How is it fair that a person can leave a 1 star review without purchasing my product, admitting that they didn't purchase my product, and that they are only leaving a 1 star review to tell others to "beware" because my type of product caused them issues. They stated they didn't even purchase from me! My product is a very common dog treat item that is sold online and in major stores. There are always inherent risks to allowing your dog to chew/eat anything. This is stated in my listing and a dog parent must be cautious about what they are allowing their dog to eat/chew on.

I could understand if this person purchased the treat from me. But to go on my listing and intentionally leaving a 1 star review telling others to "beware" after admitting they didn't even purchase the product from me seems crazy!

Hello everyone, first time poster, long time lurker.

Recently we received a 1 star rever but the comments left were:

Great value

This is a very elegant set. I wore it to my Aunt's funeral many compliments ❤️❤️

I'm very satisfied and glad I purchased it

I want to be VERY safe when contacting the customer, because I don't want to break any of Amazon's rules on asking for a review. Could someone give me some advice on a SAFE way to ask the customer if they actually meant to leave a 1 star review. I'm paranoid about saying something that would get my account in trouble. Thabk you all very much for your help!

I asked for Amazon's help the first time.

Amazon told me to change the product title. I can't. Amazon won't let me do that. Then they say something about Brands. These are generic products. Most of them hijacked by "Ever Pest" brand hijacker. Amazon told me that they help. They won't. They telling me to change the title that I can't because Amazon itself won't let me. I told them to change it. They won't.

If "Don't Tread On Me" is trademarked, then why not changing the trademark? Or why not letting me to change it?

I have a dozen more of the products with that title. Amazon doesn't let me change them, they don't change the title, but they hit my metrics for using that title. I don't want to use that. I want Amazon to change it. Or let me change it. But they don't allow me to do it and they don't do it.

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All title should be changed to "Do Not Tread on me" instead of "Don't Tread on Me". Also, all false brands should be "Generic". But I can't change my own listings. I'm just getting punished for not changing them. I can't!

Just what should I do? This is literally mental abuse.

I had the same issue months ago. I told them if they don't help, they are setting me up for trouble.

@Seller_zukQNO61PzGck

"and you need assistance to ensure they are compliant with Amazon policies" - What do they mean by this? It's a generic product. These are following Amazon's policies. They have nothing to do with Nike or whatever, these are literally "Don't Tread on Me" historical patches. But I would change them, but Amazon won't let me and Amazon won't help either.

"or the ownership of a Brand" - But what brand? Also, why letting hijackers taking over all my listings? Why Amazon is helping hijackers? Why I have to defend my own listings and why hijackers don't have to prove that the listing/product is theirs?

"and instead I recommend you connect with your own legal expert. Thank you for your understanding." - No, I don't understand this. I sell generic products. I have nothing to do with Nike's trademark or the brand hijacker's brands. Amazon told me to change the title I can't. Amazon itself blocking me to do that. It's Amazon's fault, not mine. I'm getting mentally abused here.

I'm charged for $480 a year and I can't even get the most basic help, and instead of that I get mentally abused and Amazon is working against me. Why?