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Listings inactive and they are saying I need to request approval but they aren't accepting applications
Hello!
We recently listed our new pet food products on Amazon without any issues, and they were active and available for purchase. However, after attempting to edit the listing, our listings were taken down and are now showing as inactive. An example ASIN is B0CSPKVB53.
Upon investigating, we found that Amazon is now requiring selling approval for this category When we attempt to request approval, we receive the following message:
We are not accepting applications to sell:
- Other Pet Supplies category in Refurbished condition(s)
- Other Pet Ingestible Products in New, Used, Refurbished, Collectible condition(s)
- Other Pet Supplies category in Collectible condition(s)
This is concerning because our pet food products were initially approved and live on Amazon, but now we are unable to even request approval to sell in the category. We maintain all the proper FDA certifications for our products.
Any insights or guidance from fellow sellers or Amazon reps would be greatly appreciated. Thank you in advance for your help!
Thanks
0 replies
Seller_iobipI6xASRkh
That is because those are mostly used condition. I am assuming the pet food is new and not used or refurbished (ew! lol).
Other ingestible products is weird - isn't there just a pet food category, new, that you were posting under? It sounds like the categories were changed. You might need catalog to fix it.
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