Dear Amazon Community Members,

Hello everyone!

Currently, I am facing a highly distressing issue and I am hoping to receive your support and assistance.

Here’s the situation: Approximately $90 in my Amazon account has been withheld due to a dispute with a customer. However, after going through a series of legal procedures, the case has officially concluded, and a settlement agreement has been reached between the customer and myself. According to my understanding, since the dispute has been resolved, the corresponding funds should be returned to my account. Unfortunately, despite multiple appeals through official channels and attempts to contact Amazon Customer Service for a solution, I have yet to receive any substantive response or progress.

Specifically, I have opened multiple Cases in the Seller Center, but each time they are transferred, with no responses and no one willing to assist me. I don’t understand why, even though the case has been confirmed as resolved, my account remains frozen. When Amazon initially froze my account, they notified me that I needed to resolve this case. Now that I have done so, why is no one addressing my issue?

My current situation is extremely difficult, and I live in constant fear. Due to the fund withholding, I owe money to many people, and creditors visit me daily demanding repayment, causing immense pressure. I hope that my case can receive more attention and assistance from the community. Fellow Amazon sellers, if you have experienced similar situations or know effective ways to communicate with Amazon to resolve such issues, please share your insights.

Additionally, I want to address the relevant teams at Amazon: I truly need help. I have created numerous Cases, but none of them have been processed, which is very unfair. I am unsure who else can assist me with this matter. I believe that since the dispute has been handled, there is no justification for continuing to withhold my funds. If you need any additional information or documents from me, please let me know, and I will fully cooperate.

I have attached the Case IDs I have previously opened, hoping that any member of the official Amazon team who sees this post will take notice and provide me with timely and fair responses:

• Case ID: 16319948321

• Case ID: 16368770901

• Case ID: 16517224221

• Case ID: 16524619211

Thank you all for your time and assistance!