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Why is seller support so much slower than usual? What happened?
I have noticed over the past few weeks that seller support has slowed down their response time quite a bit.
I can't get on a call with the Account health specialists, regular support has a long wait time, and I have multiple cases that have gone unsolved for weeks.
Not to mention, I have to be annoyingly persistent to get anything other than a copy/paste AMZ policy answer.
It would be great to hear other sellers' experiences, or to have some insight from the moderators in this forum. Is this the new normal?
8 replies
Emet_Amazon
Hello @Seller_oLMdwVXvPigcI,
Thank you for posting your concerns with slower than usual support.
I have noticed over the past few weeks that seller support has slowed down their response time quite a bit.
I can't get on a call with the Account health specialists, regular support has a long wait time, and I have multiple cases that have gone unsolved for weeks.
As mentioned there have been a few unresolved issues for the past few weeks, can you offer some information as to what you've been experiencing. If you have any cases that need to be reviewed, please post your concern and the case ID here so I can look further into the situation and provide guidance or ensure the correct teams are involved to support.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_oLMdwVXvPigcI,
Thank you for your follow up information.
I have followed up on this situation, as of 8/23/24 your violations should have been confirmed as removed and points restored. If you are still experiencing issue with that please follow up with screenshots of remaining issues.
Regarding the variation still appearing broken, I have reached out to our community managers to review your situation further and follow up if they can offer a bit more guidance on this.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
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