Can no longer recover return postage
I have in the past filed successful Safe-T claims to recover return shipping costs for books. This now appears impossible when a book isn't refunded at first scan. Nearly 2 months ago I tried filing a claim on a return after I had authorized a refund and was told it was ineligible because I had issued the refund (promptly, trying to "delight the customer," right?). I opened a case regarding this and got the message my case had been "forwarded to another team" and I never heard back. I queried after a week and got the same response; it's still in limbo.
Now the situation has arisen again. When I try filing a claim immediately after refunding, I get the message "seller needs to be debited to be eligible to file a Safe-T claim"; then once the refund has gone through, I'm told the claim is ineligible. Since the last couple of returns I've had weren't refunded at first scan, this is becoming bothersome. Is there another way to recover return postage?
0 replies
Seller_kIukTwdhvntAp
" When I try filing a claim immediately after refunding, "
If YOU are doing the refunding to 'please' AMAZON customers, then you are the problem. You need to wait for AMAZON to do the refund in order to be eligible for a Safe-T claim. This is not new, it's been in place for years.
" Is there another way to recover return postage?"
Yes -- wait for Amazon to refund or lose the opportunity.
You are the perfect Amazon seller -- You want to please THEIR buyers, and you are willing to sacrifice some of YOUR money to do so.
Start looking out for yourself and not the billionaires that run this popcorn stand.
SEAmod
@Seller_yV3bZLADzUmgF
There isn't much for me to add to the information shared with you by NEVERLAST. I can say that the information is accurate. Good luck to you. Thank you for selling on Amazon.
Seller_R2dP7Hunjcdj0
Unfortunately correct.
A Seller can only file a Safe-T Claim for a transaction that Amazon has already debited the Seller for.
Amazon is SUPPOSED to refund the Return postage, but that ended years ago in my experiences.
Amazon originally refunded the Seller 50% of the sale and allowed the Seller to withhold the other 50% from the Refund, making the Seller whole.
But those days ended years ago as well.
In my experience, the result of filing a Safe-T Claim results in less than 50 % of the sale, and does not include postage either way.
And so is almost not worth the time, effort, and aggravation to file.
Which MAY be the entire plan anyway.
Seller_jwxeKIvkgcQi1
I think you are being told Amazon is not going to refund you on a Safe-T claim because (despite how it may look on the refund page) Amazon never debited your account for the return postage. Check the details in payment history. You may find you were never debited.
Seller_Ha6JyVvDK6Ybs
Forcing you to provide serve you do not offer or obligated to offer however we should all get use to the business corruption that is coming for us all in the next few years.
Can no longer recover return postage
I have in the past filed successful Safe-T claims to recover return shipping costs for books. This now appears impossible when a book isn't refunded at first scan. Nearly 2 months ago I tried filing a claim on a return after I had authorized a refund and was told it was ineligible because I had issued the refund (promptly, trying to "delight the customer," right?). I opened a case regarding this and got the message my case had been "forwarded to another team" and I never heard back. I queried after a week and got the same response; it's still in limbo.
Now the situation has arisen again. When I try filing a claim immediately after refunding, I get the message "seller needs to be debited to be eligible to file a Safe-T claim"; then once the refund has gone through, I'm told the claim is ineligible. Since the last couple of returns I've had weren't refunded at first scan, this is becoming bothersome. Is there another way to recover return postage?
Can no longer recover return postage
I have in the past filed successful Safe-T claims to recover return shipping costs for books. This now appears impossible when a book isn't refunded at first scan. Nearly 2 months ago I tried filing a claim on a return after I had authorized a refund and was told it was ineligible because I had issued the refund (promptly, trying to "delight the customer," right?). I opened a case regarding this and got the message my case had been "forwarded to another team" and I never heard back. I queried after a week and got the same response; it's still in limbo.
Now the situation has arisen again. When I try filing a claim immediately after refunding, I get the message "seller needs to be debited to be eligible to file a Safe-T claim"; then once the refund has gone through, I'm told the claim is ineligible. Since the last couple of returns I've had weren't refunded at first scan, this is becoming bothersome. Is there another way to recover return postage?
0 replies
0 replies
Seller_kIukTwdhvntAp
" When I try filing a claim immediately after refunding, "
If YOU are doing the refunding to 'please' AMAZON customers, then you are the problem. You need to wait for AMAZON to do the refund in order to be eligible for a Safe-T claim. This is not new, it's been in place for years.
" Is there another way to recover return postage?"
Yes -- wait for Amazon to refund or lose the opportunity.
You are the perfect Amazon seller -- You want to please THEIR buyers, and you are willing to sacrifice some of YOUR money to do so.
Start looking out for yourself and not the billionaires that run this popcorn stand.
SEAmod
@Seller_yV3bZLADzUmgF
There isn't much for me to add to the information shared with you by NEVERLAST. I can say that the information is accurate. Good luck to you. Thank you for selling on Amazon.
Seller_R2dP7Hunjcdj0
Unfortunately correct.
A Seller can only file a Safe-T Claim for a transaction that Amazon has already debited the Seller for.
Amazon is SUPPOSED to refund the Return postage, but that ended years ago in my experiences.
Amazon originally refunded the Seller 50% of the sale and allowed the Seller to withhold the other 50% from the Refund, making the Seller whole.
But those days ended years ago as well.
In my experience, the result of filing a Safe-T Claim results in less than 50 % of the sale, and does not include postage either way.
And so is almost not worth the time, effort, and aggravation to file.
Which MAY be the entire plan anyway.
Seller_jwxeKIvkgcQi1
I think you are being told Amazon is not going to refund you on a Safe-T claim because (despite how it may look on the refund page) Amazon never debited your account for the return postage. Check the details in payment history. You may find you were never debited.
Seller_Ha6JyVvDK6Ybs
Forcing you to provide serve you do not offer or obligated to offer however we should all get use to the business corruption that is coming for us all in the next few years.
Seller_kIukTwdhvntAp
" When I try filing a claim immediately after refunding, "
If YOU are doing the refunding to 'please' AMAZON customers, then you are the problem. You need to wait for AMAZON to do the refund in order to be eligible for a Safe-T claim. This is not new, it's been in place for years.
" Is there another way to recover return postage?"
Yes -- wait for Amazon to refund or lose the opportunity.
You are the perfect Amazon seller -- You want to please THEIR buyers, and you are willing to sacrifice some of YOUR money to do so.
Start looking out for yourself and not the billionaires that run this popcorn stand.
Seller_kIukTwdhvntAp
" When I try filing a claim immediately after refunding, "
If YOU are doing the refunding to 'please' AMAZON customers, then you are the problem. You need to wait for AMAZON to do the refund in order to be eligible for a Safe-T claim. This is not new, it's been in place for years.
" Is there another way to recover return postage?"
Yes -- wait for Amazon to refund or lose the opportunity.
You are the perfect Amazon seller -- You want to please THEIR buyers, and you are willing to sacrifice some of YOUR money to do so.
Start looking out for yourself and not the billionaires that run this popcorn stand.
SEAmod
@Seller_yV3bZLADzUmgF
There isn't much for me to add to the information shared with you by NEVERLAST. I can say that the information is accurate. Good luck to you. Thank you for selling on Amazon.
SEAmod
@Seller_yV3bZLADzUmgF
There isn't much for me to add to the information shared with you by NEVERLAST. I can say that the information is accurate. Good luck to you. Thank you for selling on Amazon.
Seller_R2dP7Hunjcdj0
Unfortunately correct.
A Seller can only file a Safe-T Claim for a transaction that Amazon has already debited the Seller for.
Amazon is SUPPOSED to refund the Return postage, but that ended years ago in my experiences.
Amazon originally refunded the Seller 50% of the sale and allowed the Seller to withhold the other 50% from the Refund, making the Seller whole.
But those days ended years ago as well.
In my experience, the result of filing a Safe-T Claim results in less than 50 % of the sale, and does not include postage either way.
And so is almost not worth the time, effort, and aggravation to file.
Which MAY be the entire plan anyway.
Seller_R2dP7Hunjcdj0
Unfortunately correct.
A Seller can only file a Safe-T Claim for a transaction that Amazon has already debited the Seller for.
Amazon is SUPPOSED to refund the Return postage, but that ended years ago in my experiences.
Amazon originally refunded the Seller 50% of the sale and allowed the Seller to withhold the other 50% from the Refund, making the Seller whole.
But those days ended years ago as well.
In my experience, the result of filing a Safe-T Claim results in less than 50 % of the sale, and does not include postage either way.
And so is almost not worth the time, effort, and aggravation to file.
Which MAY be the entire plan anyway.
Seller_jwxeKIvkgcQi1
I think you are being told Amazon is not going to refund you on a Safe-T claim because (despite how it may look on the refund page) Amazon never debited your account for the return postage. Check the details in payment history. You may find you were never debited.
Seller_jwxeKIvkgcQi1
I think you are being told Amazon is not going to refund you on a Safe-T claim because (despite how it may look on the refund page) Amazon never debited your account for the return postage. Check the details in payment history. You may find you were never debited.
Seller_Ha6JyVvDK6Ybs
Forcing you to provide serve you do not offer or obligated to offer however we should all get use to the business corruption that is coming for us all in the next few years.
Seller_Ha6JyVvDK6Ybs
Forcing you to provide serve you do not offer or obligated to offer however we should all get use to the business corruption that is coming for us all in the next few years.
