No answers for WHY our account isn't eligible to request product category approval...
I've already searched a similar product and looked for the "request approval" button like they always say, but it doesn't even show up for me. I've been told that if I don't see the button at all, then it means our account is not eligible to request approval. But when I ask WHAT about our account isn't eligible and how I can fix it, I'm told all I can do is wait. Seller Support "isn't allowed" to contact the internal Amazon team that manages the apparently "automated process" that determines our eligibility. They couldn't even give me an estimated time frame for how long it will take to become eligible. So what? We just wait around and keep checking back until suddenly we are eligible and can request approval? I'm sorry, but we do not want to be losing $39.99 a month just to wait around, not selling our product, and not knowing when, or even IF, we ever will be able to. This is ridiculous, and Seller Support literally is no help.
1 reply
Manny_Amazon
Hello @Seller_eMWSG8QCKPbMq,
As part of our ongoing efforts to provide the best possible customer experience, Amazon has implemented additional restrictions for ingestible Brands, a.k.a dietary supplements. Unfortunately, we are not accepting applications for ingestible brands at this time.
If you feel that the categorization is wrong, please reach out to Seller Support so they can investigate this for you. If you are able to get this re-categorized, please provide me with the new case ID so I can look into this further for you.
If you are a brand owner, I recommend working with an attorney experienced in IP and the trademark office to understand the best path forward for you to have intellectual property in the updated product class.
If you are not a brand owner but have a relationship with the brand directly, you can reach out to them to ask them to add you as an Authorized Reseller of their brand in Brand Registry, which may get you approved to list their items.
I know this is not the outcome that you were hoping for, but I thank you for your understanding.
Regards,
- Manny
