I am experiencing an issue where my products (electric wheelchairs) have been misidentified as an RF device by Amazon.

My products do not emit or receive any radio frequencies, nor do they have any wireless capabilities. It operates solely via a wired joystick connected to a controller, with no antennas, Bluetooth, or other RF-emitting components.

Despite submitting appeal my listings have not been reinstated.

Case ID 1: [16745046941]

Case ID 2: [16744940151]

I would greatly appreciate guidance or escalation to get this matter resolved.

@Seller_8hQgfj6OVZYse

We have hundreds of items that are accessories for radio products.

They keep getting identified as radio frequency (RF) devices but these are either metal or plastic items that are mounts or connectors or passive cables and antennas. These items are not radio items that need FCC IDs to be legally sold.

We have submitted appeal after appeal and so many of them are getting denied. Our appeals are not getting read properly. They are ignored and we get a response telling us to fill in the FCC ID. The whole appeal is around that fact that the assumption is wrong that the items are RF devices so we cannot fill in FCC IDs that do not exist. Responding to the case with extra clarification does not help either. The response from Amazon is exactly the same. Even our 2nd attempt in the case to convey the meaning that the items are not RF Devices is ignored.

The logic around this whole process should be examined more closely.

These listings are being deactivated for no reason.

@Seller_8hQgfj6OVZYse, I see that you have familiarity with this issue and can help with elevating the cases to someone that will look closely at the appeal. Can you help please?

Thank you!

FCC ID does not pertain to my items - but every other month we have to fight and submit over and over its an error on their bots.

This product has been identified as a radio frequency (RF) device product with an invalid entry in the fcc_radio_ frequency_emission_compliance attribute. For instructions on how to submit an FCC ID to the fcc_radio_frequency_emission_compliance attribute for your listing, please see https://sellercentral.amazon.com/help/hub/reference/4SMR4GXQ3PYD8BK?ref=efph_4SMR4GXQ3PYD8BK_cont_51&locale=en_US.

• Amazon Needs Instructions on WHAT a RF (radio frequency device) is.
• Just because the wording "Radio" is in description or title (being used as identifying properties) - does NOT automatically make it a Radio Emitting device.
• Phones Need Charging cables, (the phone has FCC_ID capabilities), not the phone charger; and every phone charger needs to have title of what type of phone this charger works with.
• Amazon claims they care about their buyers however, they are losing items everyday to other ecommerce sites, because customers are needing these (NON EMITTING) items, that Amazon AI BOTs have removed, and finding them elsewhere.
• A wire, or plastic dash kit or antenna connector, (HAS NO ELECTRONICS) they are just flagging titles of listings, that have radio in the title. The image the description is completely ignored, this is becoming annoying. (Nothing has changed, nothing has been fixed)

Amazon AI bots keep flagging FCC_ID rules, RF emitting signals, which are bare wires, plastic dash kits, Antenna Plugs (its incredible, we do not sell radios, we sell wire connectors for radios, but your AI BOTS cannot figure that out the difference, it says radio in the title, it must be a radio!) AI should be used for spell checking, not going on a cannibalization spree.

Question for ALL AMAZON MODS - How would you sell phone chargers here on Amazon? - Every single phone needs a wired charge plug, that connects to the Phone, (the device with FCC_ID is the phone) - But the wired charging cables, like ours are just wires, they emit nothing, transmit nothing, they have no electronics what-so ever, they are just wires and plugs - its time consuming, and annoying, and customers are going elsewhere.

-The time wasted to keep submitting rebuttals and explaining the same thing over and over again (how these are not in Violation) - is actually costing Amazon money! (Furthermore, it doesnt even make sence, some are re-instated and others are not same everything, exact description, in bulk ASIN - there is no standard.

- The SEEDs debacle; on a much larger scale, is something (many sellers had to endure) during the 4th of July holiday). This is the same thing basically, just a rogue bot, that does not understand the items being sold. (NOT ALL RADIO PARTS emit RF signals) Most actually do not! - (there needs to be some kind of human to regulate this).

I was under the impression Amazon was concerned for their buyers, however,.. buyers are asking me where some parts have gone, they are going to other places to find what use to be listed correctly, now are dog-pages. (thats Ruff