So I sell on multiple markets - Amazon, Etsy, eBay, etc. The only marketplace I have continuing issues and threats of deactivation is Amazon. I am a star seller on Etsy with 100% 5 star ratings.

So I sell sticker, they range from $2 to $13 and I offer free shipping. Amazon states tracking is not required for orders under $10, and I ship via USPS in an envelope and mark all shipments correctly. Yet literally anyone who buys from me can open a claim and Amazon will automatically refund them and penalize my account stating I need to provide "tracking" to be covered at all. So I need to charge $4.50 minimum in shipping for someone to buy a $2 sticker - I will lose all business. How can they not require tracking for these shipments, but then just immediately refund and penalize us claiming tracking is required?

Secondly, I even opened an EasyPost account that provides tracking on letter shipment, the same tracking used by Etsy and eBay (It's insane Amazon doesn't offer the letter labels like Etsy and eBay to begin with). I have delivery confirmation through that tracking, and even with that, Amazon rejects every appeal stating it isn't enough.

I have customers reaching out telling me Amazon is sending them emails telling them they can get a refund, telling them shipments are delayed, telling them shipments will be delivered soon, etc...even on orders without tracking, even on orders that I have delivery confirmation through the EasyPost tracking.

I have so many refund requests on orders I have delivery confirmation, and Amazon just penalizes me and refunds them. How on earth are we supposed to survive on Amazon? No other marketplace has these issues, and it's not only losing my money and wasting my time, but it's just absolutely wrong! You know something is wrong when I have sold thousands of orders on Etsy, am a star seller, have 100% 5 star feedback, and have the same process and shipping/tracking on both Etsy and Amazon, yet I repeatedly deal with fraudulent claims and penalties from Amazon, and am on the verge of having them deactivate my handmade shop.

How do I survive? Or do I just close my Amazon shop before it inevitably gets deactivated by Amazon when I make and ship every single order on time. I literally have a 24 hour turnaround, and ship orders within 24 hours of getting them. It's so beyond frustrating.