that if your shipments are in transit but the shipment status is marked as CLOSED, ask your carrier to visit Carrier Central and confirm they have a valid and active delivery appointment to ensure Amazon can receive the shipments.
If the dock appointment is invalid and delivery fails, contact your carrier to return the shipment. Once returned, you will need to recreate the shipment and relabel the shipping boxes with new FBA box ID labels to send them to the fulfillment center again.
For future shipments, follow these recommended practices:
• Only create the shipment when the inventory is ready to ship
• Use the Send to Amazon workflow to create shipments:
Best,
Dominic
Similar Discussions
