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Account Health Rating 192 Will the store be closed?
Account Health Rating 192 Will the store be closed?
Seller code of conduct (Accurate Information)，The appeal has consistently failed.
2 replies
Seller_i6S8knzW6zU6Z
Hi @Seller_he4DqNmJQYOVS
According to the Account Health Rating help page (https://sellercentral.amazon.com/help/hub/reference/200205250), a score of 192 puts your account in the "At Risk" range (100-199). While this means your account is at risk of deactivation, it hasn't reached the "Unhealthy" status (99 or below) yet.
Since your appeals regarding "Accurate Information" under the Seller Code of Conduct (https://sellercentral.amazon.com/help/hub/reference/G1801) have been unsuccessful, it's crucial to:
- Review exactly what information Amazon found to be inaccurate
- Make sure all your business information, shipping settings, and inventory data are completely accurate
- Document the corrections you've made when submitting a new appeal
Could you share more details about what specific information Amazon flagged as inaccurate? This would help us provide more targeted advice.
Kind regards, Michael
Roxy_Amazon
Hello @Seller_he4DqNmJQYOVS,
Thank you for reaching out about your Account Health Rating of 192 and your concerns about potential store closure, as well as the challenges you're facing with your appeals regarding the Seller Code of Conduct.
Account Health Rating 192 Will the store be closed?
Seller code of conduct (Accurate Information)
I understand this is a critical situation that requires immediate attention, and I want to provide you with the most up-to-date information available.
The information shared by @Seller_i6S8knzW6zU6Z is completely accurate and contains essential details about this matter. I encourage you to review the Account Health Rating help page thoroughly.
Regarding your case, I've taken the initiative to contact the responsible team about your appeal being consistently failing. They've informed me that your case has been escalated to a higher level of investigation.
At this stage, we must await the completion of this thorough review process before any further steps can be taken. While I know waiting can be challenging, this escalation ensures your case receives the detailed attention it deserves.
Please monitor your performance notifications, check your performance notifications regularly and keep track of your case logs for updates.
Also feel free to continue this conversation here if you receive any updates or have additional questions. The Sellers Forum community and I are committed to providing clarity and support during this process.
Best regards,
-Roxy
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