Account Reactivation – Invoice Submission Issue
I am writing regarding the reactivation of my seller account. I understand that my previous invoice was issued over 365 days ago. Unfortunately, my supplier no longer has the product available, making it impossible for me to obtain new invoices or receipts for the ASINs listed in my email. I have been actively seeking alternatives but have not been able to secure new stock. I would appreciate any guidance on how to proceed in this situation. If there are alternative solutions or additional information I can provide to assist in the reactivation of my account, please let me know.
2 replies
Levi_Dylan_Amazon
Hello @Seller_ERbaxpouMlrQS,
Thank you for posting on the forums.
From what you have shared, this sounds like your account has been deactivated for authenticityconcerns and you would like some guidance on your available appeal options will be.
For this type of deactivation, invoices from a verified source for the brand, that meet our document requirements will be required.
If your invoices meet all other requirements and the supplier is able to be verified there may be an exception for the invoice date being older than the 365 days. We may reach out to your supplier to verify the order. Have you checked with your supplier to see if they would be willing to accept a call like this? If one requirement is not met the invoices will continue to be rejected.
Do you have any associated case ID's for this issue so I can take a look? I would like to review the details myself to see if I can provide more specific guidance.
Here is a helpful resource about this topic for you to review:
--Invoice requirements for appealing a policy violation
I am looking forward to your response. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
Seller_mSOku66YeEpDa
We are facing similar issue, but as you mentioned this. How to add this in our appeal? They are getting rejected.
