Feedback Removal Request for OrderID: 701-7766595-0573809
Hello, request for feedback removal was denied. I request the assistance of someone with higher authority in resolving this issue. Thanks.
Case ID 15219211151
0 replies
Seller_7LrAV0m5llaI7
Did you follow the instructions under the section that says:
"To submit a request, follow these steps:"
Seller_7LrAV0m5llaI7
Why did you open up a separate case instead of using the feedback manager to open a case and replying to or referencing the the case number that feedback manager opens?
You haven't said you have otherwise.
Seller_QqYT0SxXS1YLs
It's been 4 days and still no response from an Amazon representative regarding the issue. @Jessica_Amazon_
Josh_Amazon
Hello @Seller_QqYT0SxXS1YLs,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand that you have a request for feedback removal, however, as I can see on case 15219211151, it was instructed to you to create the feedback removal request through the correct process, as currently we are unable to review and work on the request because the correct steps weren't followed. Please go to the following link that has all the info to create a feedback removal request correctly:
Note: Refer to the criteria outlined in Can Amazon remove buyer feedback before requesting removal of feedback via Feedback Manager.
Kind regards,
-Josh
