Amazon turns a blind eye to sellers who hijack others' positive reviews?
Store: GAXIWILO
Business Name: Shenyanglandingshangmaoyouxiangongsi
Asin: B0D7965Q58, Date First Available: June 17, 2024
500+ bought in past month, total 59,405 ratings! All the reviews are about movies, but the product is Wireless CarPlay Adapter
https://www.amazon.com/Wireless-CarPlay-Adapter-Apple-Connection/dp/B0D7965Q58/
Store: EveB08
Business Name: chengdushashidunshangmaoyouxiangongsi
Asin: B0D9JMXV2B, Date First Available: July 16, 2024
1K+ bought in past month, total 20,187 ratings! All the reviews are about movies, but the product is Wireless CarPlay Adapter
https://www.amazon.com/Wireless-CarPlay-Adapter-Factory-Convert/dp/B0D9JMXV2B/
@Blake_Amazon
@Michelle_Amazon @Tatiana_Amazon@Joey_Amazon@Roberto_Amazon
Amazon turns a blind eye to sellers who hijack others' positive reviews?
Store: GAXIWILO
Business Name: Shenyanglandingshangmaoyouxiangongsi
Asin: B0D7965Q58, Date First Available: June 17, 2024
500+ bought in past month, total 59,405 ratings! All the reviews are about movies, but the product is Wireless CarPlay Adapter
https://www.amazon.com/Wireless-CarPlay-Adapter-Apple-Connection/dp/B0D7965Q58/
Store: EveB08
Business Name: chengdushashidunshangmaoyouxiangongsi
Asin: B0D9JMXV2B, Date First Available: July 16, 2024
1K+ bought in past month, total 20,187 ratings! All the reviews are about movies, but the product is Wireless CarPlay Adapter
https://www.amazon.com/Wireless-CarPlay-Adapter-Factory-Convert/dp/B0D9JMXV2B/
@Blake_Amazon
@Michelle_Amazon @Tatiana_Amazon@Joey_Amazon@Roberto_Amazon
27 replies
SEAmod
Hi @Seller_YmrYPEJDGm1pM
Thanks for your report about these two ASINs. If you have not already done so, please report the abuse through the link below.
We prioritize maintaining a trustworthy selling experience by addressing reports of abuse. While automated processes detect and act on abuse at scale, we appreciate sellers' individual reports.
Susan
Seller_YmrYPEJDGm1pM
Hello, thank you for your response. I have reported the abuse, and one zombie review linked has been taken down, but another still remains. Even when these fake reviews are removed, the sellers quickly merge them back.
SEAmod
Hello @Seller_YmrYPEJDGm1pM
We appreciate the reports of abuse from sellers posting in the forums. Addressing these bad actors is an ongoing effort.
Susan
Seller_v3e2uWg6jKps8
their reviews are removed once and twice in 24 hours but I donot know how thay get it restored
Seller_v3e2uWg6jKps8
please resolve this issue here because it is the amazon's policy that clearly states that
Shifting reviews from one product to another is illegal
Seller_nBUcRErQhJ4JW
at this point the bad actors are playing chess and Amazon is playing checkers. Or Amazon has decided to hold sellers from outside the US to different standards, or a little of both.
Remember when you were going to adress all the fraud ( fake gold ) in the jewelry space?
Seller_HRcJa1gdGHeov
This is a joke of a response, we report and noting ever happens. Amazon is a complete black box with ZERO accountabiity. Until Amazon takes anything seriously and provides FEEDBACK and ACCOUNTABILITY, nothing will ever get done.
Seller_W8zW4X13SQyoz
The Chinese Sellers has cannibalized all of our sales. Amazon is not taking any of the US Based sellers. It has happened to me, and I have reported them to Amazon more than 4 dozen times. Guess what >? According to Amazon "we have investigated your complain, we see the other seller is in compliance." Haa.. I guess I am just delusional, and Amazon Seller Support is of no use to us.
Seller_KXYXuUmiaH3N0
I don't understand how are they able to merge a different niche products? For us, merging our products is challenging, and they somehow are able to merge other niche product effortlessly.
Seller_aOLpV4D3DKCS1
Look at this, the product is clothes steamer, however all of these reviews are from Amazon Brazil and are about stationery, not the garment steamer. This type of behavior, manipulating reviews, violates Amazon's rules.
store name: Bountselop
https://www.amazon.com/Steamer-Clothes-Handheld-Ironing-Garment/dp/B0D9N71R2H/
Seller_aUbEyzlSSnsDJ
Amazon only cares about amazon. If you are jacked amazon keeps making money. Amazon could care less about your business. I say this because it never ends well for the seller who comes here for help. How many times have you heard a sell come here and say Amazon saved my listing. Zero.
Seller_HP0CuTSNvJvu9
Amazon doesn't have a method to handle issues related to UPCs. Every ASIN that exists is assigned a product ID. Whether that product ID is a UPC/GTIN, GCID (Not even sure if this is a thing anymore), MPN (brand registered/UPC Exempt), etc. In the earlier days of the 3rd party marketplace new sellers were easily granted UPC exemptions en masse and could create any listing. The site filled up with duplicates and fake listings. So Amazon decided that a UPC was required for all new items, and UPC exemptions can be applied for on a per item basis. Then, Amazon decided that all CURRENT listings required a UPC and everyone had to provide one for their listings. The UPCs however did NOT need to be GS1 registered. So disreputable companies would sell UPC packages to Amazon sellers for cheap that were randomly generated. That and sellers would just make up a UPC number because they don't have the real one, which leads us to where we are today.
Hijacking listings has become EASIER, because UPC is king. Everything that is the ASIN, the reviews, the product data, images, weights, sales history...all of it. It all revolved around that UPC, and if someone can take ownership of that UPC, they own the item entirely. I don't believe that any department of Amazon has the tools or permission (per company policy) to fix these things. I'll give you an example:
I am trying to list a product with the manufacturer's UPC code. It's a facility maintenance chemical that comes in a 5 gallon pail. The UPC is GS1 registered under that manufacturer's name. The manufacturer's website shows an image of the product, and the page lists the UPC. I took pictures of the product showing the manufacturer's name and UPC code in the same picture. When I try listing that product, it comes up with a remote controlled helicopter listing. I can't change any of the information including the brand name and images. I spoke to Seller Support who told me to speak to the catalog team. I spoke to the catalog team who told me to speak to Brand Registry support. I spoke to Brand Registry support who told me to speak to Seller Support. I posted on the forums, Mods can't help. There is literally no one who can fix this problem. The furthest I got was "Only the brand owner can change the listing." There is no brand owner for this manufacturer's product on Amazon. The manufacturer doesn't sell directly on Amazon,and there are around 10 of us authorized distributors selling the product line.
Until Amazon takes a step back and examines how the catalog works and creates an actionable policy for seller support, these problems will never be fixed and people will continue to hijack listings.
Amazon turns a blind eye to sellers who hijack others' positive reviews?
Store: GAXIWILO
Business Name: Shenyanglandingshangmaoyouxiangongsi
Asin: B0D7965Q58, Date First Available: June 17, 2024
500+ bought in past month, total 59,405 ratings! All the reviews are about movies, but the product is Wireless CarPlay Adapter
https://www.amazon.com/Wireless-CarPlay-Adapter-Apple-Connection/dp/B0D7965Q58/
Store: EveB08
Business Name: chengdushashidunshangmaoyouxiangongsi
Asin: B0D9JMXV2B, Date First Available: July 16, 2024
1K+ bought in past month, total 20,187 ratings! All the reviews are about movies, but the product is Wireless CarPlay Adapter
https://www.amazon.com/Wireless-CarPlay-Adapter-Factory-Convert/dp/B0D9JMXV2B/
@Blake_Amazon
@Michelle_Amazon @Tatiana_Amazon@Joey_Amazon@Roberto_Amazon
Amazon turns a blind eye to sellers who hijack others' positive reviews?
Store: GAXIWILO
Business Name: Shenyanglandingshangmaoyouxiangongsi
Asin: B0D7965Q58, Date First Available: June 17, 2024
500+ bought in past month, total 59,405 ratings! All the reviews are about movies, but the product is Wireless CarPlay Adapter
https://www.amazon.com/Wireless-CarPlay-Adapter-Apple-Connection/dp/B0D7965Q58/
Store: EveB08
Business Name: chengdushashidunshangmaoyouxiangongsi
Asin: B0D9JMXV2B, Date First Available: July 16, 2024
1K+ bought in past month, total 20,187 ratings! All the reviews are about movies, but the product is Wireless CarPlay Adapter
https://www.amazon.com/Wireless-CarPlay-Adapter-Factory-Convert/dp/B0D9JMXV2B/
@Blake_Amazon
@Michelle_Amazon @Tatiana_Amazon@Joey_Amazon@Roberto_Amazon
Amazon turns a blind eye to sellers who hijack others' positive reviews?
Store: GAXIWILO
Business Name: Shenyanglandingshangmaoyouxiangongsi
Asin: B0D7965Q58, Date First Available: June 17, 2024
500+ bought in past month, total 59,405 ratings! All the reviews are about movies, but the product is Wireless CarPlay Adapter
https://www.amazon.com/Wireless-CarPlay-Adapter-Apple-Connection/dp/B0D7965Q58/
Store: EveB08
Business Name: chengdushashidunshangmaoyouxiangongsi
Asin: B0D9JMXV2B, Date First Available: July 16, 2024
1K+ bought in past month, total 20,187 ratings! All the reviews are about movies, but the product is Wireless CarPlay Adapter
https://www.amazon.com/Wireless-CarPlay-Adapter-Factory-Convert/dp/B0D9JMXV2B/
@Blake_Amazon
@Michelle_Amazon @Tatiana_Amazon@Joey_Amazon@Roberto_Amazon
27 replies
27 replies
SEAmod
Hi @Seller_YmrYPEJDGm1pM
Thanks for your report about these two ASINs. If you have not already done so, please report the abuse through the link below.
We prioritize maintaining a trustworthy selling experience by addressing reports of abuse. While automated processes detect and act on abuse at scale, we appreciate sellers' individual reports.
Susan
Seller_YmrYPEJDGm1pM
Hello, thank you for your response. I have reported the abuse, and one zombie review linked has been taken down, but another still remains. Even when these fake reviews are removed, the sellers quickly merge them back.
SEAmod
Hello @Seller_YmrYPEJDGm1pM
We appreciate the reports of abuse from sellers posting in the forums. Addressing these bad actors is an ongoing effort.
Susan
Seller_v3e2uWg6jKps8
their reviews are removed once and twice in 24 hours but I donot know how thay get it restored
Seller_v3e2uWg6jKps8
please resolve this issue here because it is the amazon's policy that clearly states that
Shifting reviews from one product to another is illegal
Seller_nBUcRErQhJ4JW
at this point the bad actors are playing chess and Amazon is playing checkers. Or Amazon has decided to hold sellers from outside the US to different standards, or a little of both.
Remember when you were going to adress all the fraud ( fake gold ) in the jewelry space?
Seller_HRcJa1gdGHeov
This is a joke of a response, we report and noting ever happens. Amazon is a complete black box with ZERO accountabiity. Until Amazon takes anything seriously and provides FEEDBACK and ACCOUNTABILITY, nothing will ever get done.
Seller_W8zW4X13SQyoz
The Chinese Sellers has cannibalized all of our sales. Amazon is not taking any of the US Based sellers. It has happened to me, and I have reported them to Amazon more than 4 dozen times. Guess what >? According to Amazon "we have investigated your complain, we see the other seller is in compliance." Haa.. I guess I am just delusional, and Amazon Seller Support is of no use to us.
Seller_KXYXuUmiaH3N0
I don't understand how are they able to merge a different niche products? For us, merging our products is challenging, and they somehow are able to merge other niche product effortlessly.
Seller_aOLpV4D3DKCS1
Look at this, the product is clothes steamer, however all of these reviews are from Amazon Brazil and are about stationery, not the garment steamer. This type of behavior, manipulating reviews, violates Amazon's rules.
store name: Bountselop
https://www.amazon.com/Steamer-Clothes-Handheld-Ironing-Garment/dp/B0D9N71R2H/
Seller_aUbEyzlSSnsDJ
Amazon only cares about amazon. If you are jacked amazon keeps making money. Amazon could care less about your business. I say this because it never ends well for the seller who comes here for help. How many times have you heard a sell come here and say Amazon saved my listing. Zero.
Seller_HP0CuTSNvJvu9
Amazon doesn't have a method to handle issues related to UPCs. Every ASIN that exists is assigned a product ID. Whether that product ID is a UPC/GTIN, GCID (Not even sure if this is a thing anymore), MPN (brand registered/UPC Exempt), etc. In the earlier days of the 3rd party marketplace new sellers were easily granted UPC exemptions en masse and could create any listing. The site filled up with duplicates and fake listings. So Amazon decided that a UPC was required for all new items, and UPC exemptions can be applied for on a per item basis. Then, Amazon decided that all CURRENT listings required a UPC and everyone had to provide one for their listings. The UPCs however did NOT need to be GS1 registered. So disreputable companies would sell UPC packages to Amazon sellers for cheap that were randomly generated. That and sellers would just make up a UPC number because they don't have the real one, which leads us to where we are today.
Hijacking listings has become EASIER, because UPC is king. Everything that is the ASIN, the reviews, the product data, images, weights, sales history...all of it. It all revolved around that UPC, and if someone can take ownership of that UPC, they own the item entirely. I don't believe that any department of Amazon has the tools or permission (per company policy) to fix these things. I'll give you an example:
I am trying to list a product with the manufacturer's UPC code. It's a facility maintenance chemical that comes in a 5 gallon pail. The UPC is GS1 registered under that manufacturer's name. The manufacturer's website shows an image of the product, and the page lists the UPC. I took pictures of the product showing the manufacturer's name and UPC code in the same picture. When I try listing that product, it comes up with a remote controlled helicopter listing. I can't change any of the information including the brand name and images. I spoke to Seller Support who told me to speak to the catalog team. I spoke to the catalog team who told me to speak to Brand Registry support. I spoke to Brand Registry support who told me to speak to Seller Support. I posted on the forums, Mods can't help. There is literally no one who can fix this problem. The furthest I got was "Only the brand owner can change the listing." There is no brand owner for this manufacturer's product on Amazon. The manufacturer doesn't sell directly on Amazon,and there are around 10 of us authorized distributors selling the product line.
Until Amazon takes a step back and examines how the catalog works and creates an actionable policy for seller support, these problems will never be fixed and people will continue to hijack listings.
SEAmod
Hi @Seller_YmrYPEJDGm1pM
Thanks for your report about these two ASINs. If you have not already done so, please report the abuse through the link below.
We prioritize maintaining a trustworthy selling experience by addressing reports of abuse. While automated processes detect and act on abuse at scale, we appreciate sellers' individual reports.
Susan
SEAmod
Hi @Seller_YmrYPEJDGm1pM
Thanks for your report about these two ASINs. If you have not already done so, please report the abuse through the link below.
We prioritize maintaining a trustworthy selling experience by addressing reports of abuse. While automated processes detect and act on abuse at scale, we appreciate sellers' individual reports.
Susan
Seller_YmrYPEJDGm1pM
Hello, thank you for your response. I have reported the abuse, and one zombie review linked has been taken down, but another still remains. Even when these fake reviews are removed, the sellers quickly merge them back.
Seller_YmrYPEJDGm1pM
Hello, thank you for your response. I have reported the abuse, and one zombie review linked has been taken down, but another still remains. Even when these fake reviews are removed, the sellers quickly merge them back.
SEAmod
Hello @Seller_YmrYPEJDGm1pM
We appreciate the reports of abuse from sellers posting in the forums. Addressing these bad actors is an ongoing effort.
Susan
SEAmod
Hello @Seller_YmrYPEJDGm1pM
We appreciate the reports of abuse from sellers posting in the forums. Addressing these bad actors is an ongoing effort.
Susan
Seller_v3e2uWg6jKps8
their reviews are removed once and twice in 24 hours but I donot know how thay get it restored
Seller_v3e2uWg6jKps8
their reviews are removed once and twice in 24 hours but I donot know how thay get it restored
Seller_v3e2uWg6jKps8
please resolve this issue here because it is the amazon's policy that clearly states that
Shifting reviews from one product to another is illegal
Seller_v3e2uWg6jKps8
please resolve this issue here because it is the amazon's policy that clearly states that
Shifting reviews from one product to another is illegal
Seller_nBUcRErQhJ4JW
at this point the bad actors are playing chess and Amazon is playing checkers. Or Amazon has decided to hold sellers from outside the US to different standards, or a little of both.
Remember when you were going to adress all the fraud ( fake gold ) in the jewelry space?
Seller_nBUcRErQhJ4JW
at this point the bad actors are playing chess and Amazon is playing checkers. Or Amazon has decided to hold sellers from outside the US to different standards, or a little of both.
Remember when you were going to adress all the fraud ( fake gold ) in the jewelry space?
Seller_HRcJa1gdGHeov
This is a joke of a response, we report and noting ever happens. Amazon is a complete black box with ZERO accountabiity. Until Amazon takes anything seriously and provides FEEDBACK and ACCOUNTABILITY, nothing will ever get done.
Seller_HRcJa1gdGHeov
This is a joke of a response, we report and noting ever happens. Amazon is a complete black box with ZERO accountabiity. Until Amazon takes anything seriously and provides FEEDBACK and ACCOUNTABILITY, nothing will ever get done.
Seller_W8zW4X13SQyoz
The Chinese Sellers has cannibalized all of our sales. Amazon is not taking any of the US Based sellers. It has happened to me, and I have reported them to Amazon more than 4 dozen times. Guess what >? According to Amazon "we have investigated your complain, we see the other seller is in compliance." Haa.. I guess I am just delusional, and Amazon Seller Support is of no use to us.
Seller_W8zW4X13SQyoz
The Chinese Sellers has cannibalized all of our sales. Amazon is not taking any of the US Based sellers. It has happened to me, and I have reported them to Amazon more than 4 dozen times. Guess what >? According to Amazon "we have investigated your complain, we see the other seller is in compliance." Haa.. I guess I am just delusional, and Amazon Seller Support is of no use to us.
Seller_KXYXuUmiaH3N0
I don't understand how are they able to merge a different niche products? For us, merging our products is challenging, and they somehow are able to merge other niche product effortlessly.
Seller_KXYXuUmiaH3N0
I don't understand how are they able to merge a different niche products? For us, merging our products is challenging, and they somehow are able to merge other niche product effortlessly.
Seller_aOLpV4D3DKCS1
Look at this, the product is clothes steamer, however all of these reviews are from Amazon Brazil and are about stationery, not the garment steamer. This type of behavior, manipulating reviews, violates Amazon's rules.
store name: Bountselop
https://www.amazon.com/Steamer-Clothes-Handheld-Ironing-Garment/dp/B0D9N71R2H/
Seller_aOLpV4D3DKCS1
Look at this, the product is clothes steamer, however all of these reviews are from Amazon Brazil and are about stationery, not the garment steamer. This type of behavior, manipulating reviews, violates Amazon's rules.
store name: Bountselop
https://www.amazon.com/Steamer-Clothes-Handheld-Ironing-Garment/dp/B0D9N71R2H/
Seller_aUbEyzlSSnsDJ
Amazon only cares about amazon. If you are jacked amazon keeps making money. Amazon could care less about your business. I say this because it never ends well for the seller who comes here for help. How many times have you heard a sell come here and say Amazon saved my listing. Zero.
Seller_aUbEyzlSSnsDJ
Amazon only cares about amazon. If you are jacked amazon keeps making money. Amazon could care less about your business. I say this because it never ends well for the seller who comes here for help. How many times have you heard a sell come here and say Amazon saved my listing. Zero.
Seller_HP0CuTSNvJvu9
Amazon doesn't have a method to handle issues related to UPCs. Every ASIN that exists is assigned a product ID. Whether that product ID is a UPC/GTIN, GCID (Not even sure if this is a thing anymore), MPN (brand registered/UPC Exempt), etc. In the earlier days of the 3rd party marketplace new sellers were easily granted UPC exemptions en masse and could create any listing. The site filled up with duplicates and fake listings. So Amazon decided that a UPC was required for all new items, and UPC exemptions can be applied for on a per item basis. Then, Amazon decided that all CURRENT listings required a UPC and everyone had to provide one for their listings. The UPCs however did NOT need to be GS1 registered. So disreputable companies would sell UPC packages to Amazon sellers for cheap that were randomly generated. That and sellers would just make up a UPC number because they don't have the real one, which leads us to where we are today.
Hijacking listings has become EASIER, because UPC is king. Everything that is the ASIN, the reviews, the product data, images, weights, sales history...all of it. It all revolved around that UPC, and if someone can take ownership of that UPC, they own the item entirely. I don't believe that any department of Amazon has the tools or permission (per company policy) to fix these things. I'll give you an example:
I am trying to list a product with the manufacturer's UPC code. It's a facility maintenance chemical that comes in a 5 gallon pail. The UPC is GS1 registered under that manufacturer's name. The manufacturer's website shows an image of the product, and the page lists the UPC. I took pictures of the product showing the manufacturer's name and UPC code in the same picture. When I try listing that product, it comes up with a remote controlled helicopter listing. I can't change any of the information including the brand name and images. I spoke to Seller Support who told me to speak to the catalog team. I spoke to the catalog team who told me to speak to Brand Registry support. I spoke to Brand Registry support who told me to speak to Seller Support. I posted on the forums, Mods can't help. There is literally no one who can fix this problem. The furthest I got was "Only the brand owner can change the listing." There is no brand owner for this manufacturer's product on Amazon. The manufacturer doesn't sell directly on Amazon,and there are around 10 of us authorized distributors selling the product line.
Until Amazon takes a step back and examines how the catalog works and creates an actionable policy for seller support, these problems will never be fixed and people will continue to hijack listings.
Seller_HP0CuTSNvJvu9
Amazon doesn't have a method to handle issues related to UPCs. Every ASIN that exists is assigned a product ID. Whether that product ID is a UPC/GTIN, GCID (Not even sure if this is a thing anymore), MPN (brand registered/UPC Exempt), etc. In the earlier days of the 3rd party marketplace new sellers were easily granted UPC exemptions en masse and could create any listing. The site filled up with duplicates and fake listings. So Amazon decided that a UPC was required for all new items, and UPC exemptions can be applied for on a per item basis. Then, Amazon decided that all CURRENT listings required a UPC and everyone had to provide one for their listings. The UPCs however did NOT need to be GS1 registered. So disreputable companies would sell UPC packages to Amazon sellers for cheap that were randomly generated. That and sellers would just make up a UPC number because they don't have the real one, which leads us to where we are today.
Hijacking listings has become EASIER, because UPC is king. Everything that is the ASIN, the reviews, the product data, images, weights, sales history...all of it. It all revolved around that UPC, and if someone can take ownership of that UPC, they own the item entirely. I don't believe that any department of Amazon has the tools or permission (per company policy) to fix these things. I'll give you an example:
I am trying to list a product with the manufacturer's UPC code. It's a facility maintenance chemical that comes in a 5 gallon pail. The UPC is GS1 registered under that manufacturer's name. The manufacturer's website shows an image of the product, and the page lists the UPC. I took pictures of the product showing the manufacturer's name and UPC code in the same picture. When I try listing that product, it comes up with a remote controlled helicopter listing. I can't change any of the information including the brand name and images. I spoke to Seller Support who told me to speak to the catalog team. I spoke to the catalog team who told me to speak to Brand Registry support. I spoke to Brand Registry support who told me to speak to Seller Support. I posted on the forums, Mods can't help. There is literally no one who can fix this problem. The furthest I got was "Only the brand owner can change the listing." There is no brand owner for this manufacturer's product on Amazon. The manufacturer doesn't sell directly on Amazon,and there are around 10 of us authorized distributors selling the product line.
Until Amazon takes a step back and examines how the catalog works and creates an actionable policy for seller support, these problems will never be fixed and people will continue to hijack listings.
