Why is it so difficult to reach Amazon Seller Support now?
I had a recent issue and went online to try and reach Seller Support. Basically, it seems like in all the categories of issues, you get stuck in a FAQ tree, with no way to send e-Mail or call.
I finally made a phone call after doing an online search for it. The phone number given also had a message that it would be discontinued after July 31 in order to provide better service!
We need to be able to reach seller support when needed without sending out “cold case” detectives.
Why is it so difficult to reach Amazon Seller Support now?
I had a recent issue and went online to try and reach Seller Support. Basically, it seems like in all the categories of issues, you get stuck in a FAQ tree, with no way to send e-Mail or call.
I finally made a phone call after doing an online search for it. The phone number given also had a message that it would be discontinued after July 31 in order to provide better service!
We need to be able to reach seller support when needed without sending out “cold case” detectives.
43 replies
Seller_CyKLfaLqcN9p2
Not sure if you are Pro seller account, but Help- Contact us- It will bring up a box “Tell us how we can help” when you type in the reason it will free up the options to the left to choose issue and request contact. If they bring up an FAQ tree they usually have a “something else” option.
Seller_3N7yVnTXPzLkL
A large number of the seller contacts with support are inappropriate.
The Contact us tree is intended to route appropriate issues to the correct seller support group and provide other information sources for issues which are not within the intended scope of support activities.
Like all of Amazon’s bot process is limited by the sorry state of the art of Artificial Intelligence.
Seller_8Wfpcf6cHQaPy
The new number, is also given at the same time, if you would have listened to the entire message:
888-280-4331
Seller_6g1jy4F2XEEYX
Seller Support is almost non-existent for USA sellers.
If you get your call connected you’ll get a foreigner based on a third world country who is not willing to help. After all they get paid 3 cents per hour.
Better look up online for answers.
Seller_cFBNvt1IvuRLc
When you called the support, they will just create a ticket for you, that is all. Better to just create a ticket on your own or do live chat.
You might better off listing your question in this forum and sellers can probably give you more helpful responses.
Seller_jUPlKGvF4B7bU
I typed gibberish in the Contact Us search box and the box popped up on the left side. This is the first one with a box to enter anything. Even if it isn’t relevant to your question, at least it will open a case.
Your results may vary, I could not get to this box last week when I posted your same question to the forums.
Seller_B8RbYPWbfAjl6
The phone number you referred to also states that after the current phone service ends you can reach Seller Support at 888-280-4331.
Seller_k7FMyQnPVIFBg
After July 31 Call 1-888-280-4331. It says it when you call their old number.
And if you’re unhappy with foreign support, just say I’d like to speak with an American.
Works for me.
Amazon has an online retail monopoly so don’t expect much from them.
Seller_cyOWNl3eqP50P
Similar to the old “If a tree falls in the forest…” saying - If you contact Seller Support, and they don’t actually do ANYTHING to help the situation, did Support actually happen?
Why is it so difficult to reach Amazon Seller Support now?
I had a recent issue and went online to try and reach Seller Support. Basically, it seems like in all the categories of issues, you get stuck in a FAQ tree, with no way to send e-Mail or call.
I finally made a phone call after doing an online search for it. The phone number given also had a message that it would be discontinued after July 31 in order to provide better service!
We need to be able to reach seller support when needed without sending out “cold case” detectives.
Why is it so difficult to reach Amazon Seller Support now?
I had a recent issue and went online to try and reach Seller Support. Basically, it seems like in all the categories of issues, you get stuck in a FAQ tree, with no way to send e-Mail or call.
I finally made a phone call after doing an online search for it. The phone number given also had a message that it would be discontinued after July 31 in order to provide better service!
We need to be able to reach seller support when needed without sending out “cold case” detectives.
Why is it so difficult to reach Amazon Seller Support now?
I had a recent issue and went online to try and reach Seller Support. Basically, it seems like in all the categories of issues, you get stuck in a FAQ tree, with no way to send e-Mail or call.
I finally made a phone call after doing an online search for it. The phone number given also had a message that it would be discontinued after July 31 in order to provide better service!
We need to be able to reach seller support when needed without sending out “cold case” detectives.
43 replies
43 replies
Seller_CyKLfaLqcN9p2
Not sure if you are Pro seller account, but Help- Contact us- It will bring up a box “Tell us how we can help” when you type in the reason it will free up the options to the left to choose issue and request contact. If they bring up an FAQ tree they usually have a “something else” option.
Seller_3N7yVnTXPzLkL
A large number of the seller contacts with support are inappropriate.
The Contact us tree is intended to route appropriate issues to the correct seller support group and provide other information sources for issues which are not within the intended scope of support activities.
Like all of Amazon’s bot process is limited by the sorry state of the art of Artificial Intelligence.
Seller_8Wfpcf6cHQaPy
The new number, is also given at the same time, if you would have listened to the entire message:
888-280-4331
Seller_6g1jy4F2XEEYX
Seller Support is almost non-existent for USA sellers.
If you get your call connected you’ll get a foreigner based on a third world country who is not willing to help. After all they get paid 3 cents per hour.
Better look up online for answers.
Seller_cFBNvt1IvuRLc
When you called the support, they will just create a ticket for you, that is all. Better to just create a ticket on your own or do live chat.
You might better off listing your question in this forum and sellers can probably give you more helpful responses.
Seller_jUPlKGvF4B7bU
I typed gibberish in the Contact Us search box and the box popped up on the left side. This is the first one with a box to enter anything. Even if it isn’t relevant to your question, at least it will open a case.
Your results may vary, I could not get to this box last week when I posted your same question to the forums.
Seller_B8RbYPWbfAjl6
The phone number you referred to also states that after the current phone service ends you can reach Seller Support at 888-280-4331.
Seller_k7FMyQnPVIFBg
After July 31 Call 1-888-280-4331. It says it when you call their old number.
And if you’re unhappy with foreign support, just say I’d like to speak with an American.
Works for me.
Amazon has an online retail monopoly so don’t expect much from them.
Seller_cyOWNl3eqP50P
Similar to the old “If a tree falls in the forest…” saying - If you contact Seller Support, and they don’t actually do ANYTHING to help the situation, did Support actually happen?
Seller_CyKLfaLqcN9p2
Not sure if you are Pro seller account, but Help- Contact us- It will bring up a box “Tell us how we can help” when you type in the reason it will free up the options to the left to choose issue and request contact. If they bring up an FAQ tree they usually have a “something else” option.
Seller_CyKLfaLqcN9p2
Not sure if you are Pro seller account, but Help- Contact us- It will bring up a box “Tell us how we can help” when you type in the reason it will free up the options to the left to choose issue and request contact. If they bring up an FAQ tree they usually have a “something else” option.
Seller_3N7yVnTXPzLkL
A large number of the seller contacts with support are inappropriate.
The Contact us tree is intended to route appropriate issues to the correct seller support group and provide other information sources for issues which are not within the intended scope of support activities.
Like all of Amazon’s bot process is limited by the sorry state of the art of Artificial Intelligence.
Seller_3N7yVnTXPzLkL
A large number of the seller contacts with support are inappropriate.
The Contact us tree is intended to route appropriate issues to the correct seller support group and provide other information sources for issues which are not within the intended scope of support activities.
Like all of Amazon’s bot process is limited by the sorry state of the art of Artificial Intelligence.
Seller_8Wfpcf6cHQaPy
The new number, is also given at the same time, if you would have listened to the entire message:
888-280-4331
Seller_8Wfpcf6cHQaPy
The new number, is also given at the same time, if you would have listened to the entire message:
888-280-4331
Seller_6g1jy4F2XEEYX
Seller Support is almost non-existent for USA sellers.
If you get your call connected you’ll get a foreigner based on a third world country who is not willing to help. After all they get paid 3 cents per hour.
Better look up online for answers.
Seller_6g1jy4F2XEEYX
Seller Support is almost non-existent for USA sellers.
If you get your call connected you’ll get a foreigner based on a third world country who is not willing to help. After all they get paid 3 cents per hour.
Better look up online for answers.
Seller_cFBNvt1IvuRLc
When you called the support, they will just create a ticket for you, that is all. Better to just create a ticket on your own or do live chat.
You might better off listing your question in this forum and sellers can probably give you more helpful responses.
Seller_cFBNvt1IvuRLc
When you called the support, they will just create a ticket for you, that is all. Better to just create a ticket on your own or do live chat.
You might better off listing your question in this forum and sellers can probably give you more helpful responses.
Seller_jUPlKGvF4B7bU
I typed gibberish in the Contact Us search box and the box popped up on the left side. This is the first one with a box to enter anything. Even if it isn’t relevant to your question, at least it will open a case.
Your results may vary, I could not get to this box last week when I posted your same question to the forums.
Seller_jUPlKGvF4B7bU
I typed gibberish in the Contact Us search box and the box popped up on the left side. This is the first one with a box to enter anything. Even if it isn’t relevant to your question, at least it will open a case.
Your results may vary, I could not get to this box last week when I posted your same question to the forums.
Seller_B8RbYPWbfAjl6
The phone number you referred to also states that after the current phone service ends you can reach Seller Support at 888-280-4331.
Seller_B8RbYPWbfAjl6
The phone number you referred to also states that after the current phone service ends you can reach Seller Support at 888-280-4331.
Seller_k7FMyQnPVIFBg
After July 31 Call 1-888-280-4331. It says it when you call their old number.
And if you’re unhappy with foreign support, just say I’d like to speak with an American.
Works for me.
Amazon has an online retail monopoly so don’t expect much from them.
Seller_k7FMyQnPVIFBg
After July 31 Call 1-888-280-4331. It says it when you call their old number.
And if you’re unhappy with foreign support, just say I’d like to speak with an American.
Works for me.
Amazon has an online retail monopoly so don’t expect much from them.
Seller_cyOWNl3eqP50P
Similar to the old “If a tree falls in the forest…” saying - If you contact Seller Support, and they don’t actually do ANYTHING to help the situation, did Support actually happen?
Seller_cyOWNl3eqP50P
Similar to the old “If a tree falls in the forest…” saying - If you contact Seller Support, and they don’t actually do ANYTHING to help the situation, did Support actually happen?
