The VTR system is, quite frankly, unnecessary. The previous system functioned beautifully: if an order lacked tracking, the customer either received a refund or the item was resent. Considering Amazon's policy regarding VTR and the consistent troubles it causes for both merchants and Amazon itself, I strongly question its necessity. The system didn't need to exist in the first place.

Instead of penalizing all sellers, a more reasonable approach would be to address specific cases of poor feedback or consistent delivery issues. Sellers struggling with non-delivery rates could be identified and supported to improve their performance.

However, the current system unfairly categorizes all sellers who fall even slightly below the arbitrary 95% threshold as substandard. This occurs regardless of the root cause, which often includes software failures from Amazon, DPD, or Yodel. Sellers are essentially being forced into buying shipping through Amazon, yet even with "protected status," the system remains prone to failure.

To put it plainly, VTR doesn't need to exist at all. It has become a source of frustration for many merchants, as the software frequently malfunctions. Worse still, Amazon seems unable—or unwilling—to acknowledge these issues. Their staff either fail to understand or simply disregard the fact that the system doesn't work as intended.